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Holiday Inn Kingston Waterfront, an IHG Hotel

3.5 star property
Eco-certified hotel with fitness centre and 24-hour business centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Kingston Waterfront, an IHG Hotel

Breakfast, lunch, dinner served; local cuisine
Indoor pool
Breakfast, lunch, dinner served; local cuisine
Point of interest
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking available
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Bar
The price is AU$201
includes taxes & fees
17 Feb - 18 Feb

Explore the area

Map
2 Princess St, Kingston, ON, K7L1A2
  • Kingston Waterfront
    ā€Ŗ1 min walkā€¬
  • Leon's Centre
    ā€Ŗ3 min walkā€¬
  • Kingston City Hall
    ā€Ŗ4 min walkā€¬
  • Kingston, ON (YGK-Norman Rogers)
    ā€Ŗ17 min driveā€¬

Room options

View all photos for Premium Room, 1 King Bed, Harbour View, Corner

Desk, blackout curtains, soundproofing, iron/ironing board

Premium Room, 1 King Bed, Harbour View, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony (Partial City View)

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Balcony (Partial City View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pets allowed, Ground Floor (Pet Friendly)

Standard Room, 2 Queen Beds, Pets allowed, Ground Floor (Pet Friendly)

Standard Room, 2 Queen Beds, Pets allowed, Ground Floor (Pet Friendly)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hydromassage showerhead
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Harbour View

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, Harbour View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
  • 28 sq m
  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Balcony, River View

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Balcony, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
  • 28 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, River View, Corner

View from room

Premium Room, 1 King Bed, River View, Corner

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 28 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pets allowed, Ground Floor (Patio)

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Pets allowed, Ground Floor (Patio)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Balcony (Partial City View)

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Balcony (Partial City View)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
  • 28 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Harbour View

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Balcony, Harbour View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
  • 28 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Pets allowed (Pet Friendly, Roll Shwr)

Standard Room, 1 King Bed, Accessible, Pets allowed (Pet Friendly, Roll Shwr)

Standard Room, 1 King Bed, Accessible, Pets allowed (Pet Friendly, Roll Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony (Harbor View)

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony (Harbor View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hydromassage showerhead
  • Sleeps 4
  • 1 Single Bed

Similar properties

Exterior

Delta Hotels by Marriott Kingston Waterfront

Pool
Hot tub
Pet-friendly
Free WiFi
4.3 out of 5, Excellent, (1006)
The price is AU$231
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Delta Hotels by Marriott Kingston Waterfront

About the area

Kingston

Holiday Inn Kingston Waterfront, an IHG Hotel places you in the centre of Kingston, within a short 5-minute stroll of Kingston Waterfront and Kingston City Hall. Highlights at this eco-friendly hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The restaurant, Wharf & Feather, serves local cuisine and is open for breakfast, lunch and dinner. 10000 square feet (929 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 3.5-property class Kingston hotel include Lake Ontario and Queen's University.

What's nearby

  • Kingston Waterfront - 1 min walk
  • Kingston City Hall - 4 min walk
  • Queen's University - 16 min walk
  • Kingston Penitentiary - 4 min drive
  • Fort Henry - 5 min drive

Getting around

  • Kingston, ON (XEG-Kingston Train Station) - 13 min drive
  • Kingston, ON (YGK-Norman Rogers) - 17 min drive

Restaurants

  • ā€ŖKingston Brewing Co Ltd - ā€¬4 min walk
  • ā€ŖMerchant Tap House - ā€¬2 min walk
  • ā€ŖTango Nuevo - ā€¬3 min walk
  • ā€ŖLone Star Texas Grill - ā€¬2 min walk
  • ā€ŖThe Iron Duke on Wellington - ā€¬5 min walk

About this property

Holiday Inn Kingston Waterfront, an IHG Hotel

Eco-certified hotel with fitness centre and 24-hour business centre
Holiday Inn Kingston Waterfront, an IHG Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 10 meeting rooms. Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Holiday Inn Kingston Waterfront, an IHG Hotel. For a fee, parking is available.

This 3.5-star Kingston hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 6 levels
  • Conference rooms
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Holiday Inn Kingston Waterfront, an IHG Hotel offers 197 accommodations with coffee/tea makers and a hairdryer. 43-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and microwaves can be requested.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (CAD 33.90 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CAD 22 for adults and CAD 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Wharf & Feather

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (10,000 square foot of space)

Outdoors

  • Dock
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 60 per pet, per week, plus a deposit of CAD 60 per week
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 16.95 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 22 for adults and from CAD 22 for children
  • Uncovered self-parking fee: CAD 33.90 per night (in/out privileges)
  • Pet deposit: CAD 60 per week
  • Pet fee: CAD 60 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 16.95 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted.Ā For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Kingston
Holiday Inn Kingston Waterfront
Holiday Inn Waterfront
Holiday Inn Waterfront Hotel
Holiday Inn Waterfront Hotel Kingston
Holiday Inn Waterfront Kingston
Kingston Holiday Inn
Kingston Holiday Inn Waterfront
Kingston Waterfront Holiday Inn
Waterfront Holiday Inn Kingston
Holiday Inn Kingston - Waterfront Hotel Kingston
Holiday Inn Kingston - Waterfront Ontario
Holiday Inn Kingston Waterfront Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Kingston Waterfront, an IHG Hotel?

Holiday Inn Kingston Waterfront, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Kingston Waterfront, an IHG Hotel?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Kingston Waterfront, an IHG Hotel on 17 Feb 2025 start from AU$201.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Kingston Waterfront, an IHG Hotel?

Yep, Holiday Inn Kingston Waterfront, an IHG Hotel has an uncovered self car park with in/out privileges for CAD 33.90 per night.

Does Holiday Inn Kingston Waterfront, an IHG Hotel have a pool?

Holiday Inn Kingston Waterfront, an IHG Hotel has an indoor pool. The pool is open 8:00 AM to 10 PM.

Does Holiday Inn Kingston Waterfront, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Holiday Inn Kingston Waterfront, an IHG Hotel?

No, Holiday Inn Kingston Waterfront, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Kingston Waterfront, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Kingston Waterfront, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Is there a golf course on site at Holiday Inn Kingston Waterfront, an IHG Hotel?

There isn't one on site, but Amherstview Golf Club is a short 5-minute walk away.

Holiday Inn Kingston Waterfront, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 769 out of 1635 reviews" "
Rating 8 - Good. 500 out of 1635 reviews" "
Rating 6 - Okay. 207 out of 1635 reviews" "
Rating 4 - Poor. 100 out of 1635 reviews" "
Rating 2 - Terrible. 59 out of 1635 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent and close to restaurants and shopping. Very picturesque
Stayed 1 night in Oct 2024

8/10 Good

Quasie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a view in the morning was very delightful and being able to wake up on the water was amazing
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great emerg visit for hospital visit!
Stayed 2 nights in Oct 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I stayed for one night as we were en route to MontrĆ©al. Our room was very clean and spacious. The bed was very comfortable and we were able to get a good nightā€™s rest. The hotel is nearby to a lot of restaurants and cafĆ©s. It is also situated on the waterfront and I believe is one of the only hotels in the waterfront with a balcony feature.
Stayed 1 night in Oct 2024

10/10 Excellent

Natoshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Helga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Oct 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the central location and the proximity to the waterfront. Very friendly staff and service
Stayed 1 night in Oct 2024

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
It was decent, we have stayed there before. The lobby and decor needs to be updated, and the breakfast should be included. It is not worth 20 dollars a person.
Stayed 1 night in Oct 2024

8/10 Good

William, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely view of the harbour front and walkable area for restaurants and shops. Hotel is a bit pricey and the parking was NOT included.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and everyone who stays there are so polite! Iā€™d like to say thank you for the stay
Stayed 1 night in Oct 2024

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Staff was nice and helpful. Superb bakery/brunch place 2min from the hotel, lots of nice places to eat nearby.
Stayed 3 nights in Oct 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Oct 2024

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly check in Room was fine no issues
Stayed 1 night in Oct 2024

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Robyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Before standard cleaning
The bathroom had not been cleaned properly. A previous visitors towel was still hanging in the bathroom and behind the door clearly had not been touched in many washes.
Stayed 1 night in Oct 2024

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Service was excellent and our stay was very enjoyable!
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed to keep up with the news
A software update on the TVs was done so the one in our room stopped working on the second night. We were told someone would come and fix it but that did not happen. When we spoke to someone the following day, they said they would send someone up right away. When we returned that evening, it was still not repaired. Then we were informed that it was unfixable - was there not a spare one in the hotel? or could they not have told us this the first time they looked at it. The staff was lovely and comp'd us our parking, but I think they could have some tot he conclusion it was unfixable after the first inspection of the TV.
Stayed 4 nights in Oct 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying for parking not ideal, but atleast its available.
Stayed 2 nights in Oct 2024

8/10 Good

Pina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location! Beautiful view from our room! Great service from staff! Only disappointment was the additional fee for parking, sorry but this isnā€™t New York City with its limited parking space! Itā€™s cute, quaint Kingston, Ontario! Might have to reconsider this hotel next visit!
Stayed 2 nights in Oct 2024

8/10 Good

Garrett

Stayed 1 night in Sep 2024

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We enjoyed our 1-night stay. Very reasonably priced. Our room #205 was very large so it should have had a small table or two to use with the lovely bucket chairs. There were no drinking glasses (glass or plastic) in the room. Keurig coffee pods - suggest 2 regular and 2 decaf. I was happy that our request for a room near the elevator was accommodated, and that a small problem with our television was addressed immediately. Friendly helpful staff. Nice breakfast - exceptional pastries.
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer, Kemptville

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and rooms were large and well equipped
Stayed 1 night in Oct 2024

6/10 Okay

Michelle, Winnipeg

Travelled with family
Disliked: Staff & service, amenities
We booked into the Holiday Inn Waterfront to visit our son who is attending RMC. As my daughter was meeting me and we were driving down together from Toronto, I called the hotel a day earlier to advise we would be a late arrival. We arrived at 12:30 pm and as the doors were locked. We had to be buzzed in. We waited some time for a response. Once up at the front desk the person checking us in made us feel as though we were a huge inconvenience. She hastly checked us in did not provide any information about the hotel or additional charges, and failed to even tell us our room number. We had to.ask all these questions and her responses were very abrupt. The room wa clean but on the small side. The furniture etc was dated and the hallway smelled stale. On check out the same front desk clerk was involved. Very slow and uninterested in serving us. We were charged for parking but had never been told in advance of the $30 fee. The only saving grace was the location however that is not enough to bring me back to this property. My son has another 3 years at the College, there will be many more trips to Kingston, however we will book a different hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Oct 2024