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Highland Resort Hotel & Spa

3.5 star property
Hotel with 3 restaurants, steps from Fuji-Q Highland
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Highland Resort Hotel & Spa

Bar (on property)
Interior entrance
[Grand Executive Floor] Junior Suite Room, Non Smoking
Massages
Japanese Style Room, Smoking, Mountain View

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Spa
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Air conditioning
  • Parking included
The price is AU$261
includes taxes & fees
10 Jan - 11 Jan 2025

Explore the area

Map
5-6-1 Shin-Nishihara, Fujiyoshida, Yamanashi-ken, 403-0017
  • Fujiyama Onsen
    3 min walk
  • Fuji-Q Highland
    3 min walk
  • La Ville de Gaspard Et Lisa
    6 min walk

Room options

View all photos for [Grand Executive Floor] Junior Suite Room, Non Smoking

[Grand Executive Floor] Junior Suite Room, Non Smoking | Mountain view

[Grand Executive Floor] Junior Suite Room, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Tempur-Pedic bed
Premium bedding
  • 60 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Family Suite, Non Smoking

Family Suite, Non Smoking

Family Suite, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Tempur-Pedic bed
Premium bedding
  • 54 sq m
  • Mountain view
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Casual Superior Twin with Mountain view

Casual Superior Twin with Mountain view

Casual Superior Twin with Mountain view

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Tempur-Pedic bed
Bathrobes
Hairdryer
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Casual Double with Mountain view

Casual Double with Mountain view

Casual Double with Mountain view

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Tempur-Pedic bed
Bathrobes
Hairdryer
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Grand Executive Floor] Single Room, Non Smoking

[Grand Executive Floor] Single Room, Non Smoking | Mountain view

[Grand Executive Floor] Single Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Tempur-Pedic bed
Bathrobes
  • 22 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Casual Standard Twin with Mountain view

Casual Standard Twin with Mountain view

Casual Standard Twin with Mountain view

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Tempur-Pedic bed
Bathrobes
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Grand Executive Floor] Deluxe Room, Non Smoking

[Grand Executive Floor] Deluxe Room, Non Smoking | Mountain view

[Grand Executive Floor] Deluxe Room, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

Run of House Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Tempur-Pedic bed
Bathrobes
Hairdryer
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Grand Executive Floor] Superior Room, Non Smoking

[Grand Executive Floor] Superior Room, Non Smoking

[Grand Executive Floor] Superior Room, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Non Smoking, Mountain View

Double Room, Non Smoking, Mountain View | Mountain view

Double Room, Non Smoking, Mountain View

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Tempur-Pedic bed
Bathrobes
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Grand Executive Floor] Double Room, Non Smoking

[Grand Executive Floor] Double Room, Non Smoking

[Grand Executive Floor] Double Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Tempur-Pedic bed
Bathrobes
  • 24 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking, Mountain View

Mountain view

Standard Twin Room, Non Smoking, Mountain View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Japanese Style Room, Smoking, Mountain View

Japanese Style Room, Smoking, Mountain View

Japanese Style Room, Smoking, Mountain View

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Tempur-Pedic bed
Bathrobes
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 6 Single Futons

View all photos for Superior Twin Room, Non Smoking, Mountain View

Mountain view

Superior Twin Room, Non Smoking, Mountain View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

Deluxe Twin Room, Non Smoking, Mountain View | Mountain view

Deluxe Twin Room, Non Smoking, Mountain View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room, Non Smoking, Park View

Double Room, Non Smoking, Park View | Park view

Double Room, Non Smoking, Park View

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Tempur-Pedic bed
Bathrobes
  • 22 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking, Park View

Twin Room, Non Smoking, Park View | Park view

Twin Room, Non Smoking, Park View

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Tempur-Pedic bed
Bathrobes
  • 242 sq m
  • Park view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Casual Single with Mountain view

Casual Single with Mountain view

Casual Single with Mountain view

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Tempur-Pedic bed
Bathrobes
Hairdryer
  • 22 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Casual Twin with Park view

Casual Twin with Park view

Casual Twin with Park view

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Tempur-Pedic bed
Bathrobes
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Casual Deluxe Twin with Mountain view

Casual Deluxe Twin with Mountain view

Casual Deluxe Twin with Mountain view

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Tempur-Pedic bed
Bathrobes
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Twin Room with Amusement Park View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Twin Room with Amusement Park View

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room With Amusement Park View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Double Room With Amusement Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Superior Twin Room With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Executive Floor Family Suite With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Family Suite With Fuji View

  • Sleeps 4
  • 4 Single Beds

View all photos for Grand Executive Floor Single Room with Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Single Room with Fuji View

  • Sleeps 1
  • 1 Single Bed

View all photos for Grand Executive Floor Queen Room with Amusement Park View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Queen Room with Amusement Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Executive Floor Deluxe Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Deluxe Twin Room With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Standard Twin Room With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Superior Twin With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Superior Twin With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Executive Floor Superior Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Superior Twin Room With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Twin Room With Amusement Park View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Twin Room With Amusement Park View

  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese-Style Room With Mountain View Non-smoking

Dining

Japanese-Style Room With Mountain View Non-smoking

  • Sleeps 6
  • 6 Single Futons

View all photos for Deluxe Twin Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Deluxe Twin Room With Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Single with Mountain view

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Single with Mountain view

  • Sleeps 1
  • 1 Single Bed

View all photos for Casual Deluxe Twin With Mountain View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Deluxe Twin With Mountain View

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room With Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Double Room With Fuji View

  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Executive Floor Junior Suite with Mt. Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Grand Executive Floor Junior Suite with Mt. Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Standard Twin Room with Fuji View

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Standard Twin Room with Fuji View

  • Sleeps 2
  • 2 Single Beds

View all photos for Casual Double with Mountain view

Tempur-Pedic beds, desk, laptop workspace, blackout curtains

Casual Double with Mountain view

  • Sleeps 2
  • 1 Double Bed

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About the area

Fujiyoshida

Highland Resort Hotel & Spa places you steps from Fuji-Q Highland and within a 15-minute stroll of Fuji-Hakone-Izu National Park. Highlights at this hotel include 3 restaurants, a full-service spa and free self-parking. .The restaurant, MACARONI CLUB, serves Italian cuisine and is open for lunch and dinner. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 9:30 AM. .Attractions within a 10-minute drive of this 3.5-property class Fujiyoshida hotel include Lake Kawaguchi and Kawaguchiko Stellar Theater.

What's nearby

  • Fujiyama Onsen - 3 min walk
  • Fuji-Q Highland - 3 min walk
  • Kawaguchiko Stellar Theater - 3 min drive
  • Mt. Fuji Panoramic Ropeway - 5 min drive
  • Lake Kawaguchi - 5 min drive

Getting around

  • Fujiyoshida Gekkoji Station - 4 min drive
  • Tokyo (HND-Haneda) - 115 min drive

Restaurants

  • ‪SNOWY VILLAGE 富士急ハイランド店 - ‬3 min walk
  • ‪富士急ハイランド フードスタジアム - ‬10 min walk
  • ‪FUJIYAMA - ‬9 min walk
  • ‪スターバックス - ‬1 min walk
  • ‪カフェ ブリオッシュ - ‬1 min walk

About this property

Highland Resort Hotel & Spa

Hotel with 3 restaurants, steps from Fuji-Q Highland
There are 3 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. Highland Resort Hotel & Spa offers its guests a full-service spa. Spa services, a vending machine, and multilingual staff are also featured at Highland Resort Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Fujiyoshida hotel.

  • 161 guestrooms or units
  • 3 dining venues
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
Highland Resort Hotel & Spa offers 161 air-conditioned accommodations with complimentary dressing gowns and complimentary slippers. Beds feature Tempur-Pedic mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Fujiyoshida hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones.

Guests can indulge in a pampering treatment at the hotel's full-service spa, ふじやま温泉. Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,000 for adults and JPY 2,100 for children
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of JPY 7,000; reservation required

Restaurants on site

  • FUJIYAMA TERRACE
  • FUMI NO SATO KOKOROGI
  • MACARONI CLUB

Things to do

  • Full-service spa
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Wedding services

Full-service spa

  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Tempur-Pedic mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Extra beds are available in select guestrooms, on request. The listed extra bed fee applies to bookings of 1-2 guests. Extra beds are available at no charge in select guestrooms for bookings of 3 guests.

Renovations and closures

The following facilities or services will be unavailable from January 8 2025 to January 22 2025 (dates subject to change):
  • Hot springs
  • Spa
  • Spa/Beauty services
The property will be renovating from 8 January 2025 to 29 January 2025 (completion date subject to change). The following areas are affected:
  • Hot springs
  • Spa
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 6000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 2100 for children
  • Rollaway bed fee: JPY 6000.0 per day
  • Hosted evening meal: JPY 7000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Highland Fujiyoshida-shi
Highland Resort Fujiyoshida-shi
Highland Resort Hotel Fujiyoshida
Highland Resort Hotel
Highland Fujiyoshida
Highland & Spa Fujiyoshida
Highland Resort Hotel & Spa Hotel
Highland Resort Hotel & Spa Fujiyoshida
Highland Resort Hotel & Spa Hotel Fujiyoshida

Frequently asked questions

What is the cancellation policy at Highland Resort Hotel & Spa?

Highland Resort Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Highland Resort Hotel & Spa?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Highland Resort Hotel & Spa on 10 Jan 2025 start from AU$260.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Highland Resort Hotel & Spa?

Yep, Highland Resort Hotel & Spa has a free self car park.

Is there a spa on site at Highland Resort Hotel & Spa?

Yep, ふじやま温泉 is available for guests. You'll enjoy services like massages. The Spa/Beauty services will be unavailable from January 8 2025 to January 22 2025 (dates subject to change).

Does Highland Resort Hotel & Spa serve breakfast?

Yeah, our guests adore the buffet brekkie here! Served daily from 7:00 AM to 9:30 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Highland Resort Hotel & Spa?

No, Highland Resort Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Highland Resort Hotel & Spa?

Yep, Highland Resort Hotel & Spa has 3 restaurants.

What time are check-in & check-out at Highland Resort Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Highland Resort Hotel & Spa?

No, only service animals are allowed.

Highland Resort Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 589 out of 876 reviews" "
Rating 8 - Good. 214 out of 876 reviews" "
Rating 6 - Okay. 48 out of 876 reviews" "
Rating 4 - Poor. 16 out of 876 reviews" "
Rating 2 - Terrible. 9 out of 876 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Sep 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and amenities were excellent. I would highly recommend this place to anyone hoping to experience the Mt Fuji area!
Stayed 3 nights in Sep 2024

10/10 Excellent

Hiuwah

Stayed 2 nights in Aug 2024

8/10 Good

Sunny

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful but the service was disappointing. The staff offered no help of my luggage when I was checking in during a stormy night. I had to carry all my luggage from my car to the counter and up to my room MYSELF. After that I had to go down and drive my car to the car park…Unbelievably such a beautiful hotel in Japan gave no help to a helpless solo traveller.
Stayed 1 night in Aug 2024

8/10 Good

May Chan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is next to a public onsen, an amusement park, Fujiyama Museum. All free admission when you show your room card Also Don Quixote is 3 minutes drive away. The view of Mt Fuji from our room was amazing, more so from the breakfast room. The breakfast buffet was incredible, with endless choices. Would love to stay here longer.
Stayed 1 night in Sep 2024

4/10 Poor

Manami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
受付が不親切すぎる。サービスの説明をしてくれなかったり、感じが物凄く悪い。その他は全て素晴らしいのに受付が残念
Stayed 4 nights in Aug 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is and room is very clean. We got a room on the “premium floor” without knowing. With that room, we got toiletries were by Bvlgari, boxes of chocolates, boxes of skincare, as well as a voucher for very delicious cream puffs and drinks from a pastry store close to the Fuji Q amusement park. We also had the opportunity to go to the rooftop for a view of Mt. Fuji. The room was extremely spacious. Buffet breakfast was included with a variety of foods.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel at Reasonable Price
Everything was great. But the pillows are hard. Would recommend.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star hotel with one star service
There was an inch of dust in room cabinet. The carpets and walls were dirty.When I told service counter, he apologized. Then he asked me if everything was ok...
Stayed 1 night in Aug 2024

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of Mt Fuji from our room, also whilst enjoying the beautiful breakfast buffet. The Onsen facilities was nice and relaxing, something new worth trying.
Stayed 1 night in Aug 2024

10/10 Excellent

Chiharu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing with many options to choose from (buffet style was great too)! The staff were very accomodating too and allowed us to go to the top floor with a great view of Mt Fuji. We highly recommend this facilty to anyone interested in staying near Mt Fuji with walking access to Fuji Q highlighland.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

ka chun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Tiantian

Stayed 1 night in Jul 2024

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort
The Highlands Resort and Spa is a wonderful hotel. Excellent service began the moment we walked into the hotel. The staff were friendly and helpful. The room was well appointed and comfortable. The restaurants were nice and the food was delicious. We had a view of Mt Fuji from our room and it did not disappoint.
Stayed 2 nights in Jul 2024

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort
The Highlands Resort and Spa is a wonderful hotel. Excellent service began the moment we walked into the hotel. The staff were friendly and helpful. The room was well appointed and comfortable. The restaurants were nice and the food was delicious. We had a view of Mt Fuji and it did not disappoint.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort
The Highlands Resort and Spa is a wonderful hotel. Excellent service began the moment we walked into the hotel. The staff were friendly and very helpful. They arranged car service for us multiple times during our stay. The restaurants were nice and the food was delicious. We had a view of Mt Fuji and it did not disappoint. I highly recommend this resort.
Stayed 2 nights in Jul 2024

10/10 Excellent

Avinash

Stayed 2 nights in Jul 2024

10/10 Excellent

Edgar

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Edgar

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was great! Thank you!
Stayed 2 nights in Jul 2024