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Best Western Royal Brock Hotel & Conference Centre

3.5 star property
Hotel in Guelph with free breakfast and fitness centre

Photo gallery for Best Western Royal Brock Hotel & Conference Centre

Outdoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Breakfast included
  • Pool
  • Parking included
  • Gym
  • 24/7 front desk

Explore the area

Map
716 Gordon Street, Guelph, ON, N1G1Y6
  • University of Guelph
    ‪1 min walk‬
  • University of Guelph Arboretum
    ‪14 min walk‬
  • River Run Centre
    ‪4 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪25 min drive‬

Room options

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

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About the area

Guelph

Best Western Royal Brock Hotel & Conference Centre places you steps from University of Guelph and within a 15-minute stroll of Macdonald Stewart Art Centre. Highlights at this hotel include free continental breakfast, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers a fitness centre, a 24-hour front desk and dry cleaning/laundry services. Additionally, you'll find a 24-hour business centre and laundry facilities. Each morning free breakfast is served. .Sights within a 20-minute walk of this 3.5-property class Guelph hotel include University of Guelph Arboretum and Stone Road Mall.

What's nearby

  • University of Guelph - 1 min walk - 0.0 km
  • University of Guelph Arboretum - 14 min walk - 1.3 km
  • Sleeman Centre - 4 min drive - 3.4 km
  • River Run Centre - 4 min drive - 3.4 km
  • Guelph Lake Conservation Area - 18 min drive - 13.9 km

Getting around

  • Guelph Central Station - 4 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 25 min drive

Restaurants

  • ‪Tim Hortons - ‬17 min walk
  • ‪Centurion Coffee - ‬18 min walk
  • ‪Tim Hortons - ‬16 min walk
  • ‪Cora's Breakfast & Lunch - ‬7 min walk
  • ‪Edo Japan - ‬17 min walk

About this property

Best Western Royal Brock Hotel & Conference Centre

Hotel in Guelph with free breakfast and fitness centre
Best Western Royal Brock Hotel & Conference Centre offers its guests an outdoor pool and a fitness centre. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 6491 square feet (603 square metres) and includes conference space. The business-friendly Best Western Royal Brock Hotel & Conference Centre also features multilingual staff, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available.
  • 1 building
  • 104 guestrooms or units
  • 3 levels
  • Conference rooms
  • 6491 sq ft of conference space
  • 603 sq. m of conference space
  • Continental breakfast (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
Best Western Royal Brock Hotel & Conference Centre offers 104 air-conditioned accommodations with MP3 docking stations and free newspapers. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Guelph hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6 AM to 10 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 6,491 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: CAD 50.00 (subject to availability)
  • In-room microwave fee: CAD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plus Royal Brock
Best Western Plus Royal Brock Guelph
Best Western Plus Royal Brock Hotel
Best Western Plus Royal Brock Hotel Guelph
Best Western Royal Brock
Best Western Royal Brock Hotel
Royal Brock
Royal Brock Hotel
Best Western Plus Royal Brock Hotel And Conference Centre
Best Western Guelph
Royal Brock Hotel Guelph
Royal Brock Guelph
Best Western Plus Royal Brock Hotel Conference Centre
Royal Brock Hotel
Best Royal Brock & Conference
Best Western Royal Brock Hotel & Conference Centre Hotel
Best Western Royal Brock Hotel & Conference Centre Guelph
Best Western Royal Brock Hotel & Conference Centre Hotel Guelph

Frequently asked questions

What is the cancellation policy at Best Western Royal Brock Hotel & Conference Centre?

Best Western Royal Brock Hotel & Conference Centre offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Best Western Royal Brock Hotel & Conference Centre?

Yep, Best Western Royal Brock Hotel & Conference Centre has a free self car park.

Does Best Western Royal Brock Hotel & Conference Centre have a pool?

Best Western Royal Brock Hotel & Conference Centre has an outdoor pool.

Does Best Western Royal Brock Hotel & Conference Centre serve breakfast?

You bet, complimentary continental breakfast is offered daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Best Western Royal Brock Hotel & Conference Centre?

No, Best Western Royal Brock Hotel & Conference Centre does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Royal Brock Hotel & Conference Centre?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Best Western Royal Brock Hotel & Conference Centre?

No, only service animals are allowed.

Best Western Royal Brock Hotel & Conference Centre Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 125 out of 694 reviews
Rating 8 - Good. 321 out of 694 reviews
Rating 6 - Okay. 157 out of 694 reviews
Rating 4 - Poor. 71 out of 694 reviews
Rating 2 - Terrible. 20 out of 694 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Lorry, Sudbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were huge. Loved the location close to shopping, restaurants, and the university. Staff was lovely.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This is not our first time stayed with Royal Brock Hotel, the previous experience was great that's why we came back again. The cleanliness was still good, breakfast was decent, yet the front desk staff was disappointing us. He had a negative attitude, ignored us when we stepped into the hotel, myself work in the hospitality industry, I can't believe that being a front desk agent can be this impolite. I didn't expect this from RB.
Stayed 2 nights in Jun 2018

6/10 Okay

Martin Chun Ying

It served the purpose.

I have chosen this hotel because of its close proximity to the local university (five minutes walk just across the street). I later found out that it was an old Best Westen now operating as Royal Brock. The hotel is no doubt very old and poorly maintained, a reason for the very reasonable rate. Much work is needed especially in the toilet. However, the staff at the reception (the only staff I have interacted with while staying there for two nights) was very friendly and helpful, the WiFi works good, and if one isn’t picky, the hotel does offer a simple breakfast for free every morning. Oh, and it does have a decent indoor pool.
Stayed 2 nights in Sep 2018

4/10 Poor

Marie, Vancouver BC

Liked: Staff & service
Disliked: Room comfort

The room is clean, but it's OLD, air con too loud

The staff is friendly and helpful, but I can see the budget very limited, feel sorry the front desk staff has to do EVERYTHING. The housekeeper didn't clean our room for 3 days, 1st day my husband put privacy sign on by mistake, next 2 days no sign was on, but still didn't clean the room, the toilet is ALMOST plugged, the sink is 80% plugged up, call front desk, sent plumber right away, WIFI is very weak which my son complained most, leaking water from the roof water all over the stairs after the big rain storm. Didn't try the breakfast at all. so no commend.
Stayed 3 nights in Sep 2018

6/10 Okay

Karelyn

May Have to Re Think Staying Again

Check in was fine. I liked that we were on the main floor and did not have to climb stairs. The rooms do have to be updated! Our room in particular was very damp and smelled like it. I am not sure if there is a water leak issue or what. Was not happy about that. At breakfast...they had run out of some of the food, but more was being made when I finally was able to talk to a girl who worked there. There were no plates or utensils when we showed up. I took it upon myself to fill the knives, forks and spoons as people needed them and no staff was around. There should be someone out there checking on these simple things all the time. Overall the breakfast was ok. These issues with the room were a problem the last time we stayed. May have to re think staying again.
Stayed 2 nights in Aug 2018

8/10 Good

Mal, Toronto ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price, location, room space, services at Front desk, breakfast are all good. Only one thing needs to take care of is the number of staffs serving breakfast. When supplies ran out, it took quite a while to be refilled which cause inconvenience.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Large room but not clean

I checked in and found that the room is not clean yet and air-conditioning is running (seems like others are staying in the room). A lot hair in bathroom from previous guest. No elevator at conference building. It is not suitable for heavy luggage. However, the front staff is really nice and helpful.
Stayed 1 night in Aug 2018

10/10 Excellent

Jennifer, Charlottetown, PE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay at the Royal Brock Hotel in Guelph and would recommend it to anyone. The rooms are clean and beds are comfortable. The complimentary hot breakfast was good if a bit repetitive but saved going out somewhere. We didn't make use of the pool but it also looked clean and inviting. We would stay again for sure!
Stayed 3 nights in Aug 2018

6/10 Okay

Lisa

Could have been better.

The hotel was ok for its age. The staff tried to be accommodating. The breakfast was terrible. It was convenient to where we needed to go, so that worked for us.
Stayed 6 nights in Jun 2018

8/10 Good

DWB, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fulfills our needs
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

BEWARE OF BEDBUGS

The room smelled weird when we first walked in, and I thought about leaving and finding another place to stay but talked myself out of it. Definitely should have gone with my instincts -- turns out our room had BED BUGS!
Stayed 4 nights in Aug 2018

6/10 Okay

Adrian, Ontario

Liked: Cleanliness, staff & service
Wifi didn’t work in our room, and the mattress was uncomfortable/ low in the middle. Poor breakfast overall, fake eggs, coffee was burnt, sausages were cold. Staff were friendly and room was clean.
Stayed 1 night in Aug 2018

8/10 Good

John, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good price away from the weekend. Street address confuses the GPS. Hotel faces one street, but only entrance is on another street.
Stayed 2 nights in Aug 2018

10/10 Excellent

Terry, Windsor On.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large and comfortable. Beds were great TV was a little small but good choice of channels. Restaurants and bars were close by as was shopping. The address is Gordon St., but the entrance is on Stone Rd.
Stayed 2 nights in Aug 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Lisa

Liked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
initially was given a room that had not been Maid serviced. the reservation desk quickly gave us an upgrade room that suited us well
Stayed 1 night in Aug 2018

8/10 Good

AI, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good and convenient location. reasonably priced.
Stayed 1 night in Aug 2018

4/10 Poor

P, Sarnia

Disliked: Cleanliness, property conditions & facilities, room comfort
Unhappy with experience left early. Room cleanliness not great found fresh blueberries on carpet....not ours...bathroom iffy rubber mat for shower disinetrgrating,,much in need of upgrade. Suspect it was a college residence in a past life. Bed only doubles and uncomfortable. Air could not cool room even when set to 68 F. Sheer curtains in shreds. Breakfast was acceptable. Would not return to this venue.
Stayed 2 nights in Aug 2018

10/10 Excellent

Donna, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was large and clean! Bed was comfortable. Breakfast was good!
Stayed 2 nights in Aug 2018

6/10 Okay

GramA, Richmond, Ontario

Liked: Staff & service
Complimentary breakfast was varied.
Stayed 4 nights in Aug 2018

8/10 Good

Clayton

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Good, not great

Good overall Good deal, good breakfast, good customer service. Pool was great, they upgraded us for free. Room wasn't overly clean though. Spiders and webs in bathroom, a centipede greeted us, and someone's hair was on the ceiling and floor. The bathtub / shower also had someone's hair and what looked like snot on the shower curtain. Overall good, but definitely more attention to detail needed.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice room. Very quiet. Friendly service and nice room.
Stayed 3 nights in Jul 2018