2/10 Terrible
Verified traveller
19 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super disappointing stay
Awful stay do not recommend at all. Visited this past weekend for my birthday, which we made a note of on the booking but was ignored. The rooms are tiny and very dated with a lot of things broken and not working properly like the shower and door locks. There is also no air con in the room so prepare to be boiling.
The location is lovely but the grounds are not well looked after at all. The front grass by the lake is so covered in duck poo you cannot walk without standing on it. The patio is grimey and in desperate need of a scrub and the furniture is broken. The service is absolutely horrendous. It took over 2 hours to serve us 3 courses for dinner, we had to keep begging to be served. Everything is supplemental on the menu and the choices are poor. I was served food and drink that I was allergic too twice despite telling them numerous times and being given an allergy report for our table. The breakfast options are incredibly poor and any hot food is of course, supplemental. The staff are beyond rude and really know how to make someone feel unwelcome.
In addition to all this, you cannot use the spa facilities before 5pm unless you pay £70 per person per day in addition to your £500 a night room charge. The outdoor pool has never been cleaned and you swim amongst dead bugs.
They closed the checkout desks during check out hours, likely so we have to go through express checkout and can’t give any feedback.
It was a super disappointing trip and ruined my birthday weekend.
Verified traveller
Stayed 2 nights in Aug 2024