Ratings based on 417 Verified Reviews

Real reviews from guests who’ve stayed
4.0 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 6 Sep. 2024 on Expedia
Pleasant Stay
Comment from Hotel Management
26 Sep. 2024 by Putrajaya Marriott Hotel, Hotel Management
Dear Valued Guest, thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards
5 out of 5
by A verified traveller

Posted 12 Aug. 2024 on Hotels
The hotel is very convenient linked to IOI city mall where the shopping and eateries are. Check in staff is a little slow. But the room is clean and space is just nice for 2 persons.
Comment from Hotel Management
14 Aug. 2024 by Putrajaya Marriott Hotel, Hotel Management
Dear Valued Guest, we are delighted to read your positive feedback about your recent stay with us. It's wonderful to know that you had a great experience at our hotel. Your satisfaction is our top priority, and we are glad that we could contribute to your memorable stay. We can't wait to welcome you back for another enjoyable visit. Best Regards
5 out of 5
by A verified traveller

Posted 6 Aug. 2024 on Hotels
Comment from Hotel Management
15 Aug. 2024 by Putrajaya Marriott Hotel, Hotel Management
Dear Valued Guest, Thank you for your rating and choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards
5 out of 5
by A verified traveller

Clean and accommodating

Posted 30 Jul. 2024 on Hotels
Great staff! There was a rude guest who was trying to cut in line even though I was already trying to talk to the receptionist. The staff politely called out the rude person. She perfectly handled the situation.
Comment from Hotel Management
14 Aug. 2024 by Putrajaya Marriott Hotel, Hotel Management
Dear Valued Guest, we greatly appreciate your positive feedback about our staff's service. Providing exceptional service is our top priority, and we are glad that you experienced it firsthand. Thank you for choosing our hotel, and we hope to see you again soon. Best Regards
5 out of 5
by A verified traveller from London

Posted 29 Jul. 2024 on Expedia
Comment from Hotel Management
7 Oct. 2024 by Putrajaya Marriott Hotel, Hotel Management
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards
4 out of 5
by A verified traveller

Good Hotel for business

Posted 26 Jul. 2024 on Hotels
Working is going on during the day . you can smell the paint strongly from your room . It is near from one of the biggest mall in malaysia IOI mall .
Comment from Hotel Management
14 Aug. 2024 by Putrajaya Marriott Hotel , Hotel Management
Dear Valued Guest, thank you for your kind review and for choosing to stay with us. We are delighted to let you know that our rooms and facilities have been entirely renovated for your enjoyment. Presently, we are conducting upgrades in the Lower Lobby and Zest Restaurant. We assure you that these upgrades will have minimal impact on your stay. We look forward to welcoming you to our improved hotel. Best Regards
5 out of 5
by A verified traveller

"Shirt and Pant" held "Ransom"

Posted 26 Jul. 2024 on Hotels
TESTIMONIAL: Staying at a reputed 5-star hotel like Marriott, I anticipated top-notch service and convenience. Imagine my surprise when I sent my shirt and trousers for pressing on a Sunday evening, only to discover they weren't in my room by 9 pm the next day. When I contacted housekeeping, I was informed that to retrieve my clothes, I needed to pay the pressing fee at the reception first. This practice was a novel experience for me, especially given my regular stays at Marriott properties. Having to hunt down a duty manager to express my frustration and disappointment added to an already perplexing situation. Eventually, I paid what was merely a fraction of the cost of the garments themselves to claim them back. The irony was not lost on me—this policy felt more like a hastily thought-out inconvenience than a customer-focused service, especially from an esteemed 5-star establishment. It's worth noting that the hotel is currently undergoing renovations, perhaps in desperate need, as it looked quite jaded last year. While a facelift might address the aesthetics, it's the little things, like a cumbersome and baffling laundry policy, that can significantly impact guests' experiences. Here's hoping ( staying there again next month - now i have doubts ) the renovations bring a renewed focus on customer service excellence along with a fresh coat of paint.
Comment from Hotel Management
14 Aug. 2024 by Putrajaya Marriott Hotel , Hotel Management
Dear Valued Guest, thank you for your review and for choosing our hotel. We're happy you enjoyed your stay and look forward to having you again as a guest in our hotel. However, through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note of the highlighted issues. Best Regards
4 out of 5
by A verified traveller from Kuwait

Posted 1 Jul. 2024 on Expedia
The only comment from my side is there was one machine running all day 24 hours which was disturbing at the pool side and the noise reach to the room and Restoraent is too busy in the morning and people waiting in line to have their breakfast. Rest all perfect. Thanks
Comment from Hotel Management
11 Jul. 2024 by Putrajaya Marriott Hotel, Hotel Management
Dear Valued Guest, we appreciate you taking the time to provide us with your feedback. Through your feedback, we can continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are taking your comments seriously and will address these concerns promptly. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best Regards
5 out of 5
by A verified traveller

Posted 30 May 2024 on Expedia
Nice stay. Great facilities. I recommend buffet breakfast. So much variety and taste good.
Comment from Hotel Management
11 Jul. 2024 by Putrajaya Marriott Hotel, Hotel Management
Dear Valued Guest, thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience during your stay with us. We wish to welcome you again as a guest. Best Regards
5 out of 5
by A verified traveller

Posted 27 May 2024 on Expedia
Had some renovations going on but overall the hotel is nice.
Comment from Hotel Management
11 Jul. 2024 by Putrajaya Marriott Hotel, Hotel Management
Dear Valued Guest, thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience during your stay with us. Our hotel is currently upgrading the Lower Lobby area and Zest Restaurant. We are working diligently to complete these improvements as quickly as possible, and we hope to have the opportunity to welcome you back for a more pleasant stay once the renovations are complete. Best Regards