2/10 Terrible
Owen
Travelled with partner
23 Nov 2023
Disliked: Staff & service, amenities
Do not recommend this property! While the room itself was fine, there were no staff to be seen at all (definitely not 24/7 front desk as advertised) and we were overcharged during the check-in process. The online check-in required card details to pay for the city tax, before we were given access codes to the property. Instead of processing only the €5 city tax, this property charged €5 the full accommodation cost, which had already been paid via Expedia. They are double dipping! Attempts to contact the property for a refund, via email and Expedia message have been met with silence. Save yourself the hassle of a disputed transaction and stay somewhere else.