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Hotel Intergate Kyoto Shijo Shinmachi

3.5 star property
Hotel with a full-service spa, steps from Shijo Street

Photo gallery for Hotel Intergate Kyoto Shijo Shinmachi

Lobby
Lobby
Public bath
Deluxe Twin room with Free access to Lounge, Non-smoking
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
The current price is AU$131
includes taxes & fees
27 Feb - 28 Feb

Explore the area

Map
387 Mukadeya-cho, Nishikikoji-agaru, Shinmachidori, Nakagyo-ku, Kyoto, Kyoto, 604-8214
  • Shijo Street
    ‪2 min walk‬
  • Nishiki Market
    ‪7 min walk‬
  • Sanjo Street
    ‪9 min walk‬
  • Osaka (ITM-Itami)
    ‪54 min drive‬

Room options

View all photos for Superior Twin room with Free access to Lounge, Non-smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin room with Free access to Lounge, Non-smoking

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Queen room with Free access to Lounge, Non-smoking

Premium bedding, down duvets, in-room safe, desk

Superior Queen room with Free access to Lounge, Non-smoking

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King room with Free access to Lounge, Non-smoking

Superior King room with Free access to Lounge, Non-smoking

Superior King room with Free access to Lounge, Non-smoking

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin room with Free access to Lounge, Non-smoking

Standard Twin room with Free access to Lounge, Non-smoking

Standard Twin room with Free access to Lounge, Non-smoking

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 2 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite room with Free access to Lounge, Non-smoking

Junior Suite room with Free access to Lounge, Non-smoking

Junior Suite room with Free access to Lounge, Non-smoking

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Tempur-Pedic bed
Premium bedding
Down duvet
  • 48 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Universal Twin Room, Non Smoking

Universal Twin Room, Non Smoking

Universal Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
  • 35 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin room with Free access to Lounge, Non-smoking

Deluxe Twin room with Free access to Lounge, Non-smoking

Deluxe Twin room with Free access to Lounge, Non-smoking

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
  • 35 sq m
  • Sleeps 8
  • 2 Large Single Beds

View all photos for INTERGATE Twin room, Shinmachi St. side with Free access to Lounge, Non-smoking

Premium bedding, down duvets, in-room safe, desk

INTERGATE Twin room, Shinmachi St. side with Free access to Lounge, Non-smoking

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Tempur-Pedic bed
Down duvet
Premium bedding
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Twin Room, Non Smoking (Shinmachi Side, Free access to Lounge)

Superior Twin Room, Non Smoking (Shinmachi Side, Free access to Lounge)

Superior Twin Room, Non Smoking (Shinmachi Side, Free access to Lounge)

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Connecting Superior Hollywood Twin Room, Non Smoking

Connecting Superior Hollywood Twin Room, Non Smoking

Connecting Superior Hollywood Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
  • 46 sq m
  • Sleeps 8
  • 4 Single Beds

View all photos for Connecting Superior Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Connecting Superior Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
  • 48 sq m
  • Sleeps 8
  • 4 Single Beds

View all photos for Run of House Non Smoking

Premium bedding, down duvets, in-room safe, desk

Run of House Non Smoking

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Hollywood Twin room with Free access to Lounge, Non-smoking

Premium bedding, down duvets, in-room safe, desk

Superior Hollywood Twin room with Free access to Lounge, Non-smoking

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 21 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Connecting Superior Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Connecting Superior Twin Room-Non-Smoking

  • Sleeps 4
  • 4 Single Beds

Superior Single Room-Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room - Non Smoking

Premium bedding, down duvets, in-room safe, desk

Deluxe Twin Room - Non Smoking

  • Sleeps 4
  • 2 Single Sofa Beds and 2 Double Beds

View all photos for Superior Queen Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Queen Room-Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Hollywood Twin Room

Premium bedding, down duvets, in-room safe, desk

Superior Hollywood Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room-Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room-Non Smoking

  • Sleeps 2
  • 2 Single Beds

Run Of House

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Twin Room Shinmachi Side

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room Shinmachi Side

  • Sleeps 2
  • 2 Single Beds

View all photos for Intergate Twin Room Shinmachi Side

Premium bedding, down duvets, in-room safe, desk

Intergate Twin Room Shinmachi Side

  • Sleeps 2
  • 2 Single Beds

View all photos for Universal Twin Room

Premium bedding, down duvets, in-room safe, desk

Universal Twin Room

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Run Of House Non Smoking

Premium bedding, down duvets, in-room safe, desk

Run Of House Non Smoking

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Connecting Superior Twin Room-Smoking

  • Sleeps 4
  • 4 Single Beds

Superior Twin Room-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Connecting Superior Hollywood Twin Room

Premium bedding, down duvets, in-room safe, desk

Connecting Superior Hollywood Twin Room

  • Sleeps 4
  • 4 Single Beds

View all photos for Junior Suite

Premium bedding, down duvets, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 2 Single Beds

Superior Queen Room-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior King Room-Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior King Room-Non Smoking

  • Sleeps 2
  • 1 King Bed

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Lobby lounge

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  • Free WiFi
  • Breakfast available
  • Housekeeping
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4.5 out of 5, Wonderful, (109)
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for 1 room
includes taxes & fees
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About the area

Kyoto

Hotel Intergate Kyoto Shijo Shinmachi places you in the centre of Kyoto, within just a 5-minute stroll of Shijo Street and within 20 minutes of Kawaramachi Street. Highlights at this hotel include a full-service spa and a restaurant. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. .Places within a 30-minute walk of this 3.5-property class Karasuma hotel include Kyoto Tower and Kyoto Imperial Palace.

What's nearby

  • Shijo Street - 2 min walk
  • Kawaramachi Street - 16 min walk
  • Kyoto Tower - 3 min drive
  • Kiyomizu Temple - 5 min drive
  • Kyoto Imperial Palace - 5 min drive

Getting around

  • Karasuma Station - 5 min walk
  • Karasuma Oike Station - 10 min walk
  • Osaka (ITM-Itami) - 54 min drive

Restaurants

  • ‪INDIA GATE - ‬1 min walk
  • ‪膳處漢 ぽっちり 京都店 - ‬2 min walk
  • ‪錦セアブラノ神 - ‬1 min walk
  • ‪いっかくじゅう 四条新町店 - ‬1 min walk
  • ‪いち - ‬1 min walk

About this property

Hotel Intergate Kyoto Shijo Shinmachi

Hotel with a full-service spa, steps from Shijo Street
There's a restaurant on site. Public spaces have free WiFi and wired Internet. Hotel Intergate Kyoto Shijo Shinmachi offers its guests a full-service spa. A vending machine, multilingual staff, and a garden are also featured at Hotel Intergate Kyoto Shijo Shinmachi.

Smoking is allowed in designated areas at this 3.5-star Kyoto hotel.

  • 1 building
  • 153 guestrooms or units
  • 5 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas
  • Dining venue
Hotel Intergate Kyoto Shijo Shinmachi offers 153 accommodations with a safe and complimentary bottles of water. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 2,420 for adults and JPY 1,210 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for JPY 2420.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 200–1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2420 for adults and from JPY 1210 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 2420.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

We should mention

  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Intergate Shinmachi
Intergate Kyoto Shijo Shinmachi
Intergate Shinmachi
Hotel Intergate Kyoto Shijo Shinmachi Hotel
Hotel Intergate Kyoto Shijo Shinmachi Kyoto
Hotel Intergate Kyoto Shijo Shinmachi Hotel Kyoto

Frequently asked questions

What is the cancellation policy at Hotel Intergate Kyoto Shijo Shinmachi?

Hotel Intergate Kyoto Shijo Shinmachi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Intergate Kyoto Shijo Shinmachi?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Intergate Kyoto Shijo Shinmachi on 27 Feb 2025 start from AU$130.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel Intergate Kyoto Shijo Shinmachi?

Yep, there is an onsite spa at Hotel Intergate Kyoto Shijo Shinmachi. You'll enjoy services like massages.

Are there hot tubs in the rooms at Hotel Intergate Kyoto Shijo Shinmachi?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Intergate Kyoto Shijo Shinmachi serve breakfast?

You bet, buffet brekkie is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Hotel Intergate Kyoto Shijo Shinmachi?

No, Hotel Intergate Kyoto Shijo Shinmachi does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Intergate Kyoto Shijo Shinmachi?

Yep, you can grab a meal at Hotel Intergate Kyoto Shijo Shinmachi's onsite restaurant.

What time are check-in & check-out at Hotel Intergate Kyoto Shijo Shinmachi?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Intergate Kyoto Shijo Shinmachi?

No, pets are not allowed.

Hotel Intergate Kyoto Shijo Shinmachi Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 471 out of 690 reviews
Rating 8 - Good. 177 out of 690 reviews
Rating 6 - Okay. 28 out of 690 reviews
Rating 4 - Poor. 8 out of 690 reviews
Rating 2 - Terrible. 6 out of 690 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crib was really expensive per night compared to other hotels in Japan and not sure if it was just the city but location wasn't as walkable
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Setsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoined eating breakfast and free ldtft
Stayed 2 nights in Nov 2024

8/10 Good

johan

Stayed 5 nights in Oct 2024

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with walking distance to Nishi market and lots of places to eat.
Stayed 4 nights in Oct 2024

10/10 Excellent

Carolyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the daily free snacks especially the Chazuke in the evening. It was such a great perk and so nice to have a place to quietly sit at the beginning, during or end of the day. We loved the authentic atmosphere, food and staff were extremely helpful. Beds and especially pillows were so soft, luxurious feeling and very comfortable. Room very spacious too. Unfortunately did not try the onsen bath, massage chairs or gym. Next time as we definitely will stay again.
Stayed 2 nights in Oct 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and would stay again although beds were really hard and no soft as advertised. But great spot !
Stayed 4 nights in Oct 2024

10/10 Excellent

Pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, service and staff. Very well maintained property. The breakfast was great. Within easy walking distance from public transportation (both bus and train) and restaurants. Hotel window offers bright diffuse light but does not open; it is understandable given that the hotel is surrounded by other buildings at close proximity. I would stay here again and would recommend it to others.
Stayed 4 nights in Aug 2024

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Jun 2024

10/10 Excellent

john

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would def stay here again! Walkable to Nishiki Market (10 mins) and surrounding areas. The connecting rooms were a plus. Made the stay for 4 people much more comfortable. Only complaint would be the ventilation in the bathroom, but we found this to be common for some hotels in Japan. The breakfast was delicious and staff were super friendly.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massage chairs seemed randomly placed.
Stayed 4 nights in Jun 2024

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and friendly staff, Hotel is in a great location
Stayed 2 nights in Jun 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There were only two units for washer/dryer in the laundry room. I would have given higher rating for facilities if there were more washer/dryer units.
Stayed 1 night in Jun 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs
Stayed 4 nights in May 2024

6/10 Okay

kenneth

Liked: Cleanliness, property conditions & facilities
Good for a basic, relatively inexpensive hotel in a decent area of the city. Short on staff knowledge/assistance. Breakfast ample and interesting, but little variation day to day.
Stayed 3 nights in May 2024

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Fine for a basic, affordable hotel in a decent area. Small rooms. Staff either not knowledgeable about dining, airport transportation, etc., or not motivated to help. Breakfast is adequate and somewhat interesting, but hardly changes day to day (despite representations to the contrary)
Stayed 5 nights in May 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything!
Stayed 4 nights in Apr 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely zen-like hotel. Good breakfast.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facility...good location!
Stayed 5 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wven though the hotel is in the middle of everything, it was very quiet. Loved the Onsen & massage chairs. The room was bigger than I expected, given that most hotel rooms in Japan are tiny. This one felt like the size of a hotel room in the USA. My only minor complaint is I had asked them if my friend could check in before I got there and still put the room charge on my card that I used for the reservation. They said yes in the expedia messages, but when she got there, they made her use a machine to check in which required her credit card. When I got there a couple hours later, they could not change the charge to my card. Nor could they split the room charges. Like I said, a small issue, but I would have paid in advance if I had known they couldn't or wouldn't let her access the room before I got there. Overall, it's a lovely hotel and would stay there again.
Stayed 12 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location, with a nice bakery just across the road from it. Very zen and with a nice range of complementary delights throughout the day (wine happy hour, late evening soup etc). Attentive staff and comfortable room, except for air con which was a bit tricky to get right.
Stayed 3 nights in Apr 2024