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Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property
Luxury Kraków hotel in Kraków Old Town with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Lobby
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Restaurant
Courtyard

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
Sw Jana 15, Kraków, 31-017
  • Royal Road
    3 min walk
  • Main Market Square
    3 min walk
  • Kraków Barbican
    4 min walk
  • Kraków (KRK-John Paul II - Balice)
    26 min drive

Room options

View all photos for Superior

Superior | Living area

Superior

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Super Deluxe

Super Deluxe

Super Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 47 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe

Deluxe

Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Living room

Luxury Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

Similar properties

Front of property
Wyndham Grand Krakow Old Town
Pool
Hot tub
Spa
Pet-friendly
4.8 out of 5, Exceptional, (955)
The price is AU$475
for 1 night
includes taxes & fees
29 Nov - 30 Nov
Wyndham Grand Krakow Old Town

About the area

Kraków

A luxury stay in the heart of Kraków awaits you at Hotel H15 Luxury Palace - Destigo Hotels. Within a short 5-minute stroll, you'll find popular places like Royal Road and Main Market Square. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at H15 SPA can include massages and body scrubs. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, sauna and pool loungers. 1184 square feet (110 square metres) of event facilities include meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Kraków Old Town hotel include Oskar Schindler Factory and Wawel Castle.

What's nearby

  • Royal Road - 3 min walk
  • Main Market Square - 3 min walk
  • St. Mary's Basilica - 4 min walk
  • Galeria Krakówska - 7 min walk
  • Wawel Castle - 17 min walk

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 16 min walk
  • Kraków (KRK-John Paul II - Balice) - 26 min drive

Restaurants

  • ‪Karmello - ‬2 min walk
  • ‪Trattoria Degusti - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Gossip Cafe 2 - ‬1 min walk
  • ‪Domowe Przysmaki - ‬2 min walk

About this property

Hotel H15 Luxury Palace - Destigo Hotels

Luxury Kraków hotel in Kraków Old Town with a full-service spa
Hotel H15 Luxury Palace - Destigo Hotels offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1184 square feet (110 square metres) and includes conference space. A fitness centre, spa services, and multilingual staff are also featured at the luxury Hotel H15 Luxury Palace - Destigo Hotels. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Kraków hotel is smoke free.

  • 70 guestrooms or units
  • Conference rooms
  • 1184 sq ft of conference space
  • 110 sq. m of conference space
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel H15 Luxury Palace - Destigo Hotels offers 70 accommodations with minibars and a safe. This individually decorated accommodation includes dining tables. Beds feature down duvets. 49-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

H15 SPA has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is open daily.

Languages

English, Italian, Polish, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 150 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 150 for adults and PLN 75 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Dining table
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 200 per pet, per day
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately PLN 150 for adults and from PLN 75 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

What is the cancellation policy at Hotel H15 Luxury Palace - Destigo Hotels?

Hotel H15 Luxury Palace - Destigo Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel H15 Luxury Palace - Destigo Hotels?

As of 15 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel H15 Luxury Palace - Destigo Hotels on 17 Nov 2024 start from AU$387.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel H15 Luxury Palace - Destigo Hotels?

Yep, H15 SPA is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Hotel H15 Luxury Palace - Destigo Hotels have a pool?

Hotel H15 Luxury Palace - Destigo Hotels has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

What makes Hotel H15 Luxury Palace - Destigo Hotels a romantic place to stay?

Couples spa treatments and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hotel H15 Luxury Palace - Destigo Hotels.

Is Hotel H15 Luxury Palace - Destigo Hotels family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel H15 Luxury Palace - Destigo Hotels is a hit with families.

Does Hotel H15 Luxury Palace - Destigo Hotels serve breakfast?

Yep, cooked-to-order brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel H15 Luxury Palace - Destigo Hotels?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel H15 Luxury Palace - Destigo Hotels?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel H15 Luxury Palace - Destigo Hotels?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel H15 Luxury Palace - Destigo Hotels?

Furry friends are welcome at Hotel H15 Luxury Palace - Destigo Hotels, with food and water bowls on offer. Just so you know, there's a weight limit of up to 10 kg per pet.

Hotel H15 Luxury Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 310 out of 348 reviews" "
Rating 8 - Good. 24 out of 348 reviews" "
Rating 6 - Okay. 8 out of 348 reviews" "
Rating 4 - Poor. 1 out of 348 reviews" "
Rating 2 - Terrible. 5 out of 348 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Glenna, Hermosa Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, and perfectly situated to see all of the old town of Krakow without hearing any crowd noise on our street. Additionally the staff was fantastically helpful about arranging anything we needed, and the food and spa were also outstanding. We were upgraded to one of the Palace's historical rooms which was gorgeous but with a host of modern conveniences - heated floors in the bathroom, automated blackout curtains, etc. Would highly recommend!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jonathan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, well run and a pleasure to stay. We would highly recommend. Also, they have a fantastic breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Aug 2024

10/10 Excellent

Martine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice when staying in Krakow! Staff were helpful, rooms beautiful and clean! Walkable to the square.
Stayed 2 nights in Aug 2024

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Wendy

Stayed 2 nights in Jul 2024

10/10 Excellent

Mary Elizabeth

Stayed 1 night in Aug 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but still quiet. Felt very special to be in an actual palace! Spa was very clean and relaxing. Nespresso in room and wonderful breakfast. Staff was top notch!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Lyne Daelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, gorgeous luxurious hotel, huge rooms. Truly a 5 star hotel in a perfect location in old Town. Everything was just amazing. Great customer service all around especially from the concierge to the guys who helped me with my bags on 2 different days. Breakfast was also really good, I enjoyed the egg benedict with salmon and a cappuccino with some desserts. Also had lunch at the bistro, great presentation and delicious food. Unfortunately had to leave since I am a Bonvoy/marriott member and had already booked another hotel with them which truly was subpar given the luxury feel and treatment of H5 hotel. I honestly wish I had booked my whole stay in Krakow with them. Will definitely book with them if I come back. I’ve read reviews stating that the rooms are small which is shocking and makes me wonder if they stayed at a different hotel than I did. This is beautiful hotel. Do yourself a favor and stay at this hotel, I promise you will not regret it.
Stayed 2 nights in Jul 2024

6/10 Okay

Rafal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk was unfriendly right from the start, they did not created solution for the problem only extend it for ther pleasures. During the stay they treat us like we not belong there. Even on the last day had problems to order car service for my family.
Stayed 4 nights in Jul 2024

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect—close to everything yet still quiet. The staff was fantastic, and the property is impeccably maintained. Highly recommend!
Stayed 5 nights in Jul 2024

10/10 Excellent

Hannah

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful hotel in a great location.
Fabulous hotel. Our second visit. Only slight disappointment is no sweet vegan cooked breakfast option and no toaster.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned to the UK after a 5-night stay in Krakow. The hotel choice was difficult because we have never been to Krakow before but I'm so glad we finally decided on the H15 Luxury Palace for our first visit. In this case, the extra cost was very much worth it! The hotel is located in an extremely convenient area for all the main sites and attractions, very close to the main square but just far enough to have some tranquility. The hotel building and facilities were stunning, even our basic/standard room and the staff were all very helpful and friendly throughout our stay. The spa facilities were beautiful and the breakfast was phenomenal - a huge range of choices every day both traditional and contemporary. It was probably the best hotel buffet breakfast we have ever had. Thank you to Agniezska for helping to organise our tour to Auschwitz and to the rest of the staff who made our stay incredibly enjoyable.
Stayed 5 nights in Jul 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property. Would stay there again,
Stayed 3 nights in Jul 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing stay, staff were so friendly and could not do enough for you. Already planning our trip back. Great location, so close to everything but the right distance away from the centre! Loved everything about this hotel 😀
Stayed 3 nights in Jun 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Calbreith

Stayed 3 nights in Jul 2024

8/10 Good

Nils

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel H15 luxury palace is beautiful and the service is extraordinary. All of the little touches make a difference like the room upgrade. The staff was friendly, warm and still very professional. It was a great pleasure staying there. Highly recommended.
Stayed 5 nights in Jul 2024

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!!
Stayed 1 night in Jul 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here every time I am in Krakow. Incredible hospitality, great food, knowledgeable staff, comfortable everything. I was shocked how great of an experience I could have in a hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Oliwer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Spending the weekend at H15 in Krakow was a fantastic experience. The hotel is located in the very centre of the Old Town, just a minute from the main square. The hotel’s staff were incredibly professional and friendly throughout the entire stay. Breakfast was excellent. I had booked a room without breakfast included and later realised that was a mistake. The room was very spacious, beautifully furnished, and impeccably clean. After a long day of exploring the salt mines or dragon caves in Krakow, enjoying the spa with its two saunas (dry and wet), jacuzzi, and lovely pool was the perfect way to end the day. Thank you, H15! I’m already looking forward to visiting you again!
Stayed 2 nights in Jun 2024