2/10 Terrible
Krishna
30 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I would not come back. Food was awful.
The property has several open air onsens, which can be reserved by guests for 45 Mins sessions. We got the reservations of our choice easily enough and the onsens were very good.
I am writing an unbiased review and the preceding was the best part of the stay.
Now the negative ;
Toilet has a small sink but no accommodation for soap. What happened japanese cleanliness?
They lock the front doors overnight. Due to jet lag, I decided to go outside for a walk but the doors were locked. I would not know what happens in a fire.
I felt panicking, feeling like I am locked up in a jail. There's no one at the front desk. It was closed.
For a property which charges $750/ night, we expect high quality of service.
Staff were nice, except for discussions about food.
At checking, I chose a breakfast selection. After dinner, I requested to change next day's breakfast selection and they refused, even with 12 hour notice.
Dinner was awful. The worst food in recent memory. Even the street food in nichika market in Kyoto was much better. We enjoyed good food in Japan, until here. It's zero star! I was hungry all night because I didn't know where else to go. Seriously, food was just awful. The "kobe beef" was of cheap cuts. I couldn't eat it. Even basic soup was bad.
Next morning breakfast was equally bad.
Indoor onsen : I was excited that my room would have a flowing water indoor onsen. No window. Too humid to use. Useless
Krishna
Stayed 1 night in Sep 2024
