2/10 Terrible
Stefan
Travelled with family
9 Sept 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently booked a stay at this hotel through Expedia, and I must say it was a disappointing experience.
Upon arriving at the hotel the room was not ready and was dirty (even though it was already 3pm). When we asked for towels the "clean" ones that were provided had a ball of hair inside and stains.
Later in the evening we were stunned from disgust and horror when we discovered multiple worms in the bathroom in the evening. The worms were alive and crawling on the floor, which would make anyone's stomach turn.
The presence of these pests was not only unsanitary but also unacceptable for any accommodation, let alone a hotel that charges for its services. What is more bizarre is the staff declined our request for a refund so it seems for them this situation is normal and acceptable.
Cleanliness should be a top priority for any hotel, and it's disheartening that this one fell short in this regard.
I strongly advise potential guests to think twice before booking a stay here. Not only did we have to deal with worms in the bathroom, but the hotel's refusal to address the issue adequately (and refund our money) left a sour taste in our mouths. Consider other options in the area to ensure a pleasant and hygienic stay.
