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Mercure La Rochelle Vieux-Port

4.0 star property
Pet-friendly La Rochelle hotel connected to the convention centre, steps from L'Espace Encan de La Rochelle
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure La Rochelle Vieux-Port

Seasonal outdoor pool
Premium bedding, Select Comfort beds, in-room safe, desk
Exterior
Premium bedding, Select Comfort beds, in-room safe, desk
Eco-friendly toiletries, hair dryer, towels, soap

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pool
  • 24/7 front desk
The price is AU$170
includes taxes & fees
2 Jan - 3 Jan 2025

Explore the area

Map
Quai Louis Prunier, La Rochelle, Charente-Maritime, 17000
  • L'Espace Encan de La Rochelle
    5 min walk
  • La Marée
    1 min walk
  • La Rochelle Station
    8 min walk
  • La Rochelle (LRH-La Rochelle - Île de Ré)
    18 min drive

Room options

View all photos for Privilege, Room, 1 Double Bed, Balcony

Privilege, Room, 1 Double Bed, Balcony

Privilege, Room, 1 Double Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
LED TV
Select Comfort bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Terrace

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 1 Double Bed, Terrace

Highlights

Soundproofed
Air conditioning
Heating
LED TV
Select Comfort bed
Blackout curtains
Premium bedding
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
LED TV
Select Comfort bed
Blackout curtains
Premium bedding
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
LED TV
Select Comfort bed
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed, Harbour View

Premium bedding, Select Comfort beds, in-room safe, desk

Junior Suite, 1 Double Bed with Sofa bed, Harbour View

Highlights

Soundproofed
Air conditioning
Heating
Free minibar items
LED TV
Select Comfort bed
Blackout curtains
Premium bedding
  • 30 sq m
  • Harbour view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Single Beds

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
LED TV
Select Comfort bed
Blackout curtains
Premium bedding
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Exterior

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
LED TV
Select Comfort bed
Blackout curtains
Premium bedding
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Maisons du Monde Hôtel & Suites - La Rochelle Vieux Port

Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (267)
The price is AU$179
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Maisons du Monde Hôtel & Suites - La Rochelle Vieux Port

About the area

La Rochelle

Mercure La Rochelle Vieux-Port puts you in the heart of La Rochelle, connected to the convention centre and within a 20-minute stroll of L'Espace Encan de La Rochelle and Vieux Port. Highlights at this hotel include a restaurant, a marina and a bar/lounge. .The restaurant, GAEE, serves Regional cuisine and is open for breakfast, lunch and dinner. Enjoy the gym and seasonal outdoor swimming pool. 10764 square feet (1000 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 30-minute walk of this 4-property class La Rochelle City Centre hotel include Parc des Expositions de La Rochelle and Casino Barriere de La Rochelle.

What's nearby

  • L'Espace Encan de La Rochelle - 5 min walk
  • Vieux Port - 7 min walk
  • La Rochelle Hotel de Ville - 9 min walk
  • Port des Minimes - 7 min drive
  • Casino Barriere de La Rochelle - 7 min drive

Getting around

  • La Rochelle Station - 8 min walk
  • La Rochelle (LRH-La Rochelle - Île de Ré) - 18 min drive

Restaurants

  • ‪Brasserie Safran - ‬3 min walk
  • ‪La Voile Blanche - ‬4 min walk
  • ‪Café du Bassin - ‬4 min walk
  • ‪Le Pompon - ‬4 min walk
  • ‪164 Espresso Bar - ‬4 min walk

About this property

Mercure La Rochelle Vieux-Port

Pet-friendly La Rochelle hotel connected to the convention centre, steps from L'Espace Encan de La Rochelle
Mercure La Rochelle Vieux-Port offers its guests a marina, a fitness centre, and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Mercure La Rochelle Vieux-Port. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star La Rochelle hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 4 levels
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 1990
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure La Rochelle Vieux-Port offers 150 air-conditioned accommodations with a safe and complimentary bottles of water. Select Comfort beds feature premium bedding. 42-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This La Rochelle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Arabic, Dutch, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered parking on site (EUR 17.90 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 19 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • GAEE

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (10,764 square foot of space)

Outdoors

  • Marina
  • On the boardwalk/promenade
  • On the waterfront
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Fixed shower seat
  • Hardwood flooring in room
  • Lift (98 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
The terrace in the 'Classic Room, 1 Double Bed, Terrace' is accessible by a 16-inch (40-centimeter) step.

Access methods

Staffed front desk

Pets

  • Pets: EUR 16 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 per person
  • Uncovered self-parking fee: EUR 17.90 per day
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Rochelle Vieux Port
Mercure Vieux
Mercure Vieux Hotel
Mercure Vieux Hotel Rochelle Port
Mercure La Rochelle Vieux Port Sud Hotel La Rochelle
Mercure Rochelle Vieux Port Sud Hotel
Mercure Vieux Port Sud Hotel
Mercure Rochelle Vieux Port Sud
Mercure Vieux Port Sud
Mercure La Rochelle Vieux Port
Mercure La Rochelle Vieux Port Sud
Mercure La Rochelle Vieux Port
Mercure La Rochelle Vieux-Port Hotel
Mercure La Rochelle Vieux Port Sud Hotel
Mercure La Rochelle Vieux-Port La Rochelle
Mercure La Rochelle Vieux-Port Hotel La Rochelle

Frequently asked questions

Is parking available at Mercure La Rochelle Vieux-Port?

Yep, Mercure La Rochelle Vieux-Port has a secured uncovered self car park for EUR 17.90 per day. Onsite parking is limited.

How much does it cost to stay at Mercure La Rochelle Vieux-Port?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Mercure La Rochelle Vieux-Port on 2 Jan 2025 start from AU$161.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Mercure La Rochelle Vieux-Port?

Yep, Mercure La Rochelle Vieux-Port is a short 17-minute walk from Concurrence Beach. Fun beach activities include sailing and swimming. You can also find motor boats.

Does Mercure La Rochelle Vieux-Port have a pool?

Mercure La Rochelle Vieux-Port has a seasonal outdoor pool. The pool is open 10:00 AM to 9:00 PM (Seasonal outdoor pool open from April to October).

What makes Mercure La Rochelle Vieux-Port a romantic place to stay?

Ocean-view dining and a lounge bar, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Mercure La Rochelle Vieux-Port.

Is Mercure La Rochelle Vieux-Port family-friendly?

You bet! With amenities such as children's meals, babysitting services and laundry facilities, it's no surprise that Mercure La Rochelle Vieux-Port is a hit with families.

Does Mercure La Rochelle Vieux-Port serve breakfast?

Yep, buffet brekkie is offered weekdays between 6:30 AM and 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure La Rochelle Vieux-Port?

No, Mercure La Rochelle Vieux-Port does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure La Rochelle Vieux-Port?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure La Rochelle Vieux-Port?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure La Rochelle Vieux-Port?

Cats and dogs are welcome at Mercure La Rochelle Vieux-Port, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

Mercure La Rochelle Vieux-Port Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 209 out of 522 reviews" "
Rating 8 - Good. 228 out of 522 reviews" "
Rating 6 - Okay. 64 out of 522 reviews" "
Rating 4 - Poor. 17 out of 522 reviews" "
Rating 2 - Terrible. 4 out of 522 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maxime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property next to the aquarium, super well located. Breakfast is great, I had the occasion to also have lunch at their restaurant and food was really good. Pool area is nice, the staff is really kind. I would recommend this hotel for sure.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, especially the bar staff. Very welcoming and friendly. Hotel was spotless and quiet. The pool area was really nice. Lovely bedrooms (in hindsight I should have booked a larger room, as was a bit tight, but totally my own fault). Cleaned every day, towels replenished. Really nice location. Within walking distance of everything.
Stayed 7 nights in Aug 2024

10/10 Excellent

Anna, Cambridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was completely remodeled and everything feels new. Location is great, food is great, staff is great. Rooms are large and comfortable. Breakfast buffet is amazing. So excited to see "American coffee" available!
Stayed 5 nights in Jun 2024

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great in an awesome location next to everything
Stayed 2 nights in Jul 2024

8/10 Good

Brent

Stayed 1 night in Jul 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Obidike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fabulous stay, great friendly staff. Very clean and comfy hotel with easy access to fresh drinking water. Has a small gym, a swimming pool and posh bar. My only issue is that with lost property they aren't proactive in informing the guest that they have found your items. Once with my wallet when I described that I had lost it and the person said nothing was handed in without checking and when I insisted she checked, found it straight away with my room number on the postit with my name. Should have been made aware earlier. As too my charger.
Stayed 5 nights in Jun 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2024

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good location and has (paid) parking. Rooms were comfy and clean. Restaurant is smart and food is good. Great hotel.
Stayed 4 nights in Mar 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great location
Very nice hotel in a great location overlooking the harbour and adjacent to the aquarium. Comfortable room and bed, the room was nice a clean with good facilities. Reception staff were excellent helping my wife with a lost iPad left in a sister hotel in Rouen. Private parking, take a ticket on entry and pay at the barrier when leaving. Would recommend.
Stayed 1 night in Jan 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the action whether that is the water / boating activities or shops or restaurants
Stayed 2 nights in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in old harbor area
Great location on water but a lot of closed roads around hotel and somewhat difficult to get too. Parking was an on-site outside lot but very crowded and hard to find space
Stayed 1 night in Mar 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated rught in the heart of tje port.Stuff was all cloae by and parking at hotel was easy
Stayed 1 night in Mar 2022

10/10 Excellent

Stuart

Stayed 1 night in Mar 2022

8/10 Good

cathy ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very efficient but tiny, reminiscent of a cruise ship size room.
Stayed 1 night in Sep 2021

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location for site seeing.
Stayed 1 night in Sep 2021

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with secure parking.
Stayed 1 night in Aug 2021

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in every way
We chose this hotel because of its on site parking but it provided much more than that. Location is excellent overlooking the port. The service really good and the breakfast better than expected. Will return
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Val

Liked: Cleanliness
Disliked: Property conditions & facilities
Dissappointed
The hotel is well placed to walk into central La Rochelle and has plenty of parking. Whether it is policy for Hotel.com bookings to be given a top floor room at maximum distance from the lifts I do not know but it was not an encouraging start. After we had unpacked we tried to have a shower. The control for the water was loose and lifted totally from the side of the bath and we could not obtain any water from the bath. The receptionist came to the room and managed to get the shower to work something I was subsequently unable to achieve. We were offered another room but we were only staying one night and did not want the hassle.
Stayed 1 night in Sep 2020