4/10 Poor
Kevin Mark
Travelled with partner
24 Sept 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location, staff, breakfast and common areas all good.
Our room ….. very poor indeed ! The reason apparently is because it’s due an upgrade !!
Our room was very dated, poorly maintained and most importantly a health hazard due to the damp. The damp was clearly visible, on the carpet, the walls- peeling wall paper, mould in some areas. Rust on the bedside lamps. Most importantly our clothes were very damp after a few days of hanging in the closet. Explantion given was the fan in the bathroom was not working despite it sounding as if it was. Not the job of a guest to spot that one ! The fan has clearly not been working for a very long time !!! We brought the issue to the attention of the hotel Manager. Not once did he say “sorry “ he just thanked us for bringing it to his attention and reminded us about his excitement for the future refurbishment ! We were not looking for any compensation at all. The lack of contrition from the Manager was extremely disappointing and no gesture of good will was offered eg a drink from the bar. This would at least of helped to prove he was actually sorry for our experience !!! In conclusion this particular room has been in a very poor condition for a very long time and if Management claim they were not aware of this they were not doing there job correctly!
Kevin Mark
Stayed 5 nights in Sep 2024