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Grand Hotel Kempinski High Tatras

5.0 star property
Family-friendly ski hotel with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Kempinski High Tatras

Indoor spa tub
Exterior
Billiards
Couples treatment room(s), body treatments, aromatherapy
Suite (Romantic) | View from room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Breakfast included
  • Pool
  • Bar
  • Hot tub
  • Housekeeping
  • Pet-friendly
The price is AU$541
includes taxes & fees
19 Jan - 20 Jan 2025

Explore the area

Map
Kupelna 6, Strbske Pleso, Štrba, 059-85
  • Tatra National Park
    1 min walk
  • Štrbské pleso
    12 min walk
  • Tatra National Park Slovakia
    20 min walk
  • Poprad (TAT-Poprad - Tatry)
    22 min drive

Room options

View all photos for Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

Premium bedding, down duvets, minibar, in-room safe

Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Mountain View

View from room

Deluxe Room, 1 Bedroom, Bathtub, Mountain View

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Suite, 1 Bedroom, Jetted Tub, Garden View (Grand Deluxe Janosik Suite)

Grand Suite, 1 Bedroom, Jetted Tub, Garden View (Grand Deluxe Janosik Suite)

Grand Suite, 1 Bedroom, Jetted Tub, Garden View (Grand Deluxe Janosik Suite)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 72 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Valley View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 Bedroom, Bathtub, Valley View

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

Premium bedding, down duvets, minibar, in-room safe

Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

Highlights

Balcony
Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 1 Bedroom, Bathtub, Garden View (Junior suite)

Junior Room, 1 Bedroom, Bathtub, Garden View (Junior suite)

Junior Room, 1 Bedroom, Bathtub, Garden View (Junior suite)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, Bathtub, Mountain View (Lake View Junior suite)

Junior Room, Bathtub, Mountain View (Lake View Junior suite)

Junior Room, Bathtub, Mountain View (Lake View Junior suite)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

Premium bedding, down duvets, minibar, in-room safe

Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Mountain View

View from room

Deluxe Room, 1 Bedroom, Bathtub, Mountain View

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Bathtub, Garden View (Superior Krivan Suite)

Superior Suite, 1 Bedroom, Bathtub, Garden View (Superior Krivan Suite)

Superior Suite, 1 Bedroom, Bathtub, Garden View (Superior Krivan Suite)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite)

Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite) | Living area

Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 58 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Bathtub, Garden View (Grand Deluxe Tower Suite)

Grand Suite, 1 Bedroom, Bathtub, Garden View (Grand Deluxe Tower Suite)

Grand Suite, 1 Bedroom, Bathtub, Garden View (Grand Deluxe Tower Suite)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 70 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Valley View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 Bedroom, Bathtub, Valley View

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Down duvet
  • 31 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

Premium bedding, down duvets, minibar, in-room safe

Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

Highlights

Balcony
Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite (Romantic)

Suite (Romantic)

Suite (Romantic)

Highlights

Separate sitting area
Private rooftop hot tub
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 82 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Building design

Hotel Horizont Resort

Pool
Hot tub
Breakfast included
Spa
4.5 out of 5, Wonderful, (57)
The price is AU$446
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Hotel Horizont Resort

About the area

Štrbské Pleso

A luxury stay in Štrba awaits you at Grand Hotel Kempinski High Tatras. Within steps you'll find Tatra National Park and Štrbské pleso within a 15-minute stroll. Highlights at this ski hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing visit to Zion Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Grand Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free kids' club, gym, Hot tub and sauna. 2370 square feet (220 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning free self-service breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free ski shuttle. .Sights within a 20-minute drive of this 5-property class Štrba hotel include Tatra National Park Slovakia and Tricklandia.

What's nearby

  • Tatra National Park - 1 min walk
  • Štrbské pleso - 12 min walk
  • Tatra National Park Slovakia - 20 min walk
  • Gerlachovsky Stit - 35 min drive
  • Mount Kasprowy Wierch Ski Resort - 103 min drive

Getting around

  • Strbske Pleso Station - 4 min walk
  • Poprad (TAT-Poprad - Tatry) - 22 min drive

Restaurants

  • ‪Koliba Patria - ‬7 min walk
  • ‪Restaurant Stará Pošta - ‬5 min walk
  • ‪Tatranská Horčiareň - ‬5 min walk
  • ‪Koliba Žerucha - ‬13 min drive
  • ‪Hotel Crocus - ‬5 min walk

About this property

Grand Hotel Kempinski High Tatras

Family-friendly ski hotel with a full-service spa
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Grand Hotel Kempinski High Tatras helps provide the perfect winter holiday with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. This luxury hotel also offers an indoor pool, a complimentary children's club and a health club. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Štrba hotel.

  • 98 guestrooms or units
  • 5 levels
  • 3 buildings
  • 2370 sq ft of conference space
  • 220 sq. m of conference space
  • Breakfast available (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Grand Hotel Kempinski High Tatras offers 98 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

This Štrba hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zion Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

Czech, English, German, Hungarian, Polish, Russian, Slovak

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Free ski shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Parking on site (EUR 50 per day; includes in/out privileges)
  • Valet parking on site (EUR 50 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Grand Restaurant

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Spa tub
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room babysitting
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,370 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Grab bar near toilet (90 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (103 centimetre high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lift (85 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heated floor
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per night (maximum EUR 70 per stay)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 35 per vehicle (one way)
  • Self-parking fee: EUR 50 per day (in/out privileges)
  • Valet parking fee: EUR 50 per night
  • Pet fee: EUR 40 per pet, per night (maximum EUR70 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Grand Hotel Kempinski High Tatras
Grand Hotel Kempinski High Tatras Strba
Grand Kempinski High Tatras Strba
Grand Hotel Kempinski High Tatras Štrba
Grand Kempinski High Tatras Štrba
Grand Kempinski High Tatras
Hotel Grand Hotel Kempinski High Tatras Štrba
Štrba Grand Hotel Kempinski High Tatras Hotel
Hotel Grand Hotel Kempinski High Tatras
Grand Hotel Kempinski High Tatras Štrba
Grand Kempinski High Tatras Štrba
Grand Kempinski High Tatras
Hotel Grand Hotel Kempinski High Tatras Štrba
Štrba Grand Hotel Kempinski High Tatras Hotel
Hotel Grand Hotel Kempinski High Tatras
Kempinski High Tatras Strba
Kempinski High Tatras Strba
Grand Hotel Kempinski High Tatras Hotel
Grand Hotel Kempinski High Tatras Štrba
Grand Hotel Kempinski High Tatras Hotel Štrba

Frequently asked questions

What is the cancellation policy at Grand Hotel Kempinski High Tatras?

Grand Hotel Kempinski High Tatras offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel Kempinski High Tatras?

As of 19 Dec 2024, prices found for a 1-night stay for 2 adults at Grand Hotel Kempinski High Tatras on 19 Jan 2025 start from AU$534.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel Kempinski High Tatras?

Yep, Grand Hotel Kempinski High Tatras has a self car park with in/out privileges for EUR 50 per day. Onsite parking is limited.

Is there a spa on site at Grand Hotel Kempinski High Tatras?

Yep, Zion Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Grand Hotel Kempinski High Tatras have a pool?

Grand Hotel Kempinski High Tatras has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Grand Hotel Kempinski High Tatras?

Grand Hotel Kempinski High Tatras features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Grand Hotel Kempinski High Tatras a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Grand Hotel Kempinski High Tatras.

Is Grand Hotel Kempinski High Tatras family-friendly?

You bet! With amenities such as a free children's club and an arcade, as well as childcare services in the guestrooms, it's no surprise that Grand Hotel Kempinski High Tatras is a hit with families.

Are there hot tubs in the rooms at Grand Hotel Kempinski High Tatras?

No, but there are deep-soaking baths in the guestrooms.

Does Grand Hotel Kempinski High Tatras serve breakfast?

Yep, complimentary self-service brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Hotel Kempinski High Tatras?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Grand Hotel Kempinski High Tatras?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Hotel Kempinski High Tatras?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Kempinski High Tatras?

Furry friends are welcome at Grand Hotel Kempinski High Tatras, with food and water bowls on offer.

Grand Hotel Kempinski High Tatras Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 170 out of 204 reviews" "
Rating 8 - Good. 27 out of 204 reviews" "
Rating 6 - Okay. 4 out of 204 reviews" "
Rating 4 - Poor. 1 out of 204 reviews" "
Rating 2 - Terrible. 2 out of 204 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anas

The views are spectacular , the staff at the reception are nice, not that much at the Zion spa . English is a problem , they all speak Slovak and polish. No air condition in the whole hotel. How come , a 5 star hotel without air condition in the summer where temp is 95. They asked us to open the window and they brought us a fan from 1990 . All the bugs in the valley end entering through the open window. Breakfast is greasy and don’t expect any one to smile at you. Definitely , not worth the money, few other options in the area probably better. Over priced with less amenity . Not to mention , the spa receptionist did have much of decency . If you don’t speak Slovak , look somewhere else.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jan

Stayed 2 nights in Jul 2024

8/10 Good

Jiri

Stayed 3 nights in Jul 2024

10/10 Excellent

Pavlína

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Stayed 1 night in Jul 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth!
Amazing hotel! Loved every minute of our stay. Incredible service, great breakfast, nice rooms and the spa was an absolute dream!
Stayed 2 nights in May 2024

10/10 Excellent

Vedant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had high hopes for this hotel, it was overall disappointing. We were given a room with a view to some rocks we had to pay extra to have something to see. They said that since we booked through Expedia....we don t get the same advantages as other customers, this is not a 5 star thing to say at the reception. The restaurant food was simply atrocious, I paid 60 euros for the worst piece of stake I had in my life, ever. Do NOT go to that restaurant, you have been warned. The bar and the spa are the only things we actually liked, 99% of the staff are very well trained and very polite.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gerald M

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much a top luxury Hotel with priced accordingly. Staff and service excellent. Spa great for relaxing with Bar service and stunning views. Rooms luxurious and views either side of the Hotel stunning. The Hotel set on the beautiful Strba Tarn against a backdrop of stunning mountains. Great walks / hiking trails very worthwhile but note they are long and quite hard to hike (proper footwear essential). Highly recommended Hotel. Thank you for our stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Johnny Mai

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel situated by the lake. Highly recommended, the staff were super friendly and the facilities were top notch.
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is exceptional. It's the most famous in Slovakia. The service is perfect. Has great rooms. Amazing food. Great spa with indoor pool. Area is gorgeous.
Stayed 1 night in Apr 2023

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

10/10 Excellent

JAROSLAW

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

6/10 Okay

Jana

Stayed 2 nights in Dec 2022

2/10 Terrible

MALGORZATA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is beautifully situated, staff helpful, breakfast delicious. There is one huge problem. Our room was horrible. Bed was not even 3 stars range. We couldn't belive our eyes. So our advise is : if you are not staying in top price room dont bother. Not worth your money.
Stayed 4 nights in Jul 2022

6/10 Okay

Milan, Coralville

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property/service/staff does not live up to the usual Kempinski standard. The signature smell of this property is an ever-present somewhat coal-like smoke from the fireplace - starting with the lobby and affecting the outside.
Stayed 1 night in May 2022

10/10 Excellent

Jan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempinsky in High Tatras is one of the most beautiful hotels out there. It’s absolutely stunning with the most amazing surroundings and the friendliest and most helpful staff. We have stayed here few times before and definitely will be back. The presidential apartment is very very special. Almost forgot to mention the stunning Zion spa.
Stayed 4 nights in Sep 2021

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally welcoming and quality service
My wife and I stayed Grand Hotel for the first time but have previously been to the Presov region. We found that the service from all of your staff including but not limited to; Valet parking / luggage carriage support, reception, bar and restaurant staff including during the breakfast buffet, housekeeping, spa and all were professional, courteous, supportive and always welcoming. It was what we were expecting however and under the circumstances with travel whilst the covid pandemic is still present, were pleasantly surprised that your attentiveness, covid restriction management and service was extremely good. The quality of food in the restaurant was exceptional. The staff at the Spa were supportive and welcoming. The support from all at reception and valet / door person when we had a "situation" with misplaced car keys to help us to take our additional PCR test at Dom Seniorov was very much appreciated. The Hotel and local area is beautiful and tranquil and it is a wonderful place to come to experience nature, wonderful surroundings, amazing views, attractive buildings and can be equally suited to romantic or activity based or relaxing getaways. and all of the above reaffirms our interest to travel to stay at the Grand Hotel Kempinski, High Tatras again (hopefully soon).
Hotel front view Panoramic
Hotel Spa
Lake - Gazebo
Lake - view from Spa2
Stayed 4 nights in Aug 2021

10/10 Excellent

ronit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מהאגדות
מיקום המלון מושלם! ספא מעולה! אדיבות הצוות מצויינת. החדרים גדולים אבל בלי מזגן ובלי כל השרותים המפנקים. ( שרותים ומקלחת יחד, כיור אחד) חדר ארונות ענק בחדר. אם תופסים מחיר זול שווה להגיע! ארוחת בוקר מעולה אחת העשירות שאכלנו
Stayed 1 night in Jul 2021

10/10 Excellent

Lukas

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kempinski is amazing, the best what I could try in Europe!! The very pleasant staff,
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020

10/10 Excellent

jan-erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great winter week in the mountains
We had a fabulous week. The hotel is amazing and located in a beautiful place. Great staff made our visit special.
Stayed 7 nights in Feb 2020

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience in honeymoon suite
We stayed in the honeymoon suite which was huge and lovely, however the stairs to the jacuzzi on the roof were a bit scary. Service on the whole was excellent, they catered for all our needs, we used the spa and had an excellent Tower Dinner. Could do with more vegetarian options on all menus.
Stayed 3 nights in Feb 2020

10/10 Excellent

amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL. Actually perfect and great value considering the experience and the spa!! Beautiful in every way with great service and honestly didn’t pay that much as booked in advance!
Stayed 1 night in Jan 2020

6/10 Okay

Bahzad

Liked: Cleanliness, room comfort
Disliked: Staff & service
its ok hotel
I would say the staff should be more attendance to details and bit more friendly. I get sometimes they are busy but still , some friendly smiles won’t hurt
Stayed 2 nights in Aug 2019