See all properties
Save

The Pacific Sutera Hotel

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, pool loungers
Lobby lounge
Dining
Exterior
Lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • On private beach
  • Parking included
  • Spa
The current price is AU$130
includes taxes & fees
24 Apr - 25 Apr

Explore the area

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
  • Sutera Harbour
    ‪5 min walk‬
  • Imago Shopping Mall
    ‪17 min walk‬
  • Centre Point
    ‪5 min drive‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room (Malaysian Residents)

Memory-foam beds, minibar, in-room safe, desk

Deluxe Room (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Private bathroom
Deep-soaking bath
Rainfall showerhead
Bathrobes
Separate bath and shower
  • Golf view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Junior Suite

View from room

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Rainfall showerhead
2 bathrooms
  • Golf view
  • 75 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Sea View

Deluxe Sea View

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Memory foam bed
Private bathroom
Deep-soaking bath
Rainfall showerhead
Bathrobes
Separate bath and shower
  • Sleeps 3
  • 2 Single Beds

View all photos for Pacific Executive Suite

Pacific Executive Suite

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Rainfall showerhead
2 bathrooms
  • Sea view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Sea View (Malaysian Residents)

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Private bathroom
Deep-soaking bath
Rainfall showerhead
Bathrobes
Separate bath and shower
  • Sea view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Memory-foam beds, minibar, in-room safe, desk

Deluxe King

Highlights

Air conditioning
LCD TV
Memory foam bed
Private bathroom
Deep-soaking bath
Rainfall showerhead
Bathrobes
Separate bath and shower
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin

Premium Twin

Premium Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Private bathroom
Deep-soaking bath
Rainfall showerhead
Bathrobes
Separate bath and shower
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium King

Memory-foam beds, minibar, in-room safe, desk

Premium King

Highlights

Balcony
Air conditioning
LCD TV
Memory foam bed
Private bathroom
Deep-soaking bath
Rainfall showerhead
Bathrobes
  • Golf view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin

Premium Sea View Twin

Premium Sea View Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Private bathroom
Deep-soaking bath
Rainfall showerhead
Bathrobes
Separate bath and shower
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin

Memory-foam beds, minibar, in-room safe, desk

Deluxe Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Designer toiletries
Deep-soaking bath
Bathrobes
Hairdryer
Bidet
  • 32.61 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Rainfall showerhead
2 bathrooms
Bathrobes
Bidet
  • Golf view
  • 67 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Private bathroom
Deep-soaking bath
Rainfall showerhead
Bathrobes
Separate bath and shower
  • Sea view
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

Deluxe Sea View King

Deluxe Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Private bathroom
Deep-soaking bath
Rainfall showerhead
Bathrobes
Separate bath and shower
  • Sea view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium King Room

Memory-foam beds, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View Twin Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Living area

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View King Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Memory-foam beds, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 2 Single Beds and 1 King Bed

View all photos for Premium Twin Room

Memory-foam beds, minibar, in-room safe, desk

Premium Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Interior

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Memory-foam beds, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin Room

Memory-foam beds, minibar, in-room safe, desk

Premium Sea View Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Sea View King Room

Memory-foam beds, minibar, in-room safe, desk

Premium Sea View King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Living area

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

Memory-foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

Memory-foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

Memory-foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

Memory-foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

Memory-foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

Memory-foam beds, minibar, in-room safe, desk

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

  • Sleeps 2
  • 1 King Bed

About the area

Kota Kinabalu

You'll be connected to the convention centre at The Pacific Sutera Hotel, and within a 20-minute stroll of Sutera Harbour and Sabah State Mosque. Highlights at this luxury resort include 3 outdoor swimming pools, a full-service spa and a golf course. .A day of pampering at Body Senses By Mandara can include massages, aromatherapy and mani/pedis along with access to the sauna and hot tub. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the private beach where you'll find umbrellas, and enjoy the 3 outdoor tennis courts and 3 indoor tennis courts. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include a marina, free Wi-Fi in public areas and a gym. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .With a stay at this 5-property class Downtown Kota Kinabalu resort, you'll be 1.5 km (0.9 mi) from Imago Shopping Mall and 2.5 km (1.6 mi) from Anjung Samudera.
View more Resorts in Kota KinabaluOpens in a new window

What's nearby

  • Sutera Harbour - 5 min walk - 0.4 km
  • Imago Shopping Mall - 17 min walk - 1.5 km
  • Gaya Street Sunday Market - 4 min drive - 3.6 km
  • Jesselton Point Ferry Terminal - 5 min drive - 4.0 km
  • Centre Point - 5 min drive - 3.1 km

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restaurant Sembulan Pasar - ‬16 min walk
  • ‪D' Lengkuas - ‬16 min walk

About this property

The Pacific Sutera Hotel

Luxury resort on the beach, with 3 outdoor pools
Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kota Kinabalu resort.

  • 1 building
  • 500 guestrooms or units
  • 12 levels
  • Conference rooms
  • Built in 1999
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
The Pacific Sutera Hotel offers 500 accommodations with minibars and a safe. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Similar properties

Outdoor pool, pool loungers

The Magellan Sutera Resort

  • On private beach
  • Pool
  • Hot tub
  • Spa
4.2 out of 5, Very good, 1,000 reviews
The price is AU$221
includes taxes & fees
26 Apr - 27 Apr
The Magellan Sutera Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Grab bar near toilet
  • Lift
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 80 for adults and from MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

What is the cancellation policy at The Pacific Sutera Hotel?

The Pacific Sutera Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pacific Sutera Hotel?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on 24 Apr 2025 start from AU$129.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pacific Sutera Hotel?

Yep, The Pacific Sutera Hotel has a free self car park.

Are there any beaches close to The Pacific Sutera Hotel?

The closest beach to The Pacific Sutera Hotel is Pantai Pulau Mamutik (4.8 km).

Is there a spa on site at The Pacific Sutera Hotel?

Yep, Body Senses By Mandara is available for guests. It has a hot tub and a sauna. You'll enjoy services like facials.

Does The Pacific Sutera Hotel have a pool?

The Pacific Sutera Hotel has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does The Pacific Sutera Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Pacific Sutera Hotel?

The Pacific Sutera Hotel features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, memory foam beds and 24-hour room service.

What makes The Pacific Sutera Hotel a romantic place to stay?

A hot tub and a private beach, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at The Pacific Sutera Hotel.

Is The Pacific Sutera Hotel family-friendly?

You bet! With amenities such as a children's club, a children's pool and supervised childcare, it's no surprise that The Pacific Sutera Hotel is a hit with families.

Are there hot tubs in the rooms at The Pacific Sutera Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does The Pacific Sutera Hotel serve breakfast?

Yep, buffet brekkie is on offer daily from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Pacific Sutera Hotel?

No, The Pacific Sutera Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Pacific Sutera Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pacific Sutera Hotel?

No, pets and service animals are not allowed.

Is there a golf course on site at The Pacific Sutera Hotel?

Yep, The Pacific Sutera Hotel has a 27-hole golf course. A golf driving range and golf lessons are also available.

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 443 out of 1000 reviews
Rating 8 - Good. 357 out of 1000 reviews
Rating 6 - Okay. 119 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ackeem

Stayed 2 nights in Jan 2025

6/10 Okay

TIMOTHY, CIVIC SQUARE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

mingyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeevaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff assistance
Stayed 2 nights in Dec 2024

10/10 Excellent

yun kyoung

Stayed 2 nights in Nov 2024

10/10 Excellent

Setha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for showing your hospitality/
Stayed 3 nights in Oct 2024

10/10 Excellent

Soi Lin, Burnaby

Liked: Cleanliness, staff & service
Stayed 17 nights in Sep 2024

8/10 Good

Hui hui

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

hau woon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional reception service.
Stayed 2 nights in Aug 2024

8/10 Good

byunghyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로는 매우 만족했습니다 다만 두 가지 정도 불만을 표하고 싶습니다 하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것 그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다 작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
Stayed 7 nights in Aug 2024

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great resort!
Stayed 5 nights in Jun 2024

8/10 Good

Kwai Peng Winnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All acceptable except for the TV programme is very limited
Stayed 4 nights in Jul 2024

10/10 Excellent

Yen Ping

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024

6/10 Okay

KYUNGMOO

Stayed 3 nights in Jul 2024

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024

8/10 Good

Karen Kwai Har

Stayed 2 nights in Jun 2024

8/10 Good

kenny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with family

Kids friendly hotel

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
Stayed 4 nights in Jun 2024

10/10 Excellent

Enn Lun

Stayed 3 nights in Jun 2024

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Stayed 1 night in May 2024

8/10 Good

Lorelay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
Stayed 1 night in May 2024

2/10 Terrible

Hae soon

Stayed 3 nights in Apr 2024