6/10 Okay
Sean
4 Aug 2024
Liked: Cleanliness, staff & service
Decent hotel but could do with an upgrade
Good location. Nice hotel but could do with some refurbishing as rooms were dated in appearance but also doors were missing on cupboards/fridge, chunks out of woodwork etc. The toilet wasn’t fixed to the floor/wall properly and leaked - when we raised with maintenance they said “please refrain from using it” which meant we ended up using toilets in other parts of the hotel and in restaurants/bars. The staff were helpful and friendly. The quality of drinks/food at the pool bar were clearly different for all-inclusive guests and pay as you go guests, which is frustrating when we have paid a large amount of money for poor quality food and drink items. Also, all-inclusive menus for food were restricted to certain times but paying guests could still have items for the full menu which was a strange system and confusing to know when we can actually order. Overall, decent stay but could be a lot better with improvements.
Sean
Stayed 4 nights in Jul 2024