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CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5 star property
Hotel with a full-service spa, near Kumamoto Castle

Photo gallery for CANDEO HOTELS KUMAMOTO SHINSHIGAI

Public bath
Front of property - evening/night
Sauna
Lobby
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi
The current price is AU$152
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Sakura Machi Kumamoto
    ‪5 min walk‬
  • Kumamoto-jo Hall
    ‪5 min walk‬
  • Kumamoto Castle
    ‪14 min walk‬
  • Kumamoto (KMJ)
    ‪50 min drive‬

Room options

View all photos for Private Spa Suite

Private Spa Suite

Private Spa Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
Bidet
  • 46 sq m
  • Sleeps 8
  • 4 Single Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Twin Room with Sofa Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Sofa bed
Hairdryer
Shower/bath combination
Bidet
  • 22 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 22 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for King Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

King Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

In-room safe, blackout curtains, soundproofing, iron/ironing board

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Corner Twin Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 22 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Corner Twin, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Superior Corner Twin, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • Sleeps 4
  • 2 Single Beds

View all photos for King Room Single Use, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

King Room Single Use, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 21 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Triple Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Triple Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 30 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for Hollywood Twin Room Non-Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Hollywood Twin Room Non-Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Twin (For 3 People Use) Non-Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

In-room safe, blackout curtains, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking, (For 3 People Use)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Superior Corner Twin (For 3 People Use) Non-Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Triple Room with Sofa Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 30 sq m
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • Sleeps 8
  • 4 Single Beds

View all photos for Double Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Double Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • Sleeps 8
  • 4 Single Beds

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Bidet
Detached private bathroom
  • Sleeps 4
  • 2 Single Beds

About the area

Kumamoto

CANDEO HOTELS KUMAMOTO SHINSHIGAI places you in the centre of Kumamoto, steps from Shinshigai Shotengai and within a short 5-minute stroll of Sakura Machi Kumamoto. Highlights at this hotel include a full-service spa and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include spa services and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking. .Near this 3.5-property class Chuo Ward hotel, you'll find Kumamoto Castle.

What's nearby

  • Sakura Machi Kumamoto - 5 min walk - 0.4 km
  • Kumamoto-jo Hall - 5 min walk - 0.5 km
  • Kumamoto City Hall - 8 min walk - 0.7 km
  • Kumamoto Castle - 14 min walk - 1.2 km
  • Kumamoto Station Tourist Information Center - 3 min drive - 2.7 km

Getting around

  • Fujisakigumae station - 18 min walk
  • Kumamoto (KMJ) - 50 min drive

Restaurants

  • ‪松屋 - ‬2 min walk
  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪すき家 - ‬3 min walk
  • ‪立ち呑み タマヤ - ‬1 min walk
  • ‪メイドカフェQT - ‬1 min walk

About this property

CANDEO HOTELS KUMAMOTO SHINSHIGAI

Hotel with a full-service spa, near Kumamoto Castle
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at CANDEO HOTELS KUMAMOTO SHINSHIGAI.

This 3.5-star Kumamoto hotel is smoke free.

  • 380 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers 380 accommodations with a safe and complimentary bottles of water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, スカイスパ. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath.

Languages

English, Japanese, Korean

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet (64 centimetre high)
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

Is parking available at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Onsite parking is limited.

How much does it cost to stay at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at CANDEO HOTELS KUMAMOTO SHINSHIGAI on 1 Apr 2025 start from AU$152.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Yep, スカイスパ is available for guests.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI serve breakfast?

Yep, buffet brekkie is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, CANDEO HOTELS KUMAMOTO SHINSHIGAI does not offer an airport shuttle service.

What time are check-in & check-out at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, pets are not allowed.

CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 491 out of 699 reviews
Rating 8 - Good. 145 out of 699 reviews
Rating 6 - Okay. 39 out of 699 reviews
Rating 4 - Poor. 14 out of 699 reviews
Rating 2 - Terrible. 10 out of 699 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Tatsuhiro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
えっ？よくあるるの？
部屋のキーが使えなくなって、風呂上がりに20分ほど待たされました。部屋に入れず、そのまま待たせられて、他の部屋の人も変な目で見られ、もう少し対応があってもいいと思ったし、お詫びもなく、原因もたまにありますと言われてびっくりです。
Stayed 1 night in Dec 2024

8/10 Good

hsiaochu

Stayed 1 night in Dec 2024

10/10 Excellent

Soyeon

Stayed 1 night in Dec 2024

8/10 Good

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs very helpful, smart and caring
Stayed 2 nights in Dec 2024

10/10 Excellent

MING FAI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we stayed for one night only, the hotel is good to stay, very convenient, close to public transport and easy parking. Sky spa is wonderful!
Stayed 1 night in Dec 2024

10/10 Excellent

MIN, CALVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Paulman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walkable to everything. Nice walking streets closed to cars. Clean and quiet rooms.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Teck Boon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Book it !
Amazing breakfast. Feels like a 5 star hotel with very attentive staff. Hotel even have laundry rooms so we could do our laundry after hours. It was an added connivence especially for those with kids. Very close to shopping area.
Stayed 1 night in Nov 2024

10/10 Excellent

ching cheng

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Deborah, Kailua

Liked: Staff & service, amenities, property conditions & facilities
Great hotel! Loved the spa! Spacious and in a good, easy location. Will choose Candeo again !
Stayed 3 nights in Nov 2024

10/10 Excellent

Bill

Stayed 3 nights in Oct 2024

8/10 Good

Hui, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good size rooms with convenient access to shopping and food options. -1 star for the bathroom as it’s a tight space.
Stayed 1 night in Nov 2024

10/10 Excellent

gadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few time. This time I tried the spa. Absolutely fantastic! I slept really well after a visit to the spa and sauna. The staff were very nice and helped me get a taxi each day. Since I have been learning some Japanese and trying to speak it they seem more friendly. Except the breakfast guy he’s all business lol
Stayed 1 night in Oct 2024

8/10 Good

Ingela Catrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Hung Ping

Stayed 2 nights in Oct 2024

10/10 Excellent

kouji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Surasit

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 1 night in Oct 2024

2/10 Terrible

Wing Wah

Stayed 2 nights in Oct 2024

8/10 Good

Bill

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed here a few times. Room is spacious with a shower. No coffee you will have to go to 7/11 and get the all in one coffee cup (sandwiches there are amazing ) Didn’t try the spa not sure how welcome naked old white guys are. The staff seem to be uncertain about having a white guy in their hotel. They are nice but speak softly. All in all you can’t go wrong with this hotel. The covered streets just outside are something to experience.
Stayed 2 nights in Oct 2024

8/10 Good

kAZUNARI

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Hanyin

Stayed 2 nights in Oct 2024

10/10 Excellent

Chi Shing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
擁有無敵大浴場的酒店
酒店位置方便，就在市電辛島町附近，check in 時升級了大房間，房間很乾淨整潔，露天浴場很棒，唯早餐一般
Stayed 1 night in Sep 2024

10/10 Excellent

seung min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024