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Crystal Suites Chez Helena

3.5 star property
Aparthotel connected to the convention centre in Kraków City Centre

Photo gallery for Crystal Suites Chez Helena

Deluxe Room, Courtyard View
26-inch LCD TV with satellite channels, TV, iPod dock
Deluxe Room, Patio | Terrace/patio
Family Penthouse, Kitchenette | Private kitchenette
Front of property

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Washer
  • Breakfast available
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
ul. Szeroka 14, Kraków, Lesser Poland, 31-053
  • Jewish Cemetery
    ‪2 min walk‬
  • Royal Road
    ‪10 min walk‬
  • Main Market Square
    ‪16 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪27 min drive‬

Room options

View all photos for Family Penthouse, Kitchenette

Family Penthouse, Kitchenette | Private kitchenette

Family Penthouse, Kitchenette

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • 58 sq m
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Patio

Deluxe Room, Patio

Deluxe Room, Patio

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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About the area

Kraków

Crystal Suites Chez Helena puts you in the heart of Kraków, connected to the convention centre and within a 20-minute stroll of popular places like Royal Road and Main Market Square. Highlights at this aparthotel include in-room kitchenettes, washing machines and free WiFi. .Each apartment is individually decorated and features an LCD TV with satellite channels, along with an iPod dock, a coffee/tea maker and free bottled water. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include a pillowtop bed, a rainfall showerhead and free toiletries. A living room, in-room massages and a safe are also available. Housekeeping is available on request. .This business-friendly aparthotel offers free WiFi in public areas, express check-out and tour/ticket assistance. Plus you'll find multilingual staff and a front desk safe. Buffet breakfast is available daily between 8:00 AM and noon. There's also the convenience of an airport shuttle. .Within a 20-minute walk of this 3.5-property class Kraków City Centre aparthotel, attractions include Wawel Castle and Oskar Schindler Factory.
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What's nearby

  • Royal Road - 10 min walk
  • Main Market Square - 16 min walk
  • St. Mary's Basilica - 17 min walk
  • Wawel Castle - 17 min walk
  • Oskar Schindler Factory - 17 min walk

Getting around

  • Turowicza Station - 6 min drive
  • Kurdwanów P+R Station - 7 min drive
  • Kraków (KRK-John Paul II - Balice) - 27 min drive

Restaurants

  • ‪Hamsa - ‬1 min walk
  • ‪Gruba Buła - ‬3 min walk
  • ‪Moo Moo Steak & Wine - ‬2 min walk
  • ‪Bagelmama - ‬2 min walk
  • ‪Ulica Krokodyli. Pub, kawiarnia - ‬1 min walk

About this property

Crystal Suites Chez Helena

Aparthotel connected to the convention centre in Kraków City Centre
Crystal Suites Chez Helena offers its guests multilingual staff, tour/ticket assistance, and express check-out. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee.

This 3.5-star Kraków aparthotel is smoke free.

  • 1 building
  • 5 guestrooms or units
  • 3 levels
  • Breakfast available (surcharge)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • No smoking on site
Crystal Suites Chez Helena offers 5 air-conditioned accommodations with iPod docking stations and a safe. This individually decorated and furnished accommodation includes desks and dining tables. Beds feature pillowtop mattresses. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 26-inch LCD televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on request and in-room massages can be requested.

Languages

English, Polish

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Car not required

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Hob
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

Dining

  • Daily buffet breakfast available 8:00 AM to noon for a fee: PLN 40 for adults and PLN 40 for children
  • Dining table

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room

Entertainment

  • 26-inch LCD TV with satellite channels
  • CD player
  • IPod dock

Laundry

  • Laundry detergent
  • Washing machine

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Hardwood flooring in room
  • Step to reach entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Free bottled water
  • Guidebooks
  • Housekeeping (on request)
  • Iron/ironing board
  • Local maps
  • Multilingual staff
  • Restaurant dining guides
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • Connected to a convention centre
  • Connected to a rail/subway station
  • Connected to a shopping centre
  • In a historical district
  • In an entertainment district
  • In the city centre
  • Near an outlet shopping centre
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 3 floors
  • 5 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in time starts at 1:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 40 for adults and from PLN 40 for children
  • Airport shuttle fee: PLN 129 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: PLN 129 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. The property is professionally cleaned.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Crystal Suites Chez Helena
Crystal Suites Chez Helena Apartment
Crystal Suites Chez Helena Apartment Krakow
Crystal Suites Chez Helena Krakow
Crystal Suites Chez Helena Kr
Crystal Suites Chez Helena Kraków
Crystal Suites Chez Helena Aparthotel
Crystal Suites Chez Helena Aparthotel Kraków

Frequently asked questions

What is the cancellation policy at Crystal Suites Chez Helena?

Crystal Suites Chez Helena offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is Crystal Suites Chez Helena family-friendly?

You bet! With amenities such as highchairs and free infant beds in the guestrooms, it's no surprise that Crystal Suites Chez Helena is a hit with families.

Does Crystal Suites Chez Helena serve breakfast?

Yep, buffet brekkie is offered daily from 8:00 AM to noon.

Is there a free airport shuttle available at Crystal Suites Chez Helena?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at Crystal Suites Chez Helena?

Check-in begins at 1:00 PM. Check-out time is 11 AM.

Are pets allowed at Crystal Suites Chez Helena?

No, pets are not allowed.

Crystal Suites Chez Helena Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 34 out of 38 reviews
Rating 8 - Good. 2 out of 38 reviews
Rating 6 - Okay. 2 out of 38 reviews
Rating 4 - Poor. 0 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Crystal Suites Chez Helena Is a very unique lodging opportunity. It was a portion of the home of Helena Rubenstein (famous for cosmetics products) and a unique peek into where she lived in her youth. The unit was modernized with a new bathroom and kitchenette, in a nice neighborhood within walking distance to the old city and with casual restaurants and live acoustic music very nearby. Anna, the manager was great at welcoming us and arranging transportation to the airport after our short stay. I would definitely stay there again if the opportunity becomes available.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location. Owner extremely helpful. Had a wonderful stay. Definitely recommend.
Stayed 7 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we arrived much later then expected, Christopher was very attentive, helpful and communicative.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay!
An amazing . Could not fault anything about this place. The staff were extremely helpful; even showing me to my room and carrying my bag (I was on my own and my bag was super heavy, coupled with no elevator!). I forget the name of the gentleman who showed me around but he was superb. Location is excellent and the apartment had everything you need - decent bed, great shower and facilities. The extra touches such as coffee and tea, just went above and beyond anywhere I have stayed before. I will definitely be recommending this place to everyone and for the price, it was a bargain. Thank you for a great stay. KR, Miss L Whittingham.
Stayed 5 nights in Oct 2019

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Amazing hotel, really friendly and helpful staff, decor is fab, located in Jewish quarter, our room overlooked the main road and just above the restaurants, at night we could hear the live band playing to 10 but it was great to hear the traditional music added to the ambience of the hotel, we will be back
Stayed 2 nights in Oct 2019

10/10 Excellent

Joette

Stayed 5 nights in Oct 2019

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow stay
Great place to stay right in the heart of the old jewish quarter, apartments are lovely, clean and well equipped stayed in the courtyard apartment. The staff were friendly and helpful would definitely stay here again.
Stayed 4 nights in Sep 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 4 nights in Sep 2019

10/10 Excellent

Kel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property in a central location. Courtyard facing room was extremely quiet. Note that there are two crystal suites on opposite sides of the town, I found out the hard way unfortunately.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in heart of Jewish quarter, rooms were clean, quiet and well maintained.
Stayed 4 nights in Aug 2019

10/10 Excellent

Stephen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, smooth, there is a great location for this house and a great history there. Breakfast in a restaurant a couple doors down. Descriptions not clear enough online. It all worked out great!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartments are located in a lively square filled with restaurants, bars, book shops and an old Synagogue, now a museum. It is about a 20 minute walk from the main square and also very convenient for walking to attractions in the Jewish area of the city eg, the Oscar Schindler factory and the Ghetto. The square always has several Electric Kart Tour vendors, if required, though we preferred to walk. Despite the liveliness of the surroundings we were never affected by noise in our room. We had the ground floor Patio Apartment which was very nicely decorated and well equipped with a kitchenette, very nice bathroom (with a hot shower) and a roomy bedroom. Access to the patio was via the bedroom and proved a nice place for a nightcap.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of the Jewish quarter
Great location & helpful staff
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , spacious clean warm apartment, helpful staff Loved the area lots of nice restaurants and quirky bars
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticked All Our Boxes
This apartment (no. 5) ticked all our boxes. Located in the Kazimierz, the apartment offers a good choice of restaurants outside the front door, and is a short walk to a tram stop, taxis and mini-market. It is comfortably and smartly furnished with full kitchen, with dish washer, sofa, dining table and chairs, in one room and a separate bedroom with generous cupboard space and a small desk. My only reservation was that the bedroom is small and not much space between bed and walls. OK for us but may be a problem for larger people. The bathroom, with walk-in shower was functional and modern. Plenty of shelf space. It has a washing machine. There is no elevator. Staircase is wide and staff helped with luggage. Wifi was secure and strong. Air conditioning worked well for which we were most grateful as temperatures were high. Reception is normally from 9am to 9pm but staff wait for late or delayed checkins. The reception and cleaning staff were welcoming and helpful in making phone calls and booking taxis. The units are serviced weekly, daily service costs extra but towels were changed every second day at no charge. Breakfast can be taken at extra charge at the nearby Rubenstein hotel. We didn't do this preferring to breakfast in our room with supplies from the minimart. For us, Crystal suites was ideal and I highly recommend.
Stayed 4 nights in Aug 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect nights
Decided to try apartment instead of hotel. Loved this place as there was lots of space and great location. Perfect option to pricier hotel stay

10/10 Excellent

Ellie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, lovely staff
Stayed here for 2 nights, really lovely apartment, fantastic amenities and really lovely, friendly staff who can't do enough to help in anyway they can. Would definitely stay here again.
Stayed 2 nights in Nov 2017

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
I booked four apartments here for 8 of us and each apartment was absolutely beautiful. They had everything you needed and more. Decorated beautifully, clean and tidy and i honestly had the best nights sleep in the very comfy beds! The location is perfect, amazing restaurants right outside your door and the center a short walk away. Honestly could not fault this place at all will definitely be back!
Stayed 3 nights in Oct 2017

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Fantastic! The apartment is cute, comfortable, and in a great location. We had a fabulous time. Great value for the price.
Stayed 2 nights in Aug 2017

8/10 Good

Deborah , Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Location was fabulous; receptionists were very helpful; apartment (top floor, #7) was great, except for an annoying humming noise on our last night (perhaps from the A/C in another room below us?) We highly recommend this apartment hotel.
Stayed 4 nights in May 2017

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay if you need a kitchen
This hotel is one of the better ones I have stayed in in Krakow. The kitchen is nicely equipped and the room is clean. It is more corporate style housing, so you only get housekeeping once a week and the concierge is not 24/7. There are only a few rooms in this location so it feels very private. There are a few pitfalls though. The wifi is not very fast, though each room gets its own router. Also, I find the walls to be a bit thin, so you can definitely hear the TV or "other noises" from the other rooms if they are being loud.

10/10 Excellent

Lisa, Prescot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Excellent customer service, offered a wealth of info on where to eat etc. Kept our luggage after we checked out, offered to print our boarding cards etc. Really nice additional touches that made a difference. Lovely clean apartment, well maintained and decorated, good location for all amenities.

6/10 Okay

Elisabeth, Perth

Liked: Cleanliness, staff & service
Disliked: Room comfort
A Disappointment
Based on the many favourable reviews we booked a one bedroom apartment at Crystal Suites Chez Helena for our 4 day stay in Krakow. The apartment described as deluxe, did not live up to this description. Being just 30 sqm it proved very cramped for two averaged sized people to comfortably move around. It is difficult to imagine how it could accommodate 3 persons as advertised. The combined kitchenette - sitting area offered no comfortable place to sit. The one arm chair was in reality a fold out bed and the kitchen chairs were not particularly comfortable for watching the TV. A plus was the private courtyard, a pleasant space (when weather permitted) for relaxing after a full day of sightseeing. Not facing the square made the apartment quiet space for sleeping. There is a washing machine but no drier so one needs to plan ahead if one wants to do laundry and have it dry in time. I concur with other reviewers that staff were very helpful and the premises are kept clean. With hindsight we would have chosen the Old Town over staying in the Kazimierz District. The Old Town (Stare Miasto) is a better choice with its medieval surrounds offering a less kitsch introduction to Krakow. From there it’s only a short walk to visit the synagogues and old Jewish cemetery of the Kazimierz district without having to be subjected to a ‘fake’ cultural experience.