Rixos Almaty Hotel: Deals & Reviews (Almaty, KAZ)

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Luxury Almaty hotel in Almaly District with a full-service spa

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Bar

Spa

Parking included

Air conditioning

Breakfast available

Explore the area

506/99 Seifullina Ave, Almaty, 050012

Almaty Opera House
13 min walk
St Nicholas Cathedral
14 min walk
Zenkov Cathedral
18 min walk
Almaty (ALA-Almaty Intl.)
32 min drive

Room options

Premium bedding, down duvets, minibar, in-room safe

Executive Suite

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

32 sq m
Park view
Sleeps 3
1 King Bed

Presidential Suite

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

32 sq m
Park view
Sleeps 6
3 King Beds

Deluxe Room, 1 King Bed, Park View

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

32 sq m
Park view
Sleeps 3
1 King Bed

Deluxe Room, 2 Single Beds, Park View

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

32 sq m
Park view
Sleeps 3
2 Single Beds

Premium Room, 1 King Bed, City View

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

32 sq m
City view
Sleeps 3
1 King Bed

Premium Room, 1 King Bed, Park View

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

32 sq m
Park view
Sleeps 3
1 King Bed

Duplex

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

32 sq m
Park view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, City View

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

32 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Single Beds, City View

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

32 sq m
City view
Sleeps 3
2 Single Beds

Similar properties

Pool

Spa

Kids pool

Parking included

for 1 night

includes taxes & fees

7 Dec - 8 Dec

About the area

Almaty

A luxury stay in the heart of Almaty awaits you at Rixos Almaty Hotel. Within just a 15-minute stroll, you'll find Almaty Opera House and Nedelka Park. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing day at Rixos Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Brasserie, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Turkish bath/hammam, sauna and kids' swimming pool. 1478 square feet (137 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. On weekday mornings buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .In proximity to this 5-property class Almaly District hotel you'll find Shymbulak Ski Resort.

What's nearby

Almaty Opera House - 13 min walk - 1.2 km
Zenkov Cathedral - 18 min walk - 1.5 km
MEGA Park - 2 min drive - 2.1 km
Republic Square - 3 min drive - 3.4 km
Almaty Central Stadium - 4 min drive - 3.2 km

Getting around

Almaty Station - 12 min drive
Almaly - 15 min walk
Almaty (ALA-Almaty Intl.) - 32 min drive

Restaurants

‪&Milk Coffee - ‬7 min walk
‪Ciao Pizza - ‬8 min walk
‪Navat Чайхана - ‬2 min walk
‪Giginova - ‬9 min walk
‪Напитки: The Bar - ‬7 min walk

About this property

Rixos Almaty Hotel

Luxury Almaty hotel in Almaly District with a full-service spa

Rixos Almaty Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 9 meeting rooms, and limo/town car service. Event space at this hotel measures 1478 square feet (137 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury Rixos Almaty Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Almaty hotel.

1 building

237 guestrooms or units

10 levels

1478 sq ft of conference space

137 sq. m of conference space

Built in 2009

Deli

Conference centre

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Bellhop

Lift

Smoking in designated areas

Bar or lounge

Dining venue

Rixos Almaty Hotel offers 237 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 43-inch Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Rixos Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

English, Russian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge)
Train station pick-up shuttle (surcharge)
Limo/town car service
Free self parking on site
Extended parking on site
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; KZT 8,000 for adults and KZT 8,000 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Brasserie

Family friendly

Children's pool
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Business services

9 meeting rooms
Business centre
Computer station
Conference centre (1,478 square foot of space)

Outdoors

Garden
Terrace

Full-service spa

6 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Sauna
Spa open daily
Spa tub
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel

1 building
10 floors
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2009
Designated smoking areas (fines apply)
No plastic coffee stirrers
No plastic drinking straws

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Heated bathroom floor
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

43-inch smart TV with satellite channels

Food and drink

24-hour room service
Electric kettle
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Heated floor
Heating
Iron/ironing board on request
Laptop workspace
Phone
Safe
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Rixos Almaty Hotel

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for KZT 7000 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately KZT 8000 for adults and from KZT 8000 for children
Airport shuttle fee: KZT 14000 per vehicle (one-way, maximum occupancy 3)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: KZT 7000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a security system

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Almaty hotel Rixos

Almaty Rixos

Almaty Rixos hotel

hotel Rixos Almaty

Rixos Almaty

Rixos Almaty hotel

Rixos hotel Almaty

Rixos Almaty Hotel Almaty

Rixos Almaty Hotel Hotel

Rixos Almaty Hotel Almaty

Rixos Almaty Hotel Hotel Almaty

Frequently asked questions

What is the cancellation policy at Rixos Almaty Hotel?

Rixos Almaty Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rixos Almaty Hotel?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Rixos Almaty Hotel on 7 Dec 2024 start from AU$512.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rixos Almaty Hotel?

Yep, Rixos Almaty Hotel has a free self car park.

Is there a spa on site at Rixos Almaty Hotel?

Yep, Rixos Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Rixos Almaty Hotel have a pool?

Rixos Almaty Hotel has an indoor pool and a kids' pool.

What luxury perks are available at Rixos Almaty Hotel?

Rixos Almaty Hotel features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Rixos Almaty Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Rixos Almaty Hotel.

Is Rixos Almaty Hotel family-friendly?

You bet! With amenities such as a children's pool, laundry facilities and a deli, it's no surprise that Rixos Almaty Hotel is a hit with families.

Are there hot tubs in the rooms at Rixos Almaty Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Rixos Almaty Hotel serve breakfast?

Yeah, buffet breakfast is offered weekdays between 6:30 AM and 10:30 AM and weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Rixos Almaty Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Rixos Almaty Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Rixos Almaty Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Rixos Almaty Hotel?

No, pets and service animals are not allowed.

Rixos Almaty Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Terrible

Gonchigsumlaa

3 Aug 2024

Stayed 5 nights in Jul 2024

10/10 Excellent

Oksana

18 June 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Archishmat, Seattle

9 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary.

Stayed 4 nights in May 2024

10/10 Excellent

Maurice, Tarpon Springs

21 May 2024

Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with family

23 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very attentive and professional. The condition of the property and rooms was excellent. We also really enjoyed the quality and selection of the breakfast. I would stay here again.

Stayed 4 nights in Feb 2024

10/10 Excellent

Vincenzo

Business traveller

28 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a very convenient location, will definitely stay there again

Stayed 2 nights in Sep 2023

2/10 Terrible

Harry

Business traveller

27 Sept 2023

Disliked: Cleanliness, room comfort

Severe food poisoning from breakfast

I got severe food poisoning from breakfast. The food was Luke warm rather than hot (chicken, sausages etc) I suggest that the hotel focuses on ensuring the food temperatures are correct as I was severely ill from this

Stayed 3 nights in Sep 2023

10/10 Excellent

Anthony

16 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed here twice, bookending a week-long hiking trip in SE Kazakhstan. A new, fully appointed hotel-a little further from the city center than the big Soviet-era hotels, but still within easy walking distance from most major city attractions. Hotel was very accommodating for me around very early arrival and very late departure times.

Stayed 2 nights in Sep 2023

6/10 Okay

RITCHIE, Daly City

28 Aug 2023

Disliked: Cleanliness

This hotel is 5 stars in name only. The hard product and service are 3 stars at best. While the lobby is opulent, the standard rooms are dated and in dire need of a remodel. The room assigned to me had stained carpets. The mattress was too firm, and the top bed sheet had small holes on it. Upon arrival at 4:00AM, no one from the bell desk staff offered to assist me with my luggage even though there were several of them just milling around by the entrance. If you order room service, you had to pay for your items at the time of delivery (no room charge!). On a positive note, my orders were delivered to me exactly within 30 minutes as promised. The friendliness and professionalism of the staff were inconsistent. Some were outstanding and others did not want to be bothered.

Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveller

5 July 2023

Disliked: Cleanliness, property conditions & facilities

Check in only at 2.00 pm Long waiting time Rooms old. Need refreshment

Stayed 1 night in Jul 2023

10/10 Excellent

Alper

27 June 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2023

8/10 Good

Nataliya, Moscow

Travelled with family and small children

13 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Rooms require renovation but overall it’s a good option in a comfortable location

Stayed 5 nights in Feb 2023

10/10 Excellent

Bashir

Business traveller, Travelled with partner

18 Jan 2023

Liked: Staff & service, property conditions & facilities

Good

10/10 Excellent

Neelesh, Coquitlam

4 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Located within walking distance (20 min) or a short taxi ride from The Baluan Sholak Palace of Culture and Sport. Excellent breakfast buffet every morning. Thanks to the staff at reception for helping book a last minute taxi to the airport early in the morning which arrived in no time. Recommend using their pick up service too. Best to have them give passengers arriving 30 extra minutes to deal with luggage, immigration.

6/10 Okay

Gilad, Mazkeret batya

28 Dec 2022

10/10 Excellent

Patrick

24 Dec 2022

Stayed 1 night in Dec 2022

2/10 Terrible

Lance

18 Dec 2022

Liked: Cleanliness, room comfort

Disliked: Staff & service

Terrible Stay

I’ve stayed many times at the Rixos and this was by far the worst stay. I’ll start with the positive which was the Spa. The negatives 5 emails and 2 phone calls to arrange airport pickup. Arrived at 18.00 to be told the room was not ready. Ordered room service. After 90 minutes it didn’t arrive so I cancelled. No towels left after housekeeping. Had to go and find the housekeeping staff to get staff. Requested hotel car to the airport only to be told they had none available and offered no alternative. For a 5 star hotel this is completely unacceptable.

Stayed 5 nights in Dec 2022

6/10 Okay

Verified traveller

Business traveller

16 Dec 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Unaccommodating

I arrived very early, due to early flights. They weren't at all accommodating. I tried to explain that I spent 30+ hours in airplanes and airports, and needed rest very badly. They said they had room available but couldn't let me check in until the official check in time. I get it when they are fully booked, but that wasn't the case. If you're in the hospitality business, it's often appreciated by customers when the hotel is more welcoming and accommodating, especially a highly-rated hotel. I spent 5 hours in the lobby, waiting. Unacceptable!! I travel a lot, and in most cases when my flights arrive early, hotels don't make me wait and feed me their "policy" excuse. They just accommodate. I didn't get a warm welcome at Rixos.

Stayed 6 nights in Dec 2022

10/10 Excellent

Andrew

16 Nov 2022

Stayed 5 nights in Nov 2022

8/10 Good

richard, zion

Travelled with partner

21 Oct 2022

Liked: Cleanliness, amenities, property conditions & facilities

Very clean, very secure. The pool area was really nice. There was an annoying computer Ordered room service several times and it was also really good. Taxis in and out of the property was very easy.

Stayed 13 nights in Oct 2022

6/10 Okay

Diyar

14 Aug 2022

Stayed 4 nights in Aug 2022

8/10 Good

Rhys

28 June 2022

Stayed 3 nights in Jun 2022

10/10 Excellent

Asel

3 June 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in May 2022

8/10 Good

ZHANAT

23 May 2022

Liked: Cleanliness, amenities, property conditions & facilities

Very nice hotel. Very clean and nice inside. Didn't like the staff at the reception at check-in.

Stayed 2 nights in May 2022

6/10 Okay

Arman

16 Apr 2022

Liked: Cleanliness, amenities

The property was alright, lobby was fantastic, coffee and water are extremely expensive. Cigar lounge was nice. Breakfast was not good example: watery scrambled eggs.

Stayed 3 nights in Apr 2022

Rixos Almaty Hotel

Photo gallery for Rixos Almaty Hotel

Reviews

Excellent

Popular amenities

Explore the area

Room options

View all photos for Executive Suite

Executive Suite

Highlights

View all photos for Presidential Suite

Presidential Suite

Highlights

View all photos for Deluxe Room, 1 King Bed, Park View

Deluxe Room, 1 King Bed, Park View

Highlights

View all photos for Deluxe Room, 2 Single Beds, Park View

Deluxe Room, 2 Single Beds, Park View

Highlights

View all photos for Premium Room, 1 King Bed, City View

Premium Room, 1 King Bed, City View

Highlights

View all photos for Premium Room, 1 King Bed, Park View

Premium Room, 1 King Bed, Park View

Highlights

View all photos for Duplex

Duplex

Highlights

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Highlights

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

Highlights

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About the area

Almaty

What's nearby

Getting around

Restaurants

About this property

Rixos Almaty Hotel

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Rixos Almaty Hotel Reviews

Reviews