See all properties
Save

Lanta Resort

3.5 star property
On private beach with 2 outdoor pools, near Klong Dao Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lanta Resort

Private beach, free beach shuttle, sun-loungers, beach towels
Grand Suite
Beachfront Villa | Terrace/patio
Aerial view
2 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Room service
  • Parking included
  • Breakfast available

Explore the area

Map
243 Moo 3, Long Beach, Saladan, Ko Lanta, Krabi, 81150
  • Klong Dao Beach
    7 min walk
  • Long Beach
    9 min walk
  • Panda restaurant & lounge
    3 min walk
  • Cook-Kai Restaurant
    5 min walk

Room options

View all photos for Beachfront Villa

Beachfront Villa | Room amenity

Beachfront Villa

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
Blackout curtains
Sofa bed - twin
Bathrobes
  • 78 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Bungalow, 1 Bedroom, Garden View, Beachside

Grand Bungalow, 1 Bedroom, Garden View, Beachside | Terrace/patio

Grand Bungalow, 1 Bedroom, Garden View, Beachside

Highlights

Furnished patio
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
Blackout curtains
Bathrobes
Private bathroom
  • 50 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Lanta Pool Villa

Lanta Pool Villa | View from room

Lanta Pool Villa

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
Blackout curtains
Sofa bed - twin
Private bathroom
  • 143 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Non Smoking, Resort View

Deluxe Room, 1 Bedroom, Non Smoking, Resort View

Deluxe Room, 1 Bedroom, Non Smoking, Resort View

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
Blackout curtains
Private bathroom
Hairdryer
  • 55 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Family

Deluxe Family

Deluxe Family

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
Blackout curtains
Private bathroom
Hairdryer
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed OR 2 Single Beds and 1 Single Bunk Bed

View all photos for Superior 2 Bedroom

Minibar, in-room safe, desk, blackout curtains

Superior 2 Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
2 bedrooms
Blackout curtains
Private bathroom
  • 56 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed OR 2 Single Beds and 1 Single Bunk Bed

View all photos for Superior Room, 1 Bedroom, Non Smoking, Resort View

View from room

Superior Room, 1 Bedroom, Non Smoking, Resort View

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
Blackout curtains
Private bathroom
Hairdryer
  • 37 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Grand Suite

Grand Suite

Grand Suite

Highlights

Furnished patio
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
Sofa bed
Blackout curtains
Day bed
  • 76 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Bungalow, 1 Bedroom, Garden View, Beachside

Deluxe Bungalow, 1 Bedroom, Garden View, Beachside

Deluxe Bungalow, 1 Bedroom, Garden View, Beachside

Highlights

Furnished patio
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
Blackout curtains
Sofa bed - double
Private bathroom
  • 50 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, 1 Bedroom, Pool Access, Resort View

Deluxe Room, 1 Bedroom, Pool Access, Resort View

Deluxe Room, 1 Bedroom, Pool Access, Resort View

Highlights

Furnished patio
Private pool
Air conditioning
Free cots/infant beds
Fridge
Renovated in 2019
Blackout curtains
Sofa bed - double
  • 55 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

Pool

Long Beach Chalet

On private beach
Pool
Kids pool
Parking included
4.7 out of 5, Exceptional, (208)
The price is AU$268
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Long Beach Chalet

About the area

Ko Lanta

A family-friendly stay in Ko Lanta awaits you at Lanta Resort. Within just a 10-minute stroll, you'll find Klong Dao Beach and Long Beach. Highlights at this beachfront resort include 2 outdoor swimming pools, a private beach and a restaurant. .The restaurant, Barringtonia Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. The resort's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the free kids' club, kids' swimming pool and pool loungers as well as access to a playground. 2 meeting rooms and a conference centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 8:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free beach shuttle. .With a stay at this 3.5-property class Ko Lanta resort, you'll be 3.3 km (2.1 mi) from Laem Kho Kwang and 3.8 km (2.3 mi) from Sala Dan Pier.
View more Resorts in Ko LantaOpens in a new window

What's nearby

  • Klong Dao Beach - 7 min walk
  • Long Beach - 9 min walk
  • Laem Kho Kwang - 7 min drive
  • Khlong Khong Beach - 13 min drive
  • Klong Nin Beach - 16 min drive

Getting around

  • Krabi (KBV-Krabi Intl.) - 93 min drive

Restaurants

  • ‪Backyard - ‬5 min walk
  • ‪Boogie Bay Bar & Restaurant - ‬10 min walk
  • ‪Rann Thai Food Restaurant - ‬10 min walk
  • ‪N and N - ‬8 min walk
  • ‪Mr Green Restaurant - ‬6 min walk

About this property

Lanta Resort

On private beach with 2 outdoor pools, near Klong Dao Beach
Simply walk outside to feel the sun on your face at the sandy beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Bring your whole family to Lanta Resort for summer fun including 2 outdoor swimming pools, a complimentary children's club and a children's pool.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach resort also offers a garden and a terrace. Self parking is free. A complete renovation of Lanta Resort was completed in October 2019.

  • 182 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Lanta Resort offers 182 air-conditioned accommodations with a safe and complimentary bottles of water. Guests can make use of the in-room fridges and minibars. Bathrooms include complimentary toiletries and hairdryers. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.

Languages

English, Thai

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 8 PM at scheduled times and on request
  • Free beach shuttle
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: THB 300 to 500 for adults and THB 150 to 250 for children
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Barringtonia Restaurant

Things to do

  • 2 outdoor pools
  • Books
  • Children's pool
  • Free children's club
  • Playground

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room refrigerator
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Lanta Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1200.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately THB 300 to 500 for adults and THB 150 to 250 for children
  • Airport shuttle fee: THB 2700 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: THB 2700 (one-way), (up to 12 years old)
  • Rollaway bed fee: THB 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Lanta Resort
Resort Lanta
Lanta Hotel Ko Lanta
Lanta Resort Resort
Lanta Resort Ko Lanta
Lanta Resort Resort Ko Lanta
Resort Lanta Resort Ko Lanta
Ko Lanta Lanta Resort Resort
Resort Lanta Resort
Lanta Resort Ko Lanta

Frequently asked questions

What is the cancellation policy at Lanta Resort?

Lanta Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Lanta Resort?

Yep, Lanta Resort has a free self car park.

Are there any beaches close to Lanta Resort?

Yep, Lanta Resort is a short 7-minute walk from Klong Dao Beach. Fun beach activities include snorkelling. You can also find boat tours.

Does Lanta Resort have a pool?

Lanta Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 7:00 PM.

Is Lanta Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Lanta Resort is a hit with families.

Does Lanta Resort serve breakfast?

Yep, cooked-to-order brekkie is on offer daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Lanta Resort?

No, but there's an airport shuttle that runs from 6:00 AM - 8 PM on request for a fee.

Is there a bar or restaurant at Lanta Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Lanta Resort?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Lanta Resort?

No, pets and service animals are not allowed.

Lanta Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 76 out of 327 reviews" "
Rating 8 - Good. 160 out of 327 reviews" "
Rating 6 - Okay. 65 out of 327 reviews" "
Rating 4 - Poor. 18 out of 327 reviews" "
Rating 2 - Terrible. 8 out of 327 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lee Ann

Liked: Staff & service, room comfort
Lanta
I’ve stayed here several times. It needs a bit of work to be updated and really clean, but pretty great for a beach bungalow resort. Such kind people.
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort well located on Long Beach. Nice pool area but you need to have more sun loungers and especially parasols. Also need to get a grip on the selfish people who take all the Best loungers by placing their towels early on then not even going to the pool until hours later. Good beach bar with good food. Good breakfast menu in main hotel.
Stayed 4 nights in Feb 2020

6/10 Okay

Brett

Travelled with group
Disliked: Room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
od sense). Staff was nice but barely knew English and therefore could not help us so much. breakfast was pretty poor and the room was perfectly clean but with a very strong smell of moisture
Stayed 1 night in Oct 2019

10/10 Excellent

Nicole, kuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot
Fantastic hotel
Stayed 3 nights in Feb 2019

8/10 Good

Lauren, Australia

Liked: Cleanliness, staff & service, room comfort
good location, close to beach, nice pools, good breakfast, lovely staff. The resort is a bit worn out in places but a lovely stay
Stayed 3 nights in Dec 2018

10/10 Excellent

Maks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing private garden suite with hot tube.
Everything was excelent. Big suite with completely private garden and hot tube (also extremely hot water possible). Comfortable bed and perfectly cleaned every day. Great outside pool. The suite is right in the begining of long beach (10 second walk to the beach) From the suite it is a 5 min walk to main road or reception. Minimart is directly across the main road. 7eleven is 10 min walk alongside the main road. Also shuttle from reception to suite is available to transfer you and your luggage. The staff is nice and helpful (transport tuk-tuk and airport van booked by the staff was even cheaper than on the street or nerby agencies).
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
beautifull resort
resort is really nice, just lock of statt that really speak english in bar and restaurant na pool.... really dirty.
Stayed 12 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Dinner restaurant was over prices and food was not good
Stayed 2 nights in Jan 2018

6/10 Okay

Lisbeth

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2018

6/10 Okay

Beth

Disliked: Room comfort
Average stay
Average. The resort was generous with towels & bottled water. The breakfast was nice each day. The resort is not on the beach. The WiFi was very weak. My biggest disappointment was that only one key was allowed. That is VERY inconvenient when you are a family of 4 going in different directions. When you take the key & leave the room, the power, including AC, goes off. The beds are very hard. The staff is very nice though.
Stayed 5 nights in Dec 2017

6/10 Okay

Abi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
A rainy stay on a beautiful island
Bed was like a rock, room service was advertised but none exsistenet. A bottle of water by the pool cost three times more than the UK. The hotel was dead, which isn’t the fault of the owners BUT there should have still be an element of services offered. Front desk were lovely, limited English but we all got by which is fine. Hotel taxi ripped us off.
Stayed 5 nights in Nov 2017

2/10 Terrible

Chelsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip off and a con! Bad vibe and bad energy
Old run down ghost town hotel! Dirty pools and nothing at all like any pictures we had seen! Sink blocked,water leaked from roofin the bathroom and from the air on, main pool side bar was filthy and staff on theresphones don’t even acknowledge you are there. Only happy if you tip them.
Stayed 3 nights in Nov 2017

8/10 Good

Kishor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
We spent a few nights here. Simply superb. End of Octomber, must be the low season, hardly any other guests, we had the place to ourselves. It was totally deserted. Superb room. Large resort, you get dropped to your room in a little tuk tuk. Loads of space in the room for all your baggage. Very comfortable room, with a balcony. Three large swimming pools & the superb beach at the back, a short walk away. Over 3 km long, soft white sand, gentle lapping waves, clear water. This place is a real gem. Good breakfast, relaxing environment. The only down side is that even though the resort & all the rooms are set well back from from the main road, there is a Country & Western bar directly opposite this resort, which blasts out all night till about 3.30 am. Definately will keep the light sleepers awake. Other than that, this is a great resort & Koh Lanta is a superb place for a really enjoyable holiday.
Stayed 2 nights in Oct 2017

8/10 Good

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

poochimoochi, Vancouver, BC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location on Long Beach.
The Lanta Resort missed the mark for us this past December 2016. The resort grounds are needing some TLC and buildings need some attention too. Our room was clean, A/C worked well but we had a sewage smell coming from the bathroom, lots of mosquitoes in the room even though we kept the door closed at all times, and didn't have wifi most of the time unless you tried to connect in the middle of the night. The reception staff didn't speak very good English and didn't do much to try and fix the issues we brought to their attention. The breakfast was very good and food in general was quite good. The beach is very nice and pool facilities are adequate. Next time I would book another hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful paradise
The grounds are huge so uncrowded. 5 pools & beach front. Good breakfast and fantastic beachfront restaurant. Could do with a large golf cart to ferry guest around the grounds

6/10 Okay

Verified traveller

Liked: Cleanliness
pool was nice
breakfast was pretty standard, asked for a fan...nope (not sure if that was a language problem or they didnt want to help) staff had fans by them ...so very disappointed. lots of staff on there phones ...all the time. little work being down as this is there slow time with customers. really wasn't impressed with the place...not close to much. Pool was big a beautiful but could been cleaned more.

8/10 Good

Monica, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach good pools ans staff
The staff was amazing and very helpful! We were there during off season so we had the entire staff for us! The resort is very close to the town and has a travel agency right there so you can plan very easy the activities, plus is located very close to koh phi phi

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Rude staff and broken aircon
We stayed in the Superior Hotel. Don't do it. It's not worth the deal you would get. The pool's bottom tile was all broken and shards of ceramic were floating at the bottom. Huge safety hazard. The main pool in the bigger part of the hotel (the superior hotel is down the hill a bit) is nice but the loungers are dated and the wood is splintering. Our air-conditioning unit in the room was broken and making a loud grinding sound in the middle of the night so loud we couldn't sleep and asking to be switched to another room around 3:00 a.m. The hotel said it was fixed so we went back to our room on Night 2. Well, same thing happened around 2:00 a.m. and had to go to another room. Again, they said it was fixed but sure enough on Night 3 the same thing happened. We were so sleep deprived and exhausted we finally told the front desk to permanently move us to another room. Well, the front desk staff women was soo incredibly rude and was shouting at us to get our stuff out of the broken room immediately and that we can't have two rooms. I asked her if we could please go get breakfast first and then we would be happy to go pack up all of our stuff and she said "NO RIGHT NOW!" and I was so taken-aback with how rude she was. No compassion or understanding at all. She threatened to charge us for two rooms if we didn't get our stuff out of the original broken room and accused us of lying about the aircon still being broken. I've never encountered such horrible customer service.