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Margaritaville Resort Lake Tahoe

4.0 star property
Resort with 2 restaurants, near Heavenly Ski Resort

Photo gallery for Margaritaville Resort Lake Tahoe

Exterior
Front of property
Indoor pool, pool loungers
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
The current price is AU$257
includes taxes & fees
13 Apr - 14 Apr

Explore the area

Map
4130 Lake Tahoe Blvd, South Lake Tahoe, CA, 96150
  • Heavenly Gondola
    ‪3 min walk‬
  • The Shops at Heavenly Village
    ‪4 min walk‬
  • Lakeside Beach
    ‪10 min walk‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Suite, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Two Queen Beds Suite, Mountain View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Hearing)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Hearing)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mountain View (Hearing)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Mountain View (Hearing)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Accessible (Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds (Hearing)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Mountain View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Suite, Tub/Hearing ADA

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Two Queen Beds Suite, Tub/Hearing ADA

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Sofa bed - queen
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Accessible, Mountain View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, Multiple Beds

Premium Suite, Multiple Beds

Premium Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Sofa bed - queen
  • 47 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for One King Bed Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

One King Bed Suite

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed Suite, Tub/Hearing ADA

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

One King Bed Suite, Tub/Hearing ADA

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds, View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Two Queen Beds Suite

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll in Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Accessible (Roll in Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed Suite, Tub ADA

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

One King Bed Suite, Tub ADA

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony (Good Vibes)

Suite, Balcony (Good Vibes) | Balcony

Suite, Balcony (Good Vibes)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed Suite, Shower/Hearing ADA

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

One King Bed Suite, Shower/Hearing ADA

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed Suite, Shower ADA

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

One King Bed Suite, Shower ADA

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Hemisphere)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite (Hemisphere)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony (Good Vibes, Accessible Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, Balcony (Good Vibes, Accessible Tub)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Still in Paradise)

Room (Still in Paradise)

Room (Still in Paradise)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Blackout curtains
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed (Latitude, Hearing ADA)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Latitude, Hearing ADA)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Down duvet
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Latitude, Hearing ADA)

Mountain view

Suite, 2 Queen Beds (Latitude, Hearing ADA)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Sofa bed - queen
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Latitude)

Mountain view

Suite, 2 Queen Beds (Latitude)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Sofa bed - queen
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

South Lake Tahoe

At Margaritaville Resort Lake Tahoe, you'll be 3 km (1.9 mi) from Heavenly Ski Resort and 20.1 km (12.5 mi) from Lake Tahoe-Nevada State Park. Highlights at this resort include 2 restaurants, 3 bars/lounges and an indoor swimming pool. .The steakhouse, JWB Prime, is open for dinner. License to Chill Bar is the resort's own bar. Enjoy the gym, Hot tub and pool loungers. 14000 square feet (1301 square metres) of event facilities include 7 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .With a stay at this South Lake Tahoe resort, you'll be 20.8 km (12.9 mi) from Emerald Bay State Park.
View more Resorts in South Lake TahoeOpens in a new window

Getting around

  • Lake Tahoe, CA (TVL) - 16 min drive

Restaurants

  • ‪Base Camp Pizza Co. - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Lucky Beaver Bar and Burger - ‬5 min walk
  • ‪American River Café at Harrah's Lake Tahoe - ‬4 min walk
  • ‪McP's Taphouse Grill - ‬2 min walk

About this property

Margaritaville Resort Lake Tahoe

Resort with 2 restaurants, near Heavenly Ski Resort
Margaritaville Resort Lake Tahoe offers its guests an indoor pool, Access to hot tub, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

Event space at this resort measures 14000 square feet (1301 square metres) and includes conference space. A vending machine, multilingual staff, and ski storage are also featured at the business-friendly Margaritaville Resort Lake Tahoe. For a fee, parking is available.

This South Lake Tahoe resort is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 14000 sq ft of conference space
  • 1301 sq. m of conference space
  • Built in 1991
  • Poolside lounge chairs
  • Ski equipment storage
  • Ski equipment rentals
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Margaritaville Resort Lake Tahoe offers 399 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch Smart televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Filipino, French, Japanese, Spanish

Similar properties

In-room safe, desk, iron/ironing board, WiFi

Bally’s Lake Tahoe Casino Resort

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
3.6 out of 5, Good, 3,783 reviews
The price is AU$129
includes taxes & fees
30 Mar - 31 Mar
Bally’s Lake Tahoe Casino Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 35 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 19 to 39 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • Come Monday Café
  • Joe Merchant's Coffee&Pro
  • JWB Prime
  • LandShark Bar & Grill
  • License to Chill Bar

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Ski equipment rentals
  • Ski storage
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Dining table
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14,000 square feet of conference space
  • 7 meeting rooms

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per night, plus a deposit of USD 75.00 per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 30 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are available for USD 25.00 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 57.10 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room coffee
  • Pool access
  • Ski storage

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.00 to 39.00 for adults and USD 0 to 39.00 for children
  • Valet parking fee: USD 35.00 per day (in/out privileges)
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.00 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Lake Tahoe Resort Hotel South Lake Tahoe
Tahoe Resort Hotel Tahoe
Embassy Suites Lake Tahoe Hotel South Lake Tahoe
Embassy Suites South Lake Tahoe
Lake Tahoe Embassy Suites
Lake Tahoe Resort Hotel
Margaritaville Tahoe Tahoe
Margaritaville Resort Lake Tahoe Resort
Margaritaville Resort Lake Tahoe South Lake Tahoe
Margaritaville Resort Lake Tahoe Resort South Lake Tahoe

Frequently asked questions

What is the cancellation policy at Margaritaville Resort Lake Tahoe?

Margaritaville Resort Lake Tahoe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Margaritaville Resort Lake Tahoe?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at Margaritaville Resort Lake Tahoe on 13 Apr 2025 start from AU$166.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Margaritaville Resort Lake Tahoe?

Yep, Margaritaville Resort Lake Tahoe has valet parking with in/out privileges for USD 35.00 per day.

Are there any beaches close to Margaritaville Resort Lake Tahoe?

Yep, Margaritaville Resort Lake Tahoe is a short 10-minute walk from Lakeside Beach. Fun beach activities include snorkelling, waterskiing and windsurfing. You can also find boat tours.

Is there a spa on site at Margaritaville Resort Lake Tahoe?

No, there is no spa at this property. Bally's Lake Tahoe Spa is a short 5-minute walk away.

Does Margaritaville Resort Lake Tahoe have a pool?

Margaritaville Resort Lake Tahoe has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Margaritaville Resort Lake Tahoe?

Margaritaville Resort Lake Tahoe features an indoor pool, 1 hot tub and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Margaritaville Resort Lake Tahoe a romantic place to stay?

1 hot tub and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Margaritaville Resort Lake Tahoe.

Is Margaritaville Resort Lake Tahoe family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as cots/infant beds in the guestrooms, it's no surprise that Margaritaville Resort Lake Tahoe is a hit with families.

Does Margaritaville Resort Lake Tahoe serve breakfast?

You bet, buffet breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Margaritaville Resort Lake Tahoe?

No, Margaritaville Resort Lake Tahoe does not offer an airport shuttle service.

Is there a bar or restaurant at Margaritaville Resort Lake Tahoe?

Yep, Margaritaville Resort Lake Tahoe has 2 restaurants.

What time are check-in & check-out at Margaritaville Resort Lake Tahoe?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Margaritaville Resort Lake Tahoe?

Dogs are welcome at Margaritaville Resort Lake Tahoe, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 14 kg per pet.

Is there a golf course on site at Margaritaville Resort Lake Tahoe?

There isn't one on site, but Edgewood Tahoe Golf Course is a short 19-minute walk away.

Margaritaville Resort Lake Tahoe Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1217 out of 1927 reviews
Rating 8 - Good. 361 out of 1927 reviews
Rating 6 - Okay. 178 out of 1927 reviews
Rating 4 - Poor. 86 out of 1927 reviews
Rating 2 - Terrible. 85 out of 1927 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daylene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Nicole

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great close location and easy valet parking process. The room was a great size but was a little dirty (stained towels and trash in crevices). The Come Monday cafe was overpriced and the food selection was substandard. Everyone working there was very nice and attentive just need to button up the housekeeping and get the Cafe prices more reasonable.
Stayed 4 nights in Dec 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown, clean, updated, nice staff.

10/10 Excellent

Saleh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay can’t wait to return
Staff was friendly, clean new remodeling of interior Excellent location next to heavenly village shops Daily musicians for holiday cheer Happy families
Stayed 5 nights in Dec 2024

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish valet wasn’t as pricey
Stayed 5 nights in Dec 2024

8/10 Good

Alejandro

Stayed 2 nights in Dec 2024

2/10 Terrible

Rita De Cassia

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
The property's recent renovation, spacious rooms, and nearly-heated indoor pool are its only redeeming qualities. Every other aspect of our stay fell significantly below standards. The most concerning issues began at check-in, where guests are first informed of "mandatory" valet parking - a policy that should be clearly communicated during booking. We witnessed multiple guests expressing frustration over this unexpected requirement. The guest services department demonstrated consistent unprofessionalism. Phone calls went unanswered, forcing guests to visit the front desk in person. There, staff appeared deliberately preoccupied with lengthy phone conversations and treated guests with noticeable condescension. A particularly troubling incident occurred with the valet service. Our car and keys were missed/lost for over an hour, only materializing after we mentioned contacting Police. When we raised this issue with front desk staff, they deflected responsibility by stating the valet service was outsourced - despite charging it directly to our room. The valet manager's eventual apology was undermined by weak excuses about staff shortages and human error. Basic amenities proved challenging to obtain. Requests for fresh towels were met with resistance and remarks that such service was "not part of their duties." We eventually discovered we could acquire towels ourselves from the pool area. Housekeeping visited our room only once during our four-day stay. We opted to cut our stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent for my family of four. The rooms are spacious, beautiful and cozy! The breakfast was amazing and so was the staff. Excellent location and good vibes!
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

norman

Stayed 3 nights in Dec 2024

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable.
Stayed 5 nights in Dec 2024

8/10 Good

Bo-Kyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel for my ski trip to Heavenly. You can walk to the gondola. The room we stayed was clean and spacious. We also liked the breakfast which was very convenient. My familiy was happy with everything except one thing: valet parking. The valet parking was definitely under-staffed. It took them more than half an hour to get my car out. When I asked for the car at 3:40pm I was able to get my car at 4:15pm. I understand that there were many cars arriving at that time but still half an hour was way beyond the limit of my patience. My kid was almosting crying out of frustration waiting for the car.
Stayed 3 nights in Dec 2024

4/10 Poor

Dalila

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like the place but the staff was not friendly and the accommodations were not good
Stayed 2 nights in Dec 2024

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Hari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Sheridan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Benjamin

Stayed 2 nights in Nov 2024

8/10 Good

Hua

Stayed 1 night in Dec 2024

10/10 Excellent

Gaurav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family resort
Stayed 1 night in Dec 2024

4/10 Poor

DAO

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Double charged customer.
The hotel charged us extra fees for parking and breakfast. We stayed for three nights, but they billed us for parking for five times, double charged each day after the first day. My son went to breakfast, but we decided to eat out instead. He informed the cashier that he did not eat breakfast, yet we were still charged for his meal. While driving to the airport, we had to turn back to resolve these billing issues, and they admitted that there were errors in the charges. We travel frequently, and this was my first negative experience with a resort vacation because I felt I couldn't trust them. As a result, I had to check the bill line by line. The hotel did not provide a worry-free experience during our stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tina

Stayed 1 night in Aug 2024

4/10 Poor

Dina

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024