4/10 Poor
Mark
14 Aug 2023
Disliked: Cleanliness, amenities, property conditions & facilities
I'll start by saying that I'm not a comfortable complainer. I also don't like to leave generally negative reviews, but I can only speak as I find.
I've spent a month touring Europe alone on my motorbike so I've spent a lot of time (and money) on various styles of hotels with varying price brackets.
First the positives - front of house staff were friendly and the view was main selling point.
The negatives -
- My room was not clean, especially the bathroom. Sink and toilet stained and the bin not emptied from previous occupant who had left a big clump of trimmed pubic(?) hair.
- No air conditioning doesn't really bother me, as long as I can leave a window or door open to get some fresh air. I had my door open for an hour in the evening and the room became infested with many different types of bugs... I mean literally crawling everywhere.
- The food was poor, steak overcooked, breakfast options not great compared to every other hotel I stayed at during a month of travelling and 15 different hotels. I also felt quite ill the next day and think it was the food that caused that.
- Price. Given this hotel is double the cost of other hotels I've stayed at nearby in Vianden where I have stopped many times during previous trips, I'd expected standards above those places, not lower.
I did flag the cleanliness issue to the manager at check out, which I don't normally do. He took the point but said nothing he could do & I should have said earlier. Really, could have been much better!
Mark
Stayed 1 night in Aug 2023
