Kobe Portopia Hotel

4.5 star property
Luxury Kobe hotel in Chuo Ward with 9 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kobe Portopia Hotel

Indoor pool, seasonal outdoor pool
Exterior
Lobby
Main Building Superior Floor, Triple Room, Non-smoking
2 bars/lounges

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, comfortable rooms

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
10-1 6-chome, Minatojima Nakamachi Chuo-ku, Kobe, Hyogo-ken, 650-0046
  • Kobe Convention Center
    3 min walk
  • Kobe International Exhibition Hall
    13 min walk
  • Port of Kobe
    16 min walk
  • Kobe (UKB)
    5 min drive

Room options

Double Room, Non-Smoking (South Building, South Resort Floor)

Highlights

Balcony
Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

Run of the House (Twin or Double Bed based on Availability)

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • Sleeps 2
  • 1 Single Bed

Main Building 24F Premier Double Room, Non-Smoking

Highlights

Balcony
Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
  • 25.3 sq m
  • Sleeps 2
  • 1 Queen Bed

Main Building Executive Floor, Twin Room, Non-Smoking (Free Access to Gym, Indoor Pool) (Single Use)

Highlights

Air conditioning
Club Lounge
TV
Bathrobes
Hairdryer
Shower/bath combination
Toilet with electronic bidet
Private bathroom
  • 30 sq m
  • Sleeps 1
  • 2 Single Beds

Main Building 24F Premier Twin Room, Non-Smoking

Highlights

Balcony
Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
  • 29.6 sq m
  • Sleeps 2
  • 2 Large Single Beds

Main Building 24F Premier Triple Room, Non-Smoking

Highlights

Balcony
Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
  • 31.3 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

Main Building Mid Century Floor Twin Room, Non-Smoking (Single Use)

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 27 sq m
  • Sleeps 1
  • 2 Single Beds

Main Building Mid Century Floor Semi-Double Room, Non-Smoking

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 22 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

Semi Double Room, Non Smoking (Main Building)

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 22 sq m
  • Sleeps 2
  • 1 Large Single Bed

Twin Room, Non-Smoking (South Building, South Resort Floor, Single Use)

Highlights

Balcony
Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
  • 39 sq m
  • Sleeps 1
  • 2 Single Beds

Main Building Superior Floor, Triple Room, Non-smoking

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 31 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

Main Building Superior Floor, Double Room, Non-smoking

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

Main Building Superior Floor, Semi-Double Room, Non-smoking (1, 2 person)

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 22 sq m
  • Ocean view
  • Sleeps 2
  • 1 Large Single Bed

Main Building, Superior Floor Twin Room, Non-smoking

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Triple Room, Non-Smoking (Main Building, 7-15F)

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 31 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

Twin Room, Non Smoking (Main Building, 7-15F, Single Use)

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 27 sq m
  • Sleeps 1
  • 2 Single Beds

Main Building 24F Premier Semi-Double Room, Non-Smoking

Highlights

Balcony
Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
  • 22.4 sq m
  • Sleeps 2
  • 1 Double Bed

Main Building Executive Floor, Twin Room, Non-Smoking (Free Access to Gym, Indoor Pool)

Highlights

Air conditioning
Club Lounge
TV
Bathrobes
Hairdryer
Shower/bath combination
Toilet with electronic bidet
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Quadruple Room, Non-Smoking (South Building, South Resort Floor, Twin Room with 2 extra beds)

Highlights

Balcony
Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
  • 39 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Murphy Beds

Triple Room, Non-Smoking (South Building, South Resort Floor)

Highlights

Balcony
Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
  • 39 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

Standard Twin Room, Non-Smoking (Main Building, 7-15F)

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

Main Building Executive Floor, Double Room, Non-Smoking (Free Access to Gym, Indoor Pool)

Highlights

Air conditioning
Club Lounge
TV
Bathrobes
Hairdryer
Shower/bath combination
Toilet with electronic bidet
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

Main Building Mid Century Floor Twin Room, Non-Smoking

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Single Room, Non-Smoking (Main Building, 7-15F) 1 single bed

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 22 sq m
  • Sleeps 1
  • 1 Single Bed

Main Building Mid Century Floor Double Room, Non-Smoking

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

Twin Room, Non-Smoking (South Building, South Resort Floor)

Highlights

Balcony
Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
  • 39 sq m
  • Sleeps 4
  • 2 Single Beds

Main Building Mid Century Floor Triple Room, Non-Smoking

Highlights

Air conditioning
TV
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Hairdryer
Electric kettle
Free bottled water
  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

Main Building Standard Triple Room Non smoking

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

South Building Resort Quadruple Room Non smoking

  • Sleeps 4
  • 4 Single Beds

South Building Resort Japanese/Western-Style Room

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

Main Building Premier Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Building Japanese-Style Room

  • Sleeps 4
  • 4 Single Futons

Main Building Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Building Premier Queen Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

South Building Resort Double Room

  • Sleeps 2
  • 1 Queen Bed

Main Building Executive Club Semi Double Room

  • Sleeps 1
  • 1 Double Bed

Main Building Executive Club Twin Room

  • Sleeps 2
  • 2 Single Beds

South Building Resort Family Japanese/Western-Style Room

  • Sleeps 5
  • 3 Single Futons and 2 Single Beds

South Building Comfort Healing Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Building Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Building Mid Century Triple Room Non smoking

  • Sleeps 3
  • 3 Single Beds

Main Building Mid Century View Bath Deluxe Suite

  • Sleeps 2
  • 2 Single Beds

Main Building Superior Triple Room Non smoking

  • Sleeps 3
  • 3 Single Beds

Main Building Executive Club Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Main Building Superior Single Room

  • Sleeps 2
  • 1 Double Bed

Main Building Executive Corner Suite

  • Sleeps 2
  • 1 Queen Bed

Main Building Mid Century Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Building Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Main Building Standard Single Room Non Smoking

  • Sleeps 1
  • 1 Double Bed

Main Building Mid Century Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Building Mid Century Semi Double Room

  • Sleeps 2
  • 1 Double Bed

South Building Comfort Healing Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Building Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Building Executive Ambassador Suite

  • Sleeps 2
  • 2 Single Beds

South Building Comfort Natural Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Building Premier Suite

  • Sleeps 2
  • 2 Single Beds

South Building Resort Residential Suite

  • Sleeps 4
  • 4 Single Beds

Main Building Superior Semi Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

Main Building Premier Semi Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

South Building Resort Twin Room

  • Sleeps 2
  • 2 Single Beds

South Building Resort Triple Room

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Main Building Executive Club Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Building Executive Suite

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

South Building Resort Senior Suite

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Main Building Standard Small Double Room Non Smoking

  • Sleeps 2
  • 1 Double Bed

Main Building Mid Century Harborview Suite

  • Sleeps 2
  • 2 Single Beds

Similar properties

About the area

Kobe

A luxury stay in the heart of Kobe awaits you at Kobe Portopia Hotel. Within a 30-minute stroll, you'll find Port of Kobe and Kobe Animal Kingdom. Highlights at this hotel include 9 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at LUANA can include hot stone massages, Thai massages and body scrubs along with aromatherapy and Ayurvedic treatments. The steakhouse, Tajima, serves Japanese cuisine and is open for lunch and dinner. Enjoy the indoor swimming pool, gym, outdoor tennis court and sauna. 36 meeting rooms, conference space, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 10 AM. There's also valet parking, along with the convenience of free train pick-up service. .With a stay at this 4.5-property class Chuo Ward hotel, you'll be 4.3 km (2.7 mi) from Meriken Park and 4.7 km (2.9 mi) from Kobe Tower.

What's nearby

  • Kobe International Exhibition Hall - 13 min walk - 1.1 km
  • Port of Kobe - 16 min walk - 1.3 km
  • Kobe Animal Kingdom - 2 min drive - 1.9 km
  • Kobe Tower - 5 min drive - 4.9 km
  • Meriken Park - 6 min drive - 4.8 km

Getting around

  • Shiminhiroba Station - 2 min walk
  • Kobe Kasuganomichi Station - 5 min drive
  • Osaka (KIX-Kansai Intl.) - 71 min drive

Restaurants

  • ‪IKEA - ‬10 min walk
  • ‪スウェーデンビストロ - ‬11 min walk
  • ‪讃岐製麺所 - ‬12 min walk
  • ‪チャイニーズダイニング チリケン - ‬7 min walk
  • ‪ビッグボーイポートアイランド店 - ‬7 min walk

About this property

Kobe Portopia Hotel

Luxury Kobe hotel in Chuo Ward with 9 restaurants
Kobe Portopia Hotel offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and 36 meeting rooms. A seasonal outdoor pool, a health club, and a sauna are also featured at the luxury Kobe Portopia Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Parking is available for a fee.

  • 737 guestrooms or units
  • 31 levels
  • 9 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 0 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
Kobe Portopia Hotel offers 737 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. Televisions come with digital channels. Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries.

This Kobe hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, LUANA. Services include hot stone massages, Thai massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free train station pick-up shuttle from 8:30 AM to 9:30 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Parking on site (JPY 800 per night)
  • Valet parking on site (surcharge; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: JPY 3,036 to 3,542 for adults and JPY 1,012 to 1,897 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants
  • Snack bar/deli

Restaurants on site

  • Kobe Tamura
  • Shukei En
  • Sushiman
  • Tajima

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 36 meeting rooms
  • Business centre
  • Conference space

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hot stone massages
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 31 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 30-inch TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Children under 17 years old are not allowed in the sauna.
Guests booked in Breakfast Included rate plans receive breakfast for the number of adults ages 13 and older included in the reservation. Breakfast fees apply for guests ages 4-12. Breakfast is included for children up to age 3.
Access to the seasonal pool is available by reservation only. Guests must contact the property prior to arrival to reserve access.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 1265.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3036 to 3542 for adults and JPY 1012 to 1897 for children
  • Self-parking fee: JPY 800 per night
  • Late check-in fee
  • Crib (infant bed) fee: JPY 1265.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

We should mention

  • The seasonal pool will open on 12 July and close on 01 September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Hotel Portopia
Hotel Portopia Kobe
Kobe Portopia
Kobe Portopia Hotel
Portopia
Portopia Hotel
Portopia Hotel Kobe
Portopia Kobe
Portopia Kobe Hotel
Kobe Portopia Hotel Kobe
Kobe Portopia Hotel Hotel
Kobe Portopia Hotel Hotel Kobe

Frequently asked questions

What is the cancellation policy at Kobe Portopia Hotel?

Kobe Portopia Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Kobe Portopia Hotel?

Yep, Kobe Portopia Hotel has a self car park for JPY 800 per night.

Are there any beaches close to Kobe Portopia Hotel?

The closest beach to Kobe Portopia Hotel is Suma Beach (8 km).

Is there a spa on site at Kobe Portopia Hotel?

Yep, LUANA is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Thai massages.

Does Kobe Portopia Hotel have a pool?

Kobe Portopia Hotel has a seasonal outdoor pool and an indoor pool. The pool is open from July 12 to September 01.

What luxury perks are available at Kobe Portopia Hotel?

Kobe Portopia Hotel features a full-service spa, a health club and an indoor pool.

Is Kobe Portopia Hotel family-friendly?

You bet! With amenities such as babysitting services, a corner/local shop and laundry facilities, it's no surprise that Kobe Portopia Hotel is a hit with families.

Does Kobe Portopia Hotel serve breakfast?

Yep, buffet breakfast is on offer daily between 7:00 AM and 10 AM.

Is there a free airport shuttle available at Kobe Portopia Hotel?

No, Kobe Portopia Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Kobe Portopia Hotel?

Yep, you can grab a meal at Kobe Portopia Hotel's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Kobe Portopia Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kobe Portopia Hotel?

No, only service animals are allowed.

Kobe Portopia Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 662 out of 1034 reviews" "
Rating 8 - Good. 282 out of 1034 reviews" "
Rating 6 - Okay. 62 out of 1034 reviews" "
Rating 4 - Poor. 14 out of 1034 reviews" "
Rating 2 - Terrible. 14 out of 1034 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Danny

Liked: Property conditions & facilities
hotel staff advise that they do not offer spa/public bath, not as per Wotif description; what a disappointment after get there at 32 degree Celsius. Indoor swimming pool is also under maintenance and outdoor pool requires 3300yen for each person. Guess I am not lucky? Staff is helpful tho and price is quite affordable; Not much going around the hotel, not a busy area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dai

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is a very well established famous hotel in Kobe Japan. However, the location is very inconvenient.
Stayed 2 nights in Aug 2024

2/10 Terrible

MARIA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a huge disappointment for my family and I, although it looks modern, the rooms are old and the bathrooms are moldy, the hotel is located in an area that has a lot of manufacturers therefore there is a lot of contamination, the service was terrible and staff was rude, while I was there I noticed that there were not many American tourists, mostly Asian tourists, although the hotel claims they have plenty of restaurants they are are not for foreigners, only for Asians, but that is something I noticed in other cities in Japan as well, Japanese people are not very welcoming to tourists.
Stayed 3 nights in Aug 2024

6/10 Okay

Grecile

not really satisfied with our stay
Stayed 1 night in Aug 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Portopia Kobe
We loved the Portopia Hotel. It felt very resort- like, with great amenities. We actually chose it because of the outdoor pool, and even though we had to pay an additional fee to use the pool, it was worth it, as it was never crowded and was super clean and well staffed. We actually felt a fee kept numbers down which was good. We also loved the breakfast buffet - the best of our whole trip. And the view - 30th floor buffet, just beautiful. The staff were really friendly and helpful, from front desk to housekeeping. We particularly loved the housekeeping team who greeted us every day! And location, while away from down town, the free and regular shuttle was fantastic, quick and regular. We highly recommend this hotel and if we are in Kobe again will definitely stay here again. Thanks Portopia!
Stayed 2 nights in Jul 2024

8/10 Good

Wang Mau Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with harbourview
The hotel offered many restaurants. The quality was just acceptable. Breakfast needed to have more food selection. Room was clean with nice harbourview.
Stayed 1 night in Jul 2024

10/10 Excellent

JEONGRAE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Good breakfast buffet. Free shuttle to downtown. Great for family
Stayed 3 nights in Jul 2024

10/10 Excellent

Santanu

Room with a beautiful view. Very nice lobby and good restaurants. Courteous staff.
Stayed 5 nights in Jul 2024

10/10 Excellent

Justin

Stayed 3 nights in Jul 2024

6/10 Okay

Mikaela

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Our stay at portopia hotel was great, however we booked the hotel because it advertised that they have a gym, pool and laundry. Once we arrived, we were told all the amenities are an extra charge per day. Laundry was by item so if we were to do our laundry it would cost 100s of dollars. The restaurants in the hotel look really great, but are expensive and open late, close during the middle of the day, and close early at night. There are not really any other restaurants in the area.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nobuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet and the hotel upgraded my room at the check in. The customer service is excellent.
Stayed 6 nights in Jul 2024

10/10 Excellent

Masanobu

Stayed 1 night in Jul 2024

10/10 Excellent

Jasmine

Stayed 4 nights in Jul 2024

6/10 Okay

kai-sun

Travelled with family
Liked: Cleanliness
The pillows are so that it flattened so much that your touched the bed
Stayed 1 night in Jul 2024

10/10 Excellent

Nobuko

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and service
Stayed 1 night in Jul 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall - a hotel where all works, easy access to downtown or airport. Professionally run. Very convenient to access conference venues or the Kobe airport.
Stayed 4 nights in Jun 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice hotel, with very friendly staff. Speaks English well too. Room is clean and sufficient room for 2 persons to move around. Would be nice if the aricon is quieter and the pillow fluffier 😁
Stayed 2 nights in Jun 2024

8/10 Good

Richie, chiba

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Affordable dining options are limited on the island. You have to drive to Sannomiya to find more options. Room cleaning is mediocre and doesn’t always take out the trash or provide a water bottle.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far away from the city center but with good connection though subway and free shuttle bus every 30min. It is good if you want to relax and disconnect from the big and crowded Japanese cities. We loved Kobe for that reason. Lovely city
Stayed 2 nights in May 2024

8/10 Good

Michiko

Liked: Cleanliness, amenities
Very good place to stay. It is little bit far from city, but there is shuttle bus by every 20min.
Stayed 1 night in May 2024

10/10 Excellent

Carlos

The staff were incredibly helpful with the few questions I had. Friendly as well. Really enjoyed my stay here. The view was amazing and the overall atmosphere was very relaxing.
Stayed 1 night in May 2024

10/10 Excellent

SOONGUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle bus 3 times an hour. No convenient store or restaurant around. Exhibition center hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mika

Stayed 2 nights in Apr 2024

10/10 Excellent

wee ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities luxury hotel
Great facilities with free shuttle to city n luxurious hotel. Only setback is u hve to pay for all facilities.
Stayed 2 nights in Apr 2024