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Hotel Marroad Karuizawa

3.5 star property
Mountain ski retreat with restaurant and bar/lounge

Photo gallery for Hotel Marroad Karuizawa

Bar (on property)
Restaurant
Vending machine
Twin Room, Non Smoking
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102
  • Karuizawa Ohga Hall
    ‪4 min walk‬
  • Karuizawa New Art Museum
    ‪6 min walk‬
  • Karuizawa Prince Shopping Plaza
    ‪12 min walk‬

Room options

View all photos for Twin Room, Non Smoking

Free minibar, in-room safe, desk, blackout curtains

Twin Room, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Blackout curtains
Rainfall showerhead
  • 33 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Japanese-Western Style Room, Non Smoking

Free minibar, in-room safe, desk, blackout curtains

Japanese-Western Style Room, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Blackout curtains
Rainfall showerhead
  • 38 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

Similar properties

Room

Tokyu Vacations Karuizawa

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
5.0 out of 5, Exceptional, (17)
The price is AU$248
for 1 room
includes taxes & fees
10 Mar - 11 Mar
Tokyu Vacations Karuizawa

About the area

Karuizawa

Hotel Marroad Karuizawa puts you in the heart of Karuizawa, within a 20-minute stroll of popular places like Karuizawa Prince Shopping Plaza and Karuizawa Prince Hotel Ski Resort. Highlights at this ski hotel include a restaurant, free self-parking and a free area shuttle. .A day of pampering can include massages and facials along with aromatherapy and reflexology. The restaurant, LUMIERE, serves French cuisine and is open for breakfast, lunch and dinner. FONTAINE is the hotel's own bar, serving drinks along with light fare. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also free extended parking, along with the convenience of a free ski shuttle. .Within a 30-minute drive of this 3.5-property class Kyukaruizawa hotel, attractions include Hoshino Onsen Hot Spring and Karuizawa Toy Kingdom.

What's nearby

  • Karuizawa New Art Museum - 6 min walk
  • Karuizawa Prince Shopping Plaza - 12 min walk
  • Old Karuizawa Ginza Street - 14 min walk
  • Karuizawa Prince Hotel Ski Resort - 16 min walk
  • Hoshino Onsen Hot Spring - 6 min drive

Getting around

  • Karuizawa Station - 12 min walk

Restaurants

  • ‪中国料理榮林 - ‬8 min walk
  • ‪アトリエ・ド・フロマージュピッツェリア - ‬7 min walk
  • ‪カスターニエ - ‬7 min walk
  • ‪武田そば 風林茶家 - ‬7 min walk
  • ‪旦念亭 - ‬10 min walk

About this property

Hotel Marroad Karuizawa

Mountain ski retreat with restaurant and bar/lounge
Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Hotel Marroad Karuizawa helps provide the perfect ski holiday with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. Self parking is free.

This Art Deco Karuizawa hotel is smoke free.

  • 41 guestrooms or units
  • 2 levels
  • 2 buildings
  • Conference rooms
  • Built in 1985
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Marroad Karuizawa offers 41 air-conditioned accommodations with free minibar items and a safe. This accommodation offers separate sitting areas. 32-inch flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and bidets.

This Karuizawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Free train station pick-up shuttle
  • Free shopping centre shuttle
  • Free ski shuttle
  • Free extended parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 2,530 for adults and JPY 1,320 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FONTAINE
  • LUMIERE
  • SYMPHONY

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 10000.0 per night.
  • Cots (infant beds) are available for JPY 2000.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2530 for adults and from JPY 1320 for children
  • Crib (infant bed) fee: JPY 2000.0 per stay
  • Rollaway bed fee: JPY 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Frequently asked questions

What is the cancellation policy at Hotel Marroad Karuizawa?

Hotel Marroad Karuizawa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Marroad Karuizawa?

Yep, Hotel Marroad Karuizawa has a free self car park and free extended parking.

What makes Hotel Marroad Karuizawa a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Marroad Karuizawa.

Is Hotel Marroad Karuizawa family-friendly?

You bet! With amenities such as a deli and a free shopping shuttle, as well as children's slippers and cots/infant beds in the guestrooms, it's no surprise that Hotel Marroad Karuizawa is a hit with families.

Does Hotel Marroad Karuizawa serve breakfast?

Yep, buffet breakfast is offered daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Hotel Marroad Karuizawa?

No, Hotel Marroad Karuizawa does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Marroad Karuizawa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Marroad Karuizawa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Marroad Karuizawa?

No, only service animals are allowed.

Hotel Marroad Karuizawa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 68 reviews
Rating 8 - Good. 26 out of 68 reviews
Rating 6 - Okay. 7 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Stayed 5 nights in Apr 2023

6/10 Okay

CHAN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Generally Great
Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
Stayed 3 nights in Dec 2020

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Stayed 2 nights in Dec 2019

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing & enjoyable
The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Stayed 2 nights in Oct 2018

10/10 Excellent

Jason, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite place big room with twin bed and tatami
Hotel staffs are very helpful but restaurant choice less

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a large family
Hotel offers a shuttle to Karuizawa Ski resort which is convenient. No restaurants within walking distance though the shopping plaza across the ski resort has many restaurants. Free parking was a plus and large room was great.

8/10 Good

HUNG, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Environment , location and facilities
It is about 15 min. walking from the JR station. You may contact the Hotel for free transport from and to the Station. Environment is good and quiet, no shops or restaurant nearby.

8/10 Good

ai

Travelled with family
Liked: Cleanliness, staff & service
ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。
Stayed 2 nights in May 2023

8/10 Good

あつこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

MUNEMASA

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

まさよし

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Shun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

YUJI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切な対応に大満足。
価格が安かったので期待してませんでしたが、ホテルの方の対応が良くて大満足。 軽井沢に旅行の際にはまたコチラに宿泊したいと思います。 下手な高級ホテルより絶対良いです。 オススメです。
Stayed 1 night in Jan 2022

10/10 Excellent

satoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かで広く快適
部屋は大変広く清潔でした。静かな環境で快適。
Stayed 1 night in Nov 2021

6/10 Okay

NOBUAKI

Travelled with family
Liked: Cleanliness
Stayed 1 night in Oct 2021

8/10 Good

Isao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

yoko

Travelled with family
階段しかないので足の悪い方は無理ですね、
Stayed 1 night in Oct 2020

6/10 Okay

YASUHIRO

Business traveller, Travelled with group
Liked: Cleanliness
深夜に食べるものがない
軽井沢は夜遅くなるとコンビニもなく、レストランの閉店も早いため、近隣では軽食もとれない。ルームサービスや土産店や自販機で食事を購入できるようにするなど配慮が欲しい。
Stayed 1 night in Sep 2020

10/10 Excellent

kei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
旧軽中心にロケーション
軽井沢駅、旧軽に、車で移動が楽。
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫柔，體貼及有禮貌的工作人員為這家報到櫃檯位於二樓的飯店增色許多。此外，隨時可以預約飯店至滑雪場及車站的接送服務也是服務的特色。總結，非常好的飯店體驗，我們一定再來。
Stayed 2 nights in Feb 2020

10/10 Excellent

I Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

SAU FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019