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HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

4.0 star property
Suburban resort with 2 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

Exterior detail
Japanese Western Style Room with Private Open-Air Bath (Non Smoking) | Terrace/patio
Garden views, open daily
Exterior
Public bath

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
159 Yobito, Abashiri, Hokkaido, 099-2421
  • Lake Abashiri
    14 min walk
  • Abashiri Lake View Ski Resort
    4 min drive
  • Tokyo University of Agriculture
    5 min drive
  • Memanbetsu (MMB)
    12 min drive

Room options

View all photos for Deluxe Japanese Western Style Room (Non Smoking)

Deluxe Japanese Western Style Room (Non Smoking)

Deluxe Japanese Western Style Room (Non Smoking)

Highlights

Air conditioning
Heating
Kitchenette
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for IZUBA Villa, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

In-room safe, desk, blackout curtains, free WiFi

IZUBA Villa, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

Highlights

Deck/patio
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • 52 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for IZUBA Villa with Treehouse, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

In-room safe, desk, blackout curtains, free WiFi

IZUBA Villa with Treehouse, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

Highlights

Furnished patio
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • 52 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for IZUBA Villa with Treehouse, Non Smoking (In Room Dinner & Breakfast Box Included)

In-room safe, desk, blackout curtains, free WiFi

IZUBA Villa with Treehouse, Non Smoking (In Room Dinner & Breakfast Box Included)

Highlights

Deck/patio
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • 52 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | View from room

Deluxe Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Renovated in 2010
Blackout curtains
Private bathroom
Hairdryer
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking

Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Toilet with electronic bidet
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Style Room, Non Smoking

Japanese Style Room, Non Smoking | View from room

Japanese Style Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for IZUBA Villa, Non Smoking (In Room Dinner & Breakfast Box Included)

In-room safe, desk, blackout curtains, free WiFi

IZUBA Villa, Non Smoking (In Room Dinner & Breakfast Box Included)

Highlights

Deck/patio
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • 52 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Japanese Western Style Room (Non Smoking)

Japanese Western Style Room (Non Smoking)

Japanese Western Style Room (Non Smoking)

Highlights

Air conditioning
Heating
Fridge
HDTV
Renovated in 2010
Blackout curtains
Private bathroom
Hairdryer
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Single Futon

View all photos for Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

Highlights

Balcony or patio
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Blackout curtains
Spring-water bath
  • 57 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Yu No Za Japanese Western Style Room

In-room safe, desk, blackout curtains, free WiFi

Yu No Za Japanese Western Style Room

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Twin Room With Shower Booth

In-room safe, desk, blackout curtains, free WiFi

Twin Room With Shower Booth

  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Western Style Room

In-room safe, desk, blackout curtains, free WiFi

Japanese Western Style Room

  • Sleeps 3
  • 2 Single Beds and 1 Single Futon

View all photos for Japanese Room

Bathroom

Japanese Room

  • Sleeps 4
  • 4 Single Futons

View all photos for Annex Yo Za Shitsu Contemporary Japanese Modern Twin Room With Shower Booth

In-room safe, desk, blackout curtains, free WiFi

Annex Yo Za Shitsu Contemporary Japanese Modern Twin Room With Shower Booth

  • Sleeps 2
  • 2 Single Beds

View all photos for Ko No Za Japanese And Western Style Room With Private Open-air Bath

Bathroom

Ko No Za Japanese And Western Style Room With Private Open-air Bath

  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for [IZUBA] Villa

In-room safe, desk, blackout curtains, free WiFi

[IZUBA] Villa

  • Sleeps 4
  • 4 Double Beds

View all photos for [IZUBA]Villa With Treehouse

In-room safe, desk, blackout curtains, free WiFi

[IZUBA]Villa With Treehouse

  • Sleeps 4
  • 4 Double Beds

View all photos for Tower Building Japanese Room 12 Tatami

Dining

Tower Building Japanese Room 12 Tatami

  • Sleeps 5
  • 5 Single Futons

View all photos for Tower Building Japanese Room 10 Tatami

In-room safe, desk, blackout curtains, free WiFi

Tower Building Japanese Room 10 Tatami

  • Sleeps 4
  • 4 Single Futons

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About the area

Abashiri

At HOKUTEN NO OKA Lake Abashiri Tsuruga Resort you'll be within just a 15-minute stroll of Abashiri Quasi-National Park and Lake Abashiri. Highlights at this resort include 2 restaurants, a full-service spa and free self-service breakfast. .A day of pampering can include massages and facials. The buffet restaurant, COTA, is open for breakfast and dinner. BAMBI is the resort's own karaoke bar. Enjoy the karaoke along with access to hot springs and bike hire. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of free train pick-up service. .With a stay at this 4-property class Abashiri resort, you'll be 3.2 km (2 mi) from Abashiri Lake View Ski Resort and 3.9 km (2.4 mi) from Tokyo University of Agriculture.
View more Resorts in AbashiriOpens in a new window

What's nearby

  • Lake Abashiri - 14 min walk
  • Abashiri Lake View Ski Resort - 4 min drive
  • Tokyo University of Agriculture - 5 min drive
  • Abashiri Prison Museum - 8 min drive
  • Abashiri Port - 11 min drive

Getting around

  • Yobito station - 13 min walk
  • Memanbetsu (MMB) - 12 min drive

Restaurants

  • ‪東京農業大学オホーツクキャンパス 第1食堂 - ‬7 min drive
  • ‪レストラン 綾 - ‬9 min drive
  • ‪レストラン 詳 - ‬8 min drive
  • ‪すき家 - ‬8 min drive
  • ‪灯々 - ‬1 min walk

About this property

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

Suburban resort with 2 restaurants and full-service spa
As a guest of HOKUTEN NO OKA Lake Abashiri Tsuruga Resort, you'll find a full-service spa and hot springs. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Spa services, a library, and a vending machine are also featured at the business-friendly HOKUTEN NO OKA Lake Abashiri Tsuruga Resort. A train station pick-up shuttle and A train station drop-off shuttle are free. Free self parking is available.

This 4-star Abashiri resort is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Breakfast available (free)
  • Karaoke
  • Deli
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort offers 85 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials and body treatments.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features shared men's and women's areas. There are hot springs on site.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Free self-serve breakfast available daily 7 AM to 9 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • BAMBI
  • COTA
  • JOUMON
  • TOU TOU

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In a regional park

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot springs
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Shared men and women areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.

Access methods

Staffed front desk

Pets

  • Pets: JPY 3300 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: JPY 3300 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

HOKUTEN NO OKA Lake Abashiri Tsuruga
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort
HOKUTEN NO OKA Tsuruga
HOKUTEN NO OKA Tsuruga Resort
HOKUTEN NO OKA Tsuruga Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga
HOKUTEN NO OKA Tsuruga
Resort HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
Abashiri HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort
Resort HOKUTEN NO OKA Lake Abashiri Tsuruga Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort Abashiri

Frequently asked questions

What is the cancellation policy at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

As of 10 Nov 2024, prices found for a 1-night stay for 2 adults at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort on 8 Dec 2024 start from AU$356.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Yep, HOKUTEN NO OKA Lake Abashiri Tsuruga Resort has a free self car park.

Is there a spa on site at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Yep, there is an onsite spa at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort. You'll enjoy heaps of services like facials and body treatments.

Does HOKUTEN NO OKA Lake Abashiri Tsuruga Resort serve breakfast?

You bet, complimentary self-service brekkie is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

No, HOKUTEN NO OKA Lake Abashiri Tsuruga Resort does not offer an airport shuttle service.

Is there a bar or restaurant at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Check-in begins at 3 PM. Check-out time is 10 AM.

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 247 reviews" "
Rating 8 - Good. 81 out of 247 reviews" "
Rating 6 - Okay. 16 out of 247 reviews" "
Rating 4 - Poor. 6 out of 247 reviews" "
Rating 2 - Terrible. 4 out of 247 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tingting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. Service was excellent. Dining offered many delicious options for both Eastern and Western palates.
Stayed 1 night in Aug 2023

4/10 Poor

Roxana

Travelled with family
Disliked: Staff & service, property conditions & facilities
Poor service & housekeeping. Great dinner.
Pluses: 1. The best thing about this hotel is the dinner buffet, included in the price. It was exceptional. There was a large variety of meat, seafood, vegetables, starches, and desserts. The grilled beef was fantastic. It was butter soft, and almost melted in your mouth. 2..The rooms are clean and spacious and have an understated elegant classic feeling typical of Japanese esthetics. Minuses: 1. Service here is mediocre. The staff seems like they’re just going through the motions, without a true spirit of omotenashi. 2. The bathroom felt very old (not classic), maybe dating to the 1980s. Turning one of the knobs in the bathroom sink provided no water at all — how can the maids not notice this and report it? Do they not clean the sink? 3. The room: desperately need blackout curtains, especially since the sun rises at 345am! It was so bright we could not sleep. Just awful. 4. We found a dirty pair of reading glasses someone had left behind on the nightstand. How can housekeeping miss this? Overall: This was probably once a phenomenal resort. It could be again, with some updating, better maintenance and better service. But in its current state, it’s mediocre and overpriced. Come for the dinner, not the room.
Stayed 1 night in May 2023

10/10 Excellent

Wen Ping, Rowland Heights

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly

10/10 Excellent

Heather Anne, Iskandar Puteri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with everything you need. you need a car to get into Abashiri but the hotel is really high quality. The real log fire in the lounge in the evening is perfect.
Stayed 1 night in Feb 2023

8/10 Good

CHI HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Ahreum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are super kind, nice facilities and room is super fancy with a reasonable price! I will definitely visit this hotel again someday! Thank you! You are the best hotel in Hokkaido ;) Ahreum

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Onsen Retreat
Amazing property in a small town, which was made even more spectacular in winter. The property offers a courtesy shuttle to pick you up from Abashiri station, as it is a ways away from any station. Only word of caution is to check the shuttle schedule on the website as the station is extremely small, which not much near by. The property itself has a beautiful onsen, divided by gender, with an indoor and outdoor bath. There is also a hot stone room, and a sauna. The dinner was wonderful and they provided options for vegetarians, if necessary. There is also a juice and tea area, and you can roast marshmallows by the fire inside. There is also a foot bath located outside, which is very enjoyable, however the walk can require a bit of courage during the winter nights ;)
Stayed 1 night in Feb 2020

10/10 Excellent

Cheuk Sum Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Mieko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice resort hotel. Hot spring. Sauna and everything for you to enjoy your relaxed vacation. The food is also very nice!
Stayed 1 night in Feb 2020

8/10 Good

Siu Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to Stay
It was received warm welcome from front office staff. It less variety of dinner buffet whereas good in breakfast buffet. The onsen facilities are good in terms of spacious and sufficient shower as well as hv sauna.
Stayed 1 night in Dec 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious resort but bathroom needs sprucing up
Having stayed with the Tsuruga group of resorts before, I had high expectations of this resort. We stayed there for 3 nights and had the suite with private hot springs on the first night - it was as expected, a fantastic experience. We took 2 deluxe rooms for the second and third night and we were disappointed with the extremely small bathroom/toilet. The deluxe rooms themselves were bigger than the average room so no issue with that - it's just the bathroom/toilet. I never expected something like this so it was a bugbear for us. It was a tight squeeze for one person in the bathroom and thank goodness we visited the onsen nightly and we actually had our bath there instead. I will not give up on the Tsuruga resorts - they are known for their service, hospitality and luxury. They just need to do something about the bathroom/toilet. Other than that, it was a good stay with good food. There's even a self-service laundry that one can use for free (just need to purchase detergent). Location is quiet but I wished it did overlook Lake Abashiri but the greenery was good too.
Stayed 1 night in Jun 2019

10/10 Excellent

HOONSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Awesome place. I spent three nights here. You can enjoy hot spring with great scenery in your room. Also, the hotel offers free breakfast/dinner/ramen/bar coupon if you stay 2nd floor (the floor for inside hot spring rooms) Overall nice hotel with appropriate price range. Staffs are not overly kind and it was good enough. Lounge/library/bar/music room are very cozy!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service overall Friendly English speaking staff Beautiful lounge and reception area Good rooms
Stayed 1 night in May 2018

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location. Unique amenities in the hotel. There is one thing I don’t like is they charge onsen tax (¥150/pax) on check-out, whether u use it or not and this onsen charge was not informed when u check in.

8/10 Good

JJK, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
Everything is of quality.
Stayed 1 night in Sep 2017

8/10 Good

Dickson, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, But Where Is the Lake?
Nice generally, food was very good for our half board stay. Despite leaving usual requests like non smoking room high floor with lake/sea views, this family of four was given a smoking room, partially deordourized, on the third floor with hardly any view of the lake, as I recalled the booking was on one with lake view. The room was also right in front of the lift lobby. This was the most expensive room that I booked for or Hokkaido trip, and one reward night was used to cover in part the hotel charge. It was kind of disappointmentfor the room, but we liked the hotel very much, the hot bath, live music play over dinner, entertainmentareas, free coffee corner, and many more to commend (except.the room that we were given)
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
We stayed at a room with private onsen on 2/F. The room was beautiful. The staff who took care of us was friendlay. Buffet dinner and breakfast were both excellent. Really enjoyed our stay.
Stayed 1 night in Jul 2017

10/10 Excellent

Victor, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front counter , good water front.
Best hotel in our trip. Feel relax. Stay again if visit next time.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE
GOOD
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Nice place to stay
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a comfortable stay but come with the price tag