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Sina Villa Medici, Autograph Collection

5.0 star property
Luxury Florence hotel in Santa Maria Novella with a health club
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sina Villa Medici, Autograph Collection

Lobby
Lobby
Signature Suite, 1 Bedroom, Non Smoking, Terrace (Balcony)
Exterior
Cocktail bar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Gym
  • Pet-friendly

Explore the area

Map
Via Il Prato 42, Florence, FI, 50123
  • Historic Centre of Florence
    1 min walk
  • Piazza di Santa Maria Novella
    9 min walk
  • Basilica of Santa Maria Novella
    9 min walk
  • Florence (FLR-Peretola)
    21 min drive

Room options

View all photos for Signature Suite, 1 Bedroom, Non Smoking, Terrace (Balcony)

Signature Suite, 1 Bedroom, Non Smoking, Terrace (Balcony)

Signature Suite, 1 Bedroom, Non Smoking, Terrace (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom, Non Smoking, View (Urban)

Royal Suite, 1 Bedroom, Non Smoking, View (Urban) | Living room

Royal Suite, 1 Bedroom, Non Smoking, View (Urban)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

Suite, 1 Bedroom, Non Smoking, Garden View

Suite, 1 Bedroom, Non Smoking, Garden View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, View (Urban)

Premium Room, 1 King Bed, Non Smoking (Urban)

Premium Room, 1 King Bed, Non Smoking, View (Urban)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Garden View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Non Smoking, Garden View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking, View

Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking, View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Non Smoking, View (Urban)

Premium Room, 2 Single Beds, Non Smoking (Urban)

Premium Room, 2 Single Beds, Non Smoking, View (Urban)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, View (Urban)

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds, Non Smoking, View (Urban)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, View (Urban)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking, View (Urban)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Florence

A luxury stay in the heart of Florence awaits you at Sina Villa Medici, Autograph Collection. Within steps you'll find Historic Centre of Florence and Piazza di Santa Maria Novella within a 15-minute stroll. Highlights at this family-friendly hotel include a restaurant, a gym and a bar/lounge. .The restaurant, Harry's Bar The Garden, serves local and international cuisine and is open for breakfast, lunch and dinner. Harry's Bar The Garden is the hotel's own cocktail bar. Enjoy the gym, Turkish bath/hammam, sauna and seasonal outdoor swimming pool. 2476 square feet (230 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 7 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute walk of this 5-property class Santa Maria Novella hotel, attractions include Pitti Palace and Fortezza da Basso.

What's nearby

  • Historic Centre of Florence - 1 min walk - 0.0 km
  • Piazza di Santa Maria Novella - 9 min walk - 0.8 km
  • Ponte Vecchio - 16 min walk - 1.4 km
  • Cathedral of Santa Maria del Fiore - 16 min walk - 1.4 km
  • Uffizi Gallery - 19 min walk - 1.6 km

Getting around

  • Porta al Prato - Leopolda Tram Stop - 5 min walk
  • Porta al Prato Station - 6 min walk
  • Peretola Airport (FLR) - 21 min drive

Restaurants

  • ‪Montebello Splendid - ‬3 min walk
  • ‪Le Sorelline Wine Bar Caffè - ‬4 min walk
  • ‪Hoseki - ‬2 min walk
  • ‪Nirvana - ‬2 min walk
  • ‪B.Ice - ‬2 min walk

About this property

Sina Villa Medici, Autograph Collection

Luxury Florence hotel in Santa Maria Novella with a health club
Sina Villa Medici, Autograph Collection offers its guests a seasonal outdoor pool, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre, 7 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2476 square feet (230 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Sina Villa Medici, Autograph Collection. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Florence hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • 2476 sq ft of conference space
  • 230 sq. m of conference space
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sina Villa Medici, Autograph Collection offers 100 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets.

This Florence hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Area shuttle
  • Valet parking on site (EUR 45 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 36.30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Harry's Bar The Garden
  • Harry's Bar The Garden

Family friendly

  • Free cot
  • In-room babysitting
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,476 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms
  • Coworking space

Outdoors

  • Garden

Spa

  • In-room massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per accommodation (varies based on length of stay)
  • Maximum 2 (weight limit: 55 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 55.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 36.30 per person
  • Airport shuttle fee: EUR 75 per vehicle (one way)
  • Valet parking fee: EUR 45 per day
  • Pet fee: EUR 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and Barclaycard. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand Hotel Villa Medici SINA HOTEL
Grand Hotel Villa Medici SINA HOTEL Florence
Grand Villa Medici SINA
Grand Villa Medici SINA Florence
Sina Villa Medici Hotel Florence
Sina Villa Medici Hotel
Sina Villa Medici Florence
Grand Hotel Medici
Sina Villa Medici Autograph Collection Hotel Florence
Sina Villa Medici Autograph Collection Hotel
Sina Villa Medici Autograph Collection Florence
Sina Villa Medici Autograph Collection
Sina Villa Medici, Autograph Collection Hotel
Sina Villa Medici, Autograph Collection Florence
Sina Villa Medici, Autograph Collection Hotel Florence

Frequently asked questions

What is the cancellation policy at Sina Villa Medici, Autograph Collection?

Sina Villa Medici, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sina Villa Medici, Autograph Collection?

As of 27 Nov 2024, prices found for a 1-night stay for 2 adults at Sina Villa Medici, Autograph Collection on 11 Dec 2024 start from AU$453.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sina Villa Medici, Autograph Collection?

Yep, Sina Villa Medici, Autograph Collection has valet parking for EUR 45 per day.

Is there a spa on site at Sina Villa Medici, Autograph Collection?

There's no onsite spa, but this property does offer services like massages.

Does Sina Villa Medici, Autograph Collection have a pool?

Sina Villa Medici, Autograph Collection has a seasonal outdoor pool. The pool is open 11:00 AM to 7:00 PM (Seasonal outdoor pool open from June to September).

What makes Sina Villa Medici, Autograph Collection a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Sina Villa Medici, Autograph Collection.

Is Sina Villa Medici, Autograph Collection family-friendly?

You bet! With amenities such as babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Sina Villa Medici, Autograph Collection is a hit with families.

Does Sina Villa Medici, Autograph Collection serve breakfast?

Yep, buffet brekkie is on offer daily between 7 AM and 11:00 AM.

Is there a free airport shuttle available at Sina Villa Medici, Autograph Collection?

No, but there's an airport shuttle that runs 24 hours a day at scheduled times for a fee.

Is there a bar or restaurant at Sina Villa Medici, Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sina Villa Medici, Autograph Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sina Villa Medici, Autograph Collection?

Furry friends are welcome at Sina Villa Medici, Autograph Collection, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 25 kg per pet.

Sina Villa Medici, Autograph Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 296 reviews" "
Rating 8 - Good. 73 out of 296 reviews" "
Rating 6 - Okay. 44 out of 296 reviews" "
Rating 4 - Poor. 11 out of 296 reviews" "
Rating 2 - Terrible. 9 out of 296 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice well kept and pool area is a major plus. The gym and bar area need an update. Beautiful room and lobby. A little out of the way but still walkable to most areas.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sanjay

Stayed 3 nights in Jul 2024

10/10 Excellent

Dishant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience, Amazing Service
Super Hotel, Friendly Staff, Great Location
Stayed 2 nights in Mar 2024

10/10 Excellent

carolena

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing will stay here always

10/10 Excellent

Esther, west chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and very helpful. Facility very nice.
Stayed 4 nights in Sep 2023

10/10 Excellent

Apurva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome in every way !
Stayed 3 nights in Aug 2023

2/10 Terrible

Lisa

Stayed 2 nights in Aug 2023

10/10 Excellent

Nathaniel, Jupiter

Stayed 3 nights in Jul 2023

6/10 Okay

Carlos

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Las habitaciones tiene alfombra y huelen mal, el staff tiene poca vocacion de servicio.
Stayed 2 nights in Jul 2023

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023

2/10 Terrible

Sahel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great staff
Stayed 3 nights in Apr 2023

10/10 Excellent

thomas alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it may not be in the center of town, but it is easily within a 5-10 minute walk. The staff was very accommodating and eager to assist us in any way. Never had a moment I was not satisfied with it!
Stayed 6 nights in Jan 2023

10/10 Excellent

francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific. They couldn’t do enough for us.
Stayed 3 nights in Sep 2022

8/10 Good

Sze Ling

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and polite staff during my entire stay room and facilities are well maintained and clean excellent location walkable to train station and local main area would revisit this hotel if we ever come to Lucca again!
Stayed 2 nights in Aug 2022

8/10 Good

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Wifi. Friendly staff. Not great for kids as pool didn’t open until the heat of the day was upon us. Breakfast was excellent. Lovely pizza restaurant a few doors down, with excellent Wifi and a very relaxed atmosphere.
Stayed 1 night in Jul 2022

2/10 Terrible

Veena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2022

4/10 Poor

Veena

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible service fir a 5 star hotel
Although the hotel was very nice, the service was just terrible. Room service, housekeeping (needed an iron and they couldn’t find one), bar service at Henry’s bar was all incredibly slow and really bad.
Stayed 3 nights in Jul 2022

10/10 Excellent

Elysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an exquisite time in Florence in great part to staying at the oasis which is Villa Sina Medici. Each day after enjoying a busy and evenf day of exploring the treasure chest of history that is Florence we would return to Villa Sina Medici, find a lounge in the shade, and swim in the pool to rejuvenate ourselves. The staff could not have been more kind. The hotel lobby includes several beautifully appointed living areas for resting, reading, conversation, and cocktails. I will stay there anytime I return to Florence. Thank you to everyone at Villa Sina Medici for making our time in Florence perfecto!
Stayed 4 nights in Jun 2022

10/10 Excellent

Carina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a super spacious suite overlooking the beautiful garden filled with flowers and the pool and also the street! Staff was incredibly friendly and helpful! Would love to visit again!
Stayed 4 nights in May 2022

6/10 Okay

Verified traveller

Beware Premium rooms
Location was good, and having a garden and small pool was great. Otherwise it was all pretty average - a tick in the box but nothing special. Only issue was Premium rooms - we paid for Premium (highest bracket and notionally in the top floor with best views) only to be told that the hotel website was wrong and that Premium rooms were on every floor. The top floor room they offered for second and succeeding nights was smaller with single sink and shower attachment over the bath. Frankly I was left with the feeling that ‘premium’ applied only to pricing - don’t bother.
Stayed 3 nights in May 2022

2/10 Terrible

amritpal

Travelled with family
Disliked: Staff & service, property conditions & facilities
This is not a 5 star property. This hotel pictures are misleading and compared to other 5 star hotels in the area. The hotel price is too high for it's value. I felt I was in a 3 star or a 4 star hotel and I did not feel safe at the hotel.
Stayed 5 nights in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very mediocre - 5 star…not so much
We came to stay at our honeymoon and it was just fine. We hoped for excellent service due to our special occasion and no one did anything or gave us perks. At first I thought it was a cultural thing, which is completely understandable, but when we went to our hotel in Milan they showered us and celebrated. Also claiming to be 5 star is an overstatement. It was the bare minimum to be qualified. I would say 3.5/4 star if anything. Plus there was construction going on in the pool area which made relaxing a little distracting and the pool isn’t heated, so be advised when booking off season. The people there are nice, we just hoped for more of an effort due to the special occasion.
Stayed 3 nights in May 2022