4/10 Poor
Katie
Travelled with family
3 Nov 2024
Liked: Property conditions & facilities
Disliked: Staff & service
First, If you’re not wanting a good nights sleep this is your hotel. It was the worst night of sleep I have ever gotten at a hotel. The walls were paper thin. You could hear every single door on the floor slam all through the night. You could hear the people walking above us and down the hall.
Second, I would reconsider booking through Expedia- this is our 3rd time booking through Expedia and have had so many issues with the hotel and Expedia because once you book through Expedia- nothing can be changed or adjusted at the hotel. We tried to change our reservation in the allotted time from 2 nights to 1. It was a two day fiasco to try to get this changed. Expedia made it very difficult to make this change even though we were still in the window of being able to make a change without being charged. We also had an issue with our room at the hotel and when we tried to change rooms the hotel said we could not because we booked through a 3rd party. To all those who are wanting to book through Expedia because you think your getting a good deal I would think again or just make sure you are not wanting to make any changes whatsoever to you reservation and room and also don’t expect to easily speak to customer service at Expedia .
Katie
Stayed 2 nights in Nov 2024