4/10 Poor
Natt, Jersey
Travelled with family, Travelled with partner
15 Jan 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
1. Sunbed waiting over an hour the restriction was no reserved no one on the bed for more then 30 mins items will get removed waited over an hour was no luck from the staff
2. Food poisoning 36 hours of hell! Ruined our night and day. Complained to staff next day in the morning. On the day of incident we only had food from the hotel. Have to chases staff for a follow at the end of the evening again no luck from the follow up got phone call back to the room and had to wait for another day for one follow up. This is not what I’m expecting from 4 an half star hotel. We have stayed in Thailand for over 2 weeks now and haven’t got food poisoning from anywhere this was the first from the hotel food. From then we stick to eat the food outside the hotel
3. Sour Chef came down and speak to us next day finally! (Guessing head chef didn’t want to admit to his wrong) 10 am! And basically admitted to us that the curry was cooked and put in the freezer. All the food that’s in the freezer have been out for at least 2 hours before cooking and put in the microwave and then oven. However one thing that doesn’t make sense how would he know how many people gonna be ordering Indian curry that night or he might roughly guessed but to us we maybe bad luck and the food we received was come straight out from the freezer or the food was already defrosted and didn’t
Natt
Stayed 8 nights in Jan 2025
