Ratings based on 547 Verified Reviews

Real reviews from guests who’ve stayed
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 14 Oct. 2024 on Expedia
I booked this hotel because it had a pool. Upon arrival, the pool was out of commission. I was asked if I wanted to book a different hotel but everything else around was booked.
Comment from Hotel Management
16 Oct. 2024 by General Manager, Hotel Management
Dear Heidi,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH! However, please accept our sincere apologies for any inconvenience with the availability of our pool. We appreciate your patience as we upgrade our facilities, and we hope to welcome you back to see the fantastic updates we have in store!Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
5 out of 5
by A verified traveller

Posted 13 Oct. 2024 on Expedia
This property was fantastic. The room was very comfortable and clean.
Comment from Hotel Management
15 Oct. 2024 by General Manager, Hotel Management
Dear Sherlyn,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH. It was a pleasure having you as our guest, and we look forward to welcoming you back for another clean and comfortable stay!Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
5 out of 5
by A verified traveller

Posted 8 Oct. 2024 on Expedia
Nice comfortable room. Courteous staff and hot coffee really early in the morning ☺️
Comment from Hotel Management
8 Oct. 2024 by General Manager, Hotel Management
Dear Donna,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH.It's fantastic to know that our amazing staff, comfortable accommodations, and delicious coffee helped you have such a great stay. We look forward to welcoming you back again soon.Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
4 out of 5
by A verified traveller

Posted 7 Oct. 2024 on Hotels
Didn’t get there till late but room was nice. Didn’t get to enjoy it very long since we had to leave early next day.
Comment from Hotel Management
8 Oct. 2024 by General Manager, Hotel Management
Dear Linda,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Express & Suites - Lancaster OH. It was wonderful having you as our guest, if only for a short time. We appreciate your kind words about our lovely accommodations! Should your travels bring you back to the area in the future, we hope you'll consider staying with us again.Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 7 Oct. 2024 on Hotels
5 out of 5
by A verified traveller

Posted 3 Oct. 2024 on Expedia
Great staff. CLEAN room. No bad odor at all and I’m sensitive for odors. Great continental breakfast, even had gluten free bread and muffins.
Comment from Hotel Management
5 Oct. 2024 by General Manager, Hotel Management
Dear Grace,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH. We take great pride in providing impeccable lodgings and exceptional service, so we are pleased that this commitment was reflected in your experience. Receiving recognition for our delicious breakfast offerings is always appreciated as well! It was truly a pleasure having you here, and we hope you return soon. Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 23 Sep. 2024 on Expedia
4 out of 5
by A verified traveller from Greenwood

Posted 22 Sep. 2024 on Expedia
Convenient location.
Comment from Hotel Management
25 Sep. 2024 by General Manager, Hotel Management
Dear Robert,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. It was truly a pleasure having you here, and we hope to welcome you back soon for another great stay!Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
4 out of 5
by A verified traveller

Posted 9 Sep. 2024 on Expedia
Convenience to restaurants and shopping
Comment from Hotel Management
10 Sep. 2024 by General Manager, Hotel Management
Dear Sharice,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH. It's great to know you took full advantage of the convenience our location affords our guests, and we appreciate you mentioning it to your fellow travelers! Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 28 Aug. 2024 on Expedia