4/10 Poor
Jeffrey, Springfield
Travelled with family
15 Aug 2024
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We chose Achat for a family wedding and 12 night stay. Its location and having air conditioning were major considerations.
Arriving on a Saturday, we checked into went to our room. We went to the desk and asked how to get the ac working and were told matter-of-factly that it was broken and there was no idea when it would be repaired. We told to open the windows and the cool air would accommodate us. When I asked for a key to open a window, I was told that it must be locked for a good reason and, no, I couldn't have the key.
The morning staff was empathetic and helpful, the weekend evening staff acted as if she could care less for the inconvenience.
After two nights we were told it would be possibly the end of the week that the ac might be fixed. We chose to go to another hotel.
The day after our reservation would have ended, I received an email from Achat hoping our stay was enjoyable. We were offered no discount or credit for this inconvenience that was not told us upon arrival.
It may be great when the ac is working, both the weekend and weekday morning staff were great, it has a great locataion ... but our next trip to Regensburg we'll stay elsewhere.
Jeffrey
Stayed 11 nights in Aug 2024
