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Fairmont Chateau Laurier

4.5 star property
Eco-certified hotel with 3 restaurants and fitness centre

Photo gallery for Fairmont Chateau Laurier

Exterior
Presidential Suite, 1 King Bed
Bar (on property)
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
The current price is AU$268
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
1 Rideau St, Ottawa, ON, K1N 8S7
  • Byward Market Square
    ‪6 min walk‬
  • Parliament Hill
    ‪6 min walk‬
  • University of Ottawa
    ‪8 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Fairmont, Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Fairmont, Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds (Fairmont Room)

Double Room, 2 Double Beds (Fairmont Room)

Double Room, 2 Double Beds (Fairmont Room)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, View (Fairmont Room)

Premium bedding, pillow-top beds, minibar, in-room safe

Double Room, 2 Double Beds, View (Fairmont Room)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Corner

Suite, 2 Double Beds, Corner

Suite, 2 Double Beds, Corner

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Corner

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Corner

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 187 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Corner

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Queen Bed, Corner

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 57 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (Parliament View)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds (Parliament View)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room,1 King Bed (Parliament or Majors Hill Park View)

Premium bedding, pillow-top beds, minibar, in-room safe

Signature Room,1 King Bed (Parliament or Majors Hill Park View)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, View (Parliament View)

View from room

Room, 1 Queen Bed, View (Parliament View)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, View (Parliament View)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, View (Parliament View)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont, Room, 1 Queen Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Fairmont, Room, 1 Queen Bed

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Ottawa

Fairmont Chateau Laurier places you in the centre of Ottawa, steps from Rideau Canal and within a short 5-minute stroll of Rogers Centre Ottawa. Highlights at this eco-friendly hotel include 3 restaurants, an indoor swimming pool and a bar/lounge. .The restaurant, Wilfrid's, serves international cuisine and is open for breakfast. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include a gym, Wi-Fi in public areas and spa services. Each morning full breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this Downtown Ottawa hotel include Byward Market Square and University of Ottawa.

What's nearby

  • Rogers Centre Ottawa - 3 min walk - 0.3 km
  • National Arts Centre - 4 min walk - 0.3 km
  • Byward Market Square - 6 min walk - 0.5 km
  • Parliament Hill - 6 min walk - 0.5 km
  • University of Ottawa - 8 min walk - 0.7 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 10 min drive
  • Ottawa International Airport (YOW) - 21 min drive

Restaurants

  • ‪JOEY Rideau - ‬2 min walk
  • ‪Wilfrid's - ‬1 min walk
  • ‪The Shore Club - ‬3 min walk
  • ‪Bridgehead - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk

About this property

Fairmont Chateau Laurier

Eco-certified hotel with 3 restaurants and fitness centre
Fairmont Chateau Laurier offers its guests an indoor pool and a fitness centre. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

Business amenities include a business centre and meeting rooms. Spa services, multilingual staff, and gift shops/newsstands are also featured at the eco-certified Fairmont Chateau Laurier. Parking is available for a fee.

This Ottawa hotel is smoke free.

  • 426 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Conference rooms
  • Built in 1912
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Fairmont Chateau Laurier offers 426 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

This Ottawa hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Microwaves, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 15.76 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (CAD 15.76 per night)

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (CAD 67.80 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 42 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • La Terrasse
  • Wilfrid's
  • Zoe's Lounge

Things to do

  • Art gallery
  • Bicycle rentals
  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave on request
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 January to 31 January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 60 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 42 per person
  • Fee for in-room wireless Internet: CAD 15.76 per day (rates may vary)
  • Fee for in-room wired Internet: CAD 15.76 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 15.76 per night (rates may vary)
  • Valet parking fee: CAD 67.80 per day (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 7:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chateau Fairmont Laurier
Chateau Laurier
Chateau Laurier Fairmont
Fairmont Chateau
Fairmont Chateau Laurier
Fairmont Chateau Laurier Hotel
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Chateau Laurier Ottawa
Fairmont Laurier
Laurier
Fairmont Hotel Chateau Laurier
Fairmont Hotel Ottawa
Fairmont Ottawa
Ottawa Fairmont
Fairmont Chateau Laurier Hotel
Fairmont Chateau Laurier Ottawa
Fairmont Chateau Laurier Hotel Ottawa

Frequently asked questions

What is the cancellation policy at Fairmont Chateau Laurier?

Fairmont Chateau Laurier offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Chateau Laurier?

As of 1 Apr 2025, prices found for a 1-night stay for 2 adults at Fairmont Chateau Laurier on 4 Apr 2025 start from AU$268.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Chateau Laurier?

Yep, Fairmont Chateau Laurier has uncovered valet parking with in/out privileges for CAD 67.80 per day.

Is there a spa on site at Fairmont Chateau Laurier?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Fairmont Chateau Laurier have a pool?

Fairmont Chateau Laurier has an indoor pool. The pool is open 7:00 AM to 7:30 PM.

What makes Fairmont Chateau Laurier a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Fairmont Chateau Laurier.

Is Fairmont Chateau Laurier family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Fairmont Chateau Laurier is a hit with families.

Does Fairmont Chateau Laurier serve breakfast?

Yep, full breakfast is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Fairmont Chateau Laurier?

No, Fairmont Chateau Laurier does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Chateau Laurier?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Chateau Laurier?

Check-in begins at 4 PM. Check-out time is noon.

Fairmont Chateau Laurier Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1525 out of 2598 reviews
Rating 8 - Good. 551 out of 2598 reviews
Rating 6 - Okay. 282 out of 2598 reviews
Rating 4 - Poor. 122 out of 2598 reviews
Rating 2 - Terrible. 118 out of 2598 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kartik

Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Juliana

Stayed 1 night in Dec 2024

10/10 Excellent

Manjari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations however the walls are thin and we were awaken several times due to the noise coming from other rooms.
Stayed 3 nights in Dec 2024

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Stayed 1 night in Dec 2024

10/10 Excellent

Maria, Waterdown

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning very noisy!
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a beautiful hotel right in the downtown.
Stayed 2 nights in Dec 2024

4/10 Poor

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Valet is a joke. 30 min in my car to have it taken care of and I have waited almost one hour to have my car back. And they were arrogant still to charge me for that service !
Stayed 1 night in Dec 2024

10/10 Excellent

Marcello

Stayed 1 night in Nov 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
The experience of staying here was exceptional. The hotel is a beautiful and warm experience from top to bottom.
Stayed 5 nights in Dec 2024

8/10 Good

Laura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The concierge and cleaning staff were friendly and helpful. The “Deluxe King” was more like a Queen with 2 armchairs and desk.. no couch or place for the third to sleep. We got a rollaway bed brought up for our son. There was no place to park to load/unload asides from the congested lobby port. Being “dog friendly” I expected a side door to exit/re-enter but only an exit was available so we had to walk in and around the valet one way traffic flow to get to main lobby, which scared my Shiba. When checking in the host only had a french pet agreement and explained we were not to leave our dog in the room “in case of emergency”. I would not have reserved here if I had known this as we don’t take our dog to restaurants and had never dealt with this type of policy at other “pet-friendly” places. The stair case was nice, and the location. The wifi and TV were spotty. No refrigerator /microwave asides from fully stocked “mini bar”. The food was overpriced and the space sized tub had no plug, so defeated the purpose of a deluxe bathroom. Not a good place for us.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay from the minute we pulled up to the hotel. The valet & front desk staff were help, accommodating, friendly & made us feel comfortable & important. We stayed in room 592, housekeeping staff were lovely & genuinely wanted our stay to be comfortable & memorable. Such a beautiful hotel, fantastic location, in an amazing city. Best hotel stay we have ever had. Can't wait to stay again.
Stayed 2 nights in Dec 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks, had a great stay
Stayed 1 night in Dec 2024

10/10 Excellent

Xuefen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Angelo

Stayed 1 night in Dec 2024

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Emily, Natick

Travelled with partner
Liked: Cleanliness, staff & service
I loved being in the city close to everything! The breakfast was amazing as was the service. The carpet in the room was old and smelled… and the bathroom looked dated. It was pretty quiet and we slept well. I enjoyed having the afternoon tea (pricey, but fun) and the evening meals, but more than two nights and I would have been bored with the food. Drinks were fun! Valet parking totally worth it! Great people working there and at Zoe’s.
Stayed 2 nights in Dec 2024

6/10 Okay

Roy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old rooms, noise from adjacent rooms.
Stayed 6 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Barbara, Etobicoke

The Chateau lived up to its reputation as the finest hotel in Ottawa. However, we were disappointed in the valet parking service. While the staff were very helpful, we were unable to order the car by phone since no-one answered and the app had a glitch so we couldn’t request it for at least 45 minutes.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jean-Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

CHERUBIN, Bowie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife, my youngest child, and myself enjoyed our stay at Château Laurier, especially the wonderful staff.
Stayed 1 night in Dec 2024

8/10 Good

Cher

Liked: Cleanliness, property conditions & facilities, room comfort
Disorganized but gorgeous
The hotel is beautiful and comfortable. Cleaning was very good. Service at the front desk was slow but fine. Service in the restaurant/lounge was the most disorganized I have ever seen. The young black woman was excellent. Everyone else in there seemed completely confused. One older server was rude when we asked if she could help us because we had waited fifteen minutes and hadn’t received our water yet. “Has someone talked to you?! Then, no. I can’t help you.” There appears to be a lack of leadership and processes across the board at the hotel (cleaning staff may be an exception). The hotel was gorgeous though and I hope they can get it together to provide a higher level of service.
Stayed 2 nights in Dec 2024