2/10 Terrible
Jerald
26 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not notified during booking that there would be a scheduled power outage at the hotel during our 1-night stay.
Vagrant hanging by the front door when we arrived asking for charity.
Staff was poor. Front desk at check in was having issues with keys with another couple. They dismissed the other couple and when I asked if there was an issue with the keys, the attendant's response was, "Those people are just being difficult.". Turns out there were key issues because when we were sleeping in the middle of the night, 2 people unlocked and tried to enter our room with Hilton keys. Luckily we awoke and sent them away without issue, but it was alarming.
At breakfast on 11/23. the manager was arguing with an employee on the restaurant floor about cup placement. Both raised their voices during the disagreement. It was awkward.
Room was not very clean. Closet door has hanging crooked and broken. General maintenance was poor. Toilet paper holder was loose, crooked and ready to fall off the wall. Caulking around everything in the bathroom was unsightly.
Jerald
Stayed 1 night in Nov 2024