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DoubleTree by Hilton Shah Alam i-City

5.0 star property
Luxury hotel connected to a shopping centre in Shah Alam with 3 restaurants

Photo gallery for DoubleTree by Hilton Shah Alam i-City

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Lobby
Exterior
Restaurant
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking available
  • Gym
  • Laundry
The current price is AU$102
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
i-City Golden Triangle, Shah Alam, 40000

Room options

View all photos for Deluxe Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Separate bedroom
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Room Park View

Minibar, in-room safe, desk, laptop workspace

King Deluxe Room Park View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Deluxe Room Park View

Minibar, in-room safe, desk, laptop workspace

Twin Deluxe Room Park View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Standard Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Pillow menu
Blackout curtains
Hairdryer
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Separate bedroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Shah Alam

You'll be connected to a shopping centre at DoubleTree by Hilton Shah Alam i-City, and within just a 15-minute stroll of i-City and Central i-City Shopping Centre. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at eforea Spa can include massages and facials along with access to the steam room. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym, steam room, kids' swimming pool and pool loungers. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Within a 20-minute drive of this 5-property class Shah Alam hotel, attractions include Sunway Pyramid Mall and Paradigm Mall.

What's nearby

  • i-City - 1 min walk - 0.2 km
  • Central i-City Shopping Centre - 12 min walk - 1.0 km
  • Sri Maha Mariamman Temple - 18 min walk - 1.6 km
  • AEON Mall Bukit Raja - 7 min drive - 4.6 km
  • Wet World Shah Alam - 7 min drive - 5.8 km

Getting around

  • Kuala Lumpur Klang KTM Komuter Station - 8 min drive
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪R-Roi Thai Kitchen - ‬14 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Makan Kitchen - ‬6 min walk
  • ‪Karaoke Manekineko - ‬14 min walk
  • ‪Bar-B-Q Plaza - ‬14 min walk

About this property

DoubleTree by Hilton Shah Alam i-City

Luxury hotel connected to a shopping centre in Shah Alam with 3 restaurants
DoubleTree by Hilton Shah Alam i-City offers its guests a full-service spa, an outdoor pool, and a steam room. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 12 meeting rooms available. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury DoubleTree by Hilton Shah Alam i-City. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Shah Alam hotel.

  • 300 guestrooms or units
  • 21 levels
  • 3 dining venues
  • Built in 2022
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
DoubleTree by Hilton Shah Alam i-City offers 300 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 49-inch plasma televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Shah Alam hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Eforea Spa has 4 treatment rooms, including rooms for couples. Services include massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), English, Hindi, Malay

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Property amenities

Internet

  • Available in all rooms: WiFi (MYR 30 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (MYR 5 per day)
  • Secured, covered valet parking on site (MYR 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 78 for adults and MYR 39 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at DoubleTree by Hilton Shah Alam i-City

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 118.80 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 78 for adults and from MYR 39 for children
  • Fee for in-room wireless Internet: MYR 30 per night (rates may vary)
  • Covered self-parking fee: MYR 5 per day
  • Valet parking fee: MYR 50 per day
  • Rollaway bed fee: MYR 118.80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, American Express, Diners Club and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

DoubleTree by Hilton Shah Alam i-City Hotel
DoubleTree by Hilton Shah Alam i-City Shah Alam
DoubleTree by Hilton Shah Alam i-City Hotel Shah Alam

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Shah Alam i-City?

DoubleTree by Hilton Shah Alam i-City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Shah Alam i-City?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Shah Alam i-City on 4 Apr 2025 start from AU$102.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Shah Alam i-City?

Yep, DoubleTree by Hilton Shah Alam i-City has a secured covered self car park for MYR 5 per day.

Is there a spa on site at DoubleTree by Hilton Shah Alam i-City?

Yep, eforea Spa is available for guests. You'll enjoy services like facials.

Does DoubleTree by Hilton Shah Alam i-City have a pool?

DoubleTree by Hilton Shah Alam i-City has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at DoubleTree by Hilton Shah Alam i-City?

DoubleTree by Hilton Shah Alam i-City features a full-service spa, an outdoor pool and 3 restaurants.

Does DoubleTree by Hilton Shah Alam i-City serve breakfast?

Yep, buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Shah Alam i-City?

No, DoubleTree by Hilton Shah Alam i-City does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Shah Alam i-City?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Shah Alam i-City?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Shah Alam i-City?

No, pets and service animals are not allowed.

DoubleTree by Hilton Shah Alam i-City Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 96 out of 126 reviews
Rating 8 - Good. 20 out of 126 reviews
Rating 6 - Okay. 6 out of 126 reviews
Rating 4 - Poor. 2 out of 126 reviews
Rating 2 - Terrible. 2 out of 126 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. staff is so friendly and welcoming.
Stayed 14 nights in Nov 2024

8/10 Good

JOE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad .good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gladys

Stayed 1 night in Dec 2024

10/10 Excellent

Joshu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every one that worked there was the nicest person I met!
Stayed 4 nights in Nov 2024

10/10 Excellent

Teng Hwai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room layout and setting. Comfortable bed and clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

azna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Fazeel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotel stays I have ever had. The WhatsApp message contact was really handy and I was able to message requests easily. They were all taken care of, including printing a document. The location, facilities and room were also excellent. A great place to stay.
Stayed 5 nights in Sep 2024

10/10 Excellent

Albert Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but don’t expect much to chill out
Location is good due to close proximity to mall and airport. Shopping and F&B at mall needs to improve with better quality food and better shopping experience . To give you an idea Setia city mall is much better . Night surrounding can be boring otherwise generally satisfactory .
Stayed 3 nights in Sep 2024

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the mall and get stuff that u need. Which just beside the hotel.
Stayed 4 nights in Sep 2024

8/10 Good

ST

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is new and clean but can be better (spotted a stain on the sink and it is still there after house keeping, guess all hotels nowadays do not do a thorough clean anymore) Water pressure in the shower is very bad, usual 15 mins bath time would probably takes 30 mins.
Stayed 2 nights in Sep 2024

10/10 Excellent

Martin

Stayed 5 nights in Sep 2024

8/10 Good

Dennie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
My 2nd time stayed, well keep, need some improvement, on training staff, service was good
Stayed 4 nights in Aug 2024

2/10 Terrible

Jacqueline Li Hwee

.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Not a thing was wrong. This is your best option for staying in Shah Alam area.
Stayed 4 nights in Jul 2024

10/10 Excellent

Saedah

Stayed 1 night in Aug 2024

10/10 Excellent

LEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Good location with proximity to F&B and shopping It will be nice if they have a curtain or blind between the toilet and bedroom
Stayed 1 night in Aug 2024

8/10 Good

Zainaba

Stayed 2 nights in Jul 2024

8/10 Good

Chang Hun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
All good
Stayed 1 night in Jul 2024

10/10 Excellent

YU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the location, which is a bit far from KLCC, all other aspects were fantastic. The food was delicious and varied, and all staff would greet you with a big smile. They consistently pay great attention to your needs with outstanding hospitality. The room was neat and clean without any odour, which I liked the most during my stay. I will definitely choose this five-star hotel if I go to KL again in the future.
Stayed 6 nights in Jul 2024

10/10 Excellent

Ryo

Stayed 3 nights in Jul 2024

10/10 Excellent

Syeda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is distant from the hustle, bustle, and traffic of Kuala Lumpur, yet it’s only a half-hour taxi ride away, which is very affordable and easily arranged via the Grab app. The hotel is impeccable. The food was exceptional, and the service and staff were outstanding. The staff and management truly exemplify the Hilton brand. We enjoyed every minute of our stay.
Stayed 10 nights in Jun 2024

6/10 Okay

Aloysius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requested for late check out but was rejected claim to have a huge group of customers. But hotel is as quiet as a grave.... so cant uhderatand why cant grant hour or two late check out..
Stayed 2 nights in Jun 2024

10/10 Excellent

Binny Zachariah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though I was there for just 1 night enroute to Singapore from northern Malaysia..had a pleasant stay with good interaction with Cheryl and other at the Front desk and also housekeeping. Very well kept hotel. Recommended.
Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 9 nights in May 2024

10/10 Excellent

Paul

Stayed 3 nights in May 2024