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Baldi Hot Springs Hotel and Spa

3.5 star property
Family-friendly hotel with 2 restaurants and 15 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Baldi Hot Springs Hotel and Spa

10 indoor pools, 15 outdoor pools, pool loungers
10 indoor pools, 15 outdoor pools, pool loungers
Deluxe
Waterslide
10 indoor pools, 15 outdoor pools, pool loungers

Reviews

8.8 out of 10

Excellent

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
The price is AU$630
includes taxes & fees
15 Dec - 16 Dec

Explore the area

Map
Del Centro De La Fortuna 4 Km, San Carlos, La Fortuna, Alajuela, 83-6151
  • Kalambu Hot Springs
    1 min walk
  • Baldi Hot Springs
    1 min walk
  • Paradise Hot Springs
    3 min walk
  • La Fortuna (FON-Arenal)
    9 min drive

Room options

View all photos for Junior Suite

Junior Suite | Living area

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
HDTV
Memory foam bed
Private bathroom
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Junior Suite

Family Junior Suite

Family Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
HDTV
Memory foam bed
Private bathroom
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior

Superior

Superior

Highlights

Balcony
Separate sitting area
Air conditioning
HDTV
Memory foam bed
Private bathroom
Hairdryer
Shower/bath combination
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe

Deluxe

Deluxe

Highlights

Balcony
Separate sitting area
Air conditioning
HDTV
Memory foam bed
Private bathroom
Hairdryer
Shower/bath combination
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Outdoor pool

The Royal Corin Thermal Water Spa & Resort - Adults Only

Pool
Hot tub
Breakfast included
Spa
4.9 out of 5, Exceptional, (1001)
The price is AU$1,111
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Royal Corin Thermal Water Spa & Resort - Adults Only

About the area

La Fortuna

A family-friendly stay in La Fortuna awaits you at Baldi Hot Springs Hotel and Spa. You'll be within steps of Baldi Hot Springs and within a short 5-minute stroll of Paradise Hot Springs. Highlights at this hotel include 2 restaurants, 15 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Virgita Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Roca Di Baldi Wet Bar is the hotel's own bar. Enjoy the 10 indoor swimming pools, Hot tub and sauna plus access to hot springs. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning free buffet breakfast is offered between 7 AM and 10 AM. There's also the convenience of free self parking. .Places within a 15-minute walk of this 3.5-property class La Fortuna hotel include Ecotermales Fortuna and Los Lagos Hot Springs.

What's nearby

  • Baldi Hot Springs - 1 min walk - 0.1 km
  • Paradise Hot Springs - 3 min walk - 0.3 km
  • Ecotermales Fortuna - 5 min walk - 0.5 km
  • Los Lagos Hot Springs - 11 min walk - 1.0 km
  • Termales Los Laureles - 3 min drive - 1.8 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 129 min drive

Restaurants

  • ‪Virgita Ristorante - ‬1 min walk
  • ‪La Saca Restaurant - ‬7 min drive
  • ‪Restaurante Ti-Cain - ‬4 min drive
  • ‪Red Frog Coffee Roaster - ‬3 min drive
  • ‪Raul Castaño - ‬4 min drive

About this property

Baldi Hot Springs Hotel and Spa

Family-friendly hotel with 2 restaurants and 15 outdoor pools
Baldi Hot Springs Hotel and Spa offers its guests a full-service spa, hot springs, 15 outdoor swimming pools, and 10 indoor swimming pools. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a hot tub, and a sauna are also featured at the family-friendly Baldi Hot Springs Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

This 3.5-star La Fortuna hotel is smoke free.

  • 1 building
  • 24 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Baldi Hot Springs Hotel and Spa offers 24 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature memory foam mattresses. Cable televisions are provided. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. There are hot springs on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 2 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Giardino Wet Bar
  • Quiquera Dry Bar
  • Restaurante Pirámide
  • Roca Di Baldi Wet Bar
  • Virgita Restaurant

Family friendly

  • 10 indoor pools
  • 15 outdoor pools
  • Children's pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 24-inch HDTV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used at time of booking is only to guarantee the reservation. Payment via bank transfer is due upon booking; guests will be contacted with payment instructions prior to their arrival.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Baldi Hot Springs Hotel and Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Baldi Hot Springs
Baldi Hot Springs Fortuna
Baldi Hot Springs Hotel Spa
Baldi Hot Springs Hotel Fortuna
Baldi Hotel
Baldi Springs
Hotel Baldi Hot Springs
Baldi Hot Springs Hotel La Fortuna
Baldi Hot Springs La Fortuna
Baldi Hot Springs La Fortuna
Baldi Hot Springs Hotel and Spa Hotel
Baldi Hot Springs Hotel and Spa La Fortuna
Baldi Hot Springs Hotel and Spa Hotel La Fortuna

Frequently asked questions

What is the cancellation policy at Baldi Hot Springs Hotel and Spa?

Baldi Hot Springs Hotel and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Baldi Hot Springs Hotel and Spa?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Baldi Hot Springs Hotel and Spa on 15 Dec 2024 start from AU$630.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Baldi Hot Springs Hotel and Spa?

Yep, Baldi Hot Springs Hotel and Spa has a free self car park. Onsite parking is limited.

Is there a spa on site at Baldi Hot Springs Hotel and Spa?

Yep, there is an onsite spa at Baldi Hot Springs Hotel and Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Baldi Hot Springs Hotel and Spa have a pool?

Yep, and guests love it! Take your pick from 15 outdoor swimming pools, 10 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Baldi Hot Springs Hotel and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Baldi Hot Springs Hotel and Spa?

Baldi Hot Springs Hotel and Spa features 15 outdoor pools, 10 indoor pools and a full-service spa.

What makes Baldi Hot Springs Hotel and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Baldi Hot Springs Hotel and Spa.

Is Baldi Hot Springs Hotel and Spa family-friendly?

You bet! With amenities such as a children's pool, children's meals and a playground, it's no surprise that Baldi Hot Springs Hotel and Spa is a hit with families.

Does Baldi Hot Springs Hotel and Spa serve breakfast?

Sure does, free buffet brekkie is served daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Baldi Hot Springs Hotel and Spa?

No, Baldi Hot Springs Hotel and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Baldi Hot Springs Hotel and Spa?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Baldi Hot Springs Hotel and Spa?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Baldi Hot Springs Hotel and Spa?

No, pets and service animals are not allowed.

Baldi Hot Springs Hotel and Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 860 reviews" "
Rating 8 - Good. 187 out of 860 reviews" "
Rating 6 - Okay. 68 out of 860 reviews" "
Rating 4 - Poor. 42 out of 860 reviews" "
Rating 2 - Terrible. 34 out of 860 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2024

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrey

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Luz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and loved it! stayed one night but didn't know ahead that after check out I can hand around until 10pm, I couldn't take advantage of that because our plans for the day where already paid for, but if I have known that I would've stay perhaps another night to make it easier on the family.
Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, beautiful, beautiful grounds. Definitely book! I would give this a 5/5 if it weren't for the rude staff during checkout. We were checking out an hour early, and my husband was at the front desk while I finished getting our kids dressed in the room. Unbeknownst to us, the entire family had to be present at checkout. Suddenly, the room door opened, and the housekeeper started yelling, “Get out, it’s checkout time.” I found this extremely rude, and the treatment downstairs was the same. This was confusing as the hospitality had been wonderful and everyone was friendly during our entire stay. Other than that, it's a 5/5. The grounds were well maintained and beautiful! The hot springs were so relaxing, and the slides were fun! Despite the tour buses that stop by for the day, the place is so large that it still feels empty and quiet. Breakfast, included from 7-10 am, was delicious! The on-site restaurant for lunch was good, and the buffet-style dinner ($22) was also delicious. We have stayed at Tabacon in the past, but I would recommend Baldi over Tabacon. I enjoyed how empty and quiet it was in the early mornings and on weekdays.
Stayed 4 nights in Jul 2024

8/10 Good

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Couldn’t sleep good to noisy with animals sounds and in the morning at 6 am they stared working around . Everyone friendly and helpful. Great location. Clean. Good food.
Stayed 4 nights in Jun 2024

6/10 Okay

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Harshad

Stayed 2 nights in Jun 2024

10/10 Excellent

Monica, Lake Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in May 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool cleanliness, sizes and options cannot be beat! The 24-hour pool is rotated, and pools cleaned and refilled daily. There are plenty of different temperatures as well as a natural cave sauna with mini hot waterfalls. Our room had a balcony with chairs where we could enjoy coffee in the morning and spot hummingbirds feeding. The room is stocked with everything from water, nuts, chips to a 5th of some liquors. The shower could have been a little better but was the only hotel of three we stayed at that actually had a tub. Although the drinks were pricey at least they were really good. Food was good but there is only the option of the same menu for sit down and room service or the buffet. Quality of the food was good, and the breakfast buffet had great options for omelet, fruits, cereal, yogurt, eggs, bacon and more. The property was so big the bell hop gave us a quick tour on a cart prior to delivering and helping us to our hotel room.
Stayed 2 nights in May 2024

4/10 Poor

Dan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We have stayed at this property 6 times before and has always loved it. We had a problem that our shower was not working, barely a trickle of water. We informed the staff, and they agreed that something was definitely wrong. They offered to fix or switch rooms. As we had already unpacked for multiple days, we gave them a chance to fix. We were told it was fixed, and it was temporarily, but then the same problem occurred. We were offered an opportunity to move, but is was already late on our last night, we didn't want to pack up, just to check out the next day. basically we had 1 day where the shower worked properly. The staff offered no compensation, which should have been offered even if we had moved for our inconvenience. The front desk tried, but basically have no authority to do anything. The manager, Max, was a coward, and would not even talk to us directly. Problems occur in hospitality, but the gauge of a quality establishment is how problems are handled. Offering to switch rooms at the least convenient time with no other compensation is not acceptable. Not to mention we were repeat "VIP" guests. We weren't looking for a full refund or anything, just a small discount for our inconvenience. I even asked if they would cover the 2 drinks we had at the bar ($24) and we were told it was not possible. What a joke. Baldi has changed over the years, and they definitely do not care about the guests, they are more concerned about selling day passes to the springs
Stayed 3 nights in May 2024

10/10 Excellent

tanya, Yakima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this property!!
Stayed 4 nights in Mar 2024

8/10 Good

Erika Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy limpio y en excelente estado de mantenimiento. Nos dieron un cuarto para personas con discapacidad, pero no lo necesitabamos.
Stayed 3 nights in Apr 2024

2/10 Terrible

Rynette

Stayed 2 nights in Apr 2024

6/10 Okay

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is as lovely advertised. However, the unfriendly staff, ridiculous charging policy and bad food is what ruined it for us. We were charged $100/day in addition to our contracted rate because we had our daughter checked in with us under a 2p reservation. I am more than willing to pay the additonal fee because of my booking error, however, it did not come with a room upgrade or even a cot to accomdate the additional person in a single king bed room. Making matters even worse, our family got food poisoning after our first dinner there. This caused us to miss out on a prepaid tour the next day. When we reported this to the front desk, their reaction was less than empathetic or bother to ask our names or what room we were in. I cannot recommend this property based on customer service. There are lots of nice properties in the area which i am sure would have provided us a nicer experience.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Stayed 4 nights in Mar 2024

8/10 Good

ANAND BABU

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My recent stay at Baldi Hot Springs Hotel and Spa in La Fortuna provided a mix of positives and negatives, ultimately leaving me with a mixed impression. On the positive side, the hot springs themselves were very nice, clean, and conveniently located. They provided a relaxing retreat and were a highlight of the stay. However, the experience was marred by several issues. The front desk staff were not attentive, leading to a lengthy check-in process and a lack of responsiveness throughout my stay. While the breakfast buffet offered a good variety of options, the lunch buffet was only average in quality. Furthermore, I encountered issues with the hotel's policies regarding pool towels. Despite being provided with towels upon check-in, one was stolen while I was using the hot springs. When I approached the staff for assistance, they were unhelpful and failed to address the situation satisfactorily. To exacerbate matters, upon checking out, I was charged for the stolen towel, which felt unjust given the circumstances. Although I enjoyed the attractions of La Fortuna, including its natural beauty, I do not plan to stay at Baldi Hot Springs Hotel and Spa again in the future. The lack of attentive service, coupled with policy enforcement issues, detracted significantly from what could have been a more enjoyable experience.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Our room was top notch and the free breakfast was delicious.
Stayed 3 nights in Mar 2024

8/10 Good

Danniel, Miami

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice facilities. Room was ok for the price. Food was below average.
Stayed 1 night in Mar 2024

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baldi was absolutely wondering, the staff was amazing and the hot springs were to die for. Amazing experience from the second we got there.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing. The view of the volcano was amazing from the property.
Stayed 4 nights in Feb 2024

4/10 Poor

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not like that we had to pay an additional $50 per night for my 10 year old daughter, but then were not provided with a roll away bed for her or even a towel. Our "view" was of a construction site. Our room was a "family suite", but it was just one giant room without even a sofa to sit on. It was not very family friendly. There seemed to be no perks to staying on-site at Baldi, other than breakfast. It was crowded by outside guests using the pools all but the very early morning hours.
Stayed 3 nights in Feb 2024

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband passed away just before our trip. We paid over $4,000.00 to stay here. I called as soon as I could to cancel this trip. Every reservation needed for this trip EXCEPT the resort offered a refund. Even tickets purchased that clearly stated no refund found this to be a unique situation that empathy and compassion needed to be shared gave a complete refund. When I tried to talk with someone about the situation they refused to speak with me or a translator. I could only send an email that they refuse to answer. I would warn any US citizen to ever stay at this resort.
Stayed 10 nights in Feb 2024