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Santa Catalina, a Royal Hideaway Hotel

5.0 star property
Colonial hotel with 3 restaurants and bars/lounges

Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Rooftop terrace
Lobby sitting area
Terrace/patio
Point of interest
Outdoor pool, open 10:30 AM to 5:30 PM, pool umbrellas, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
The current price is AU$309
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005
  • Doramas Park
    ‪1 min walk‬
  • Port of Las Palmas
    ‪8 min drive‬
  • Las Canteras Beach
    ‪8 min drive‬
  • Las Palmas (LPA-Gran Canaria)
    ‪34 min drive‬

Room options

View all photos for Junior Suite (Premium | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium | 1A1C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe | 1A1C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 30 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Family)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room (Family)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Sofa bed - double
  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 33.1 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
  • 33.1 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Deluxe)

Deluxe Room (Deluxe)

Deluxe Room (Deluxe)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
Private bathroom
  • 23.1 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 46.3 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room ((Family) 2 Adults + 1 Child)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room ((Family) 2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Separate bedroom
Ceiling fan
  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Superior)

Deluxe Room (Superior)

Deluxe Room (Superior)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Separate bath and shower
  • 23.1 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (1A1C)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Las Palmas de Gran Canaria

A luxury stay in the heart of Las Palmas de Gran Canaria awaits you at Santa Catalina, a Royal Hideaway Hotel. You'll be steps from Doramas Park and 2.5 km (1.6 mi) from Las Canteras Beach. Highlights at this Colonial hotel include 3 restaurants, 3 bars/lounges and an outdoor swimming pool. .The fine-dining restaurant, Muxgo by Borja Marrero, is open for lunch and dinner. Bar Carabela is the hotel's own piano bar. Enjoy the 24-hour gym, pool loungers and lifeguards on site. Other amenities include free Wi-Fi in public areas, a conference centre and spa services. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class Las Palmas de Gran Canaria hotel, you'll be 2.9 km (1.8 mi) from Cathedral of Santa Ana.

What's nearby

  • Doramas Park - 1 min walk - 0.0 km
  • Santa Catalina Park - 3 min drive - 2.3 km
  • San Telmo Park - 3 min drive - 2.7 km
  • Port of Las Palmas - 8 min drive - 5.4 km
  • Las Canteras Beach - 8 min drive - 3.2 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 34 min drive

Restaurants

  • ‪Silva 42 - ‬9 min walk
  • ‪Segundo Muelle - ‬2 min walk
  • ‪Poemas by Hermanos Padrón - ‬8 min walk
  • ‪Tao Club & Garden - ‬3 min walk
  • ‪Calabria Juan XXIII - ‬4 min walk

About this property

Santa Catalina, a Royal Hideaway Hotel

Colonial hotel with 3 restaurants and bars/lounges
Santa Catalina, a Royal Hideaway Hotel offers its guests an outdoor pool and a health club. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 6 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury Santa Catalina, a Royal Hideaway Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Colonial Las Palmas de Gran Canaria hotel.

  • 1 building
  • 204 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1890
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Santa Catalina, a Royal Hideaway Hotel offers 204 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

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The price is AU$174
includes taxes & fees
10 Apr - 11 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 20 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 27 for adults and EUR 23 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • 1890 La Bodeguita
  • Alis Rooftop(Lounge VIP)
  • Bar Carabela
  • Muxgo by Borja Marrero
  • Poemas by Hermanos Padrón

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27 for adults and from EUR 23 for children
  • Self-parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, access to the hot springs, access to the public bath facility and access to the heated pool
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds, access to the hot springs, access to the public bath facility and access to the heated pool. This property accepts Visa, Mastercard, American Express, Diners Club and cash. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:30 AM to 5:30 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Frequently asked questions

What is the cancellation policy at Santa Catalina, a Royal Hideaway Hotel?

Santa Catalina, a Royal Hideaway Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Santa Catalina, a Royal Hideaway Hotel?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Santa Catalina, a Royal Hideaway Hotel on 6 Apr 2025 start from AU$309.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Santa Catalina, a Royal Hideaway Hotel?

Yep, Santa Catalina, a Royal Hideaway Hotel has a self car park for EUR 20 per day. Onsite parking is limited.

Are there any beaches close to Santa Catalina, a Royal Hideaway Hotel?

Yep, Santa Catalina, a Royal Hideaway Hotel is a short 13-minute walk from Las Alcaravaneras Beach.

Is there a spa on site at Santa Catalina, a Royal Hideaway Hotel?

There's no onsite spa, but this property does offer services like massages.

Does Santa Catalina, a Royal Hideaway Hotel have a pool?

Santa Catalina, a Royal Hideaway Hotel has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:30 AM to 5:30 PM.

What luxury perks are available at Santa Catalina, a Royal Hideaway Hotel?

Santa Catalina, a Royal Hideaway Hotel features a health club, an outdoor pool and 3 restaurants.

Does Santa Catalina, a Royal Hideaway Hotel serve breakfast?

Sure does, buffet breakfast is served weekdays from 7:00 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Santa Catalina, a Royal Hideaway Hotel?

No, Santa Catalina, a Royal Hideaway Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Santa Catalina, a Royal Hideaway Hotel?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Santa Catalina, a Royal Hideaway Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Santa Catalina, a Royal Hideaway Hotel?

No, pets are not allowed.

Santa Catalina, a Royal Hideaway Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 400 out of 531 reviews
Rating 8 - Good. 92 out of 531 reviews
Rating 6 - Okay. 23 out of 531 reviews
Rating 4 - Poor. 9 out of 531 reviews
Rating 2 - Terrible. 7 out of 531 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of my favourite hotels i have stayed at, the Breakfast in particular is excellent
Stayed 10 nights in Dec 2024

10/10 Excellent

Sury

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best. Enchanting hotel with a great spa and Michelin star restaurants. The people and staff were warm and friendly
Stayed 3 nights in Nov 2024

10/10 Excellent

Wil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Daryl James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really excellent breakfast with lots of choice and beautiful breakfast setting, wonderful rooms with comfortable bed, the hotel is set I really stunning grounds. Very nice pool which was a bit cold in December, limited food menu pool side for lunch, staff were good but did not walk around taking any drink orders, always had to order each drink at the bars. A high end 5 star hotel, will be back
Stayed 5 nights in Dec 2024

10/10 Excellent

Axel, Gran Canaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Axel at front desk was super professional and helpful
Stayed 1 night in Dec 2024

8/10 Good

Mihai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There are a few aspects here that the management should take into account if they are to live up to their five-star status. We had a lovely stay, good accommodation, good food, but some services need to be improved. The La Bodeguita restaurant, where we had half board included, requires you to call every day and make an appointment. Like any person who goes on holiday where it is warm and you also have a beach, of course you leave. The problem is that when you call to make an appointment, many times no one answers, their excuse is that they are very busy. Coming back from the beach, you go to the restaurant in person to make a reservation but to your surprise you find out that 6, 7, 8 pm is not possible because the tables are occupied. The only thing left is to eat after 8 pm, which we are not very happy about. Then another problem that needs to be solved. The preferential treatment of customers. We do not drink alcohol, so I will only order water or a non-alcoholic beer after the meal. You order from the waiter and he is very unfriendly (and here I would like to specify that only that older gentleman with gray hair and more solid like that) had that behavior), brings you the bottle, which he leaves on your table and that's it. The neighbor at the next table orders a bottle of wine which the waiter brings him and then pours into his glasses. As for these waiters, it is visible from a distance that they are somehow selective with the customers, to not use a harsher word.. Thx
Stayed 6 nights in Dec 2024

10/10 Excellent

Richard

Getaway
Beautiful.
Stayed 7 nights in Nov 2024

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Delicious & expansive buffet breakfast. Pleasant & professional staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort hotel with luxury accommodation. Very close to the beach and an array of good restaurants. Highly recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The staff were exceptionally friendly and nothing was too much trouble
Stayed 5 nights in Nov 2024

8/10 Good

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely iconic property with incredible public spaces including a roof terrace and large outdoor pools.
Stayed 1 night in Nov 2024

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly and efficient staff, and the room was superb. Will definitely stay here again if I'm ever back on the island.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rebecca

Stayed 4 nights in Nov 2024

10/10 Excellent

GRANT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Fantastic breakfast. Lovely pool. However, pool food was not great. Chicken in Caesar salad was so tough it was like eating rubber, such a shame as everything else was perfect.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with amazing customer service. The hotel has a great restaurant with a great menu and we really enjoyed breakfast too. There's a pharmacy and supermarket just a 5min walk away so everything you need is close by. Would definitely stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Lisa, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Hotel
Our two night stay at Santa Catalina was pure luxury with its spacious accommodations. With gardens near lounge areas and restaurants as well as a beautiful patio and pool on the top level of the hotel we had every possible ideal space for entertaining visitors. The atmosphere created by this restored structure 100 years old was simply stunning. We were so thrilled to have been able to experience it on the last days of our trip. We’ll be back!
Stayed 2 nights in Oct 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous hotel and felt like old world charm. Loved having drinks at the bar in the evening while a pianist entertained. The roof top pool we got access to, was the perfect way to unwind. We enjoyed a couple of meals on property and had zero complaints. One of our favourite stays during our trip!
Stayed 2 nights in Oct 2024

10/10 Excellent

David A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. True elegance.
Stayed 9 nights in Oct 2024

6/10 Okay

Fiona, Lancaster

Travelled with partner
Liked: Amenities
Very elegant hotel with spectacular gardens. However once you get on the elevator to your room the experience goes downhill. The ceiling in the elevator was covered with dirty spots. The wallpaper down the hallways was lifting and the woodwork was chipped in many places. The carpets needed steam cleaning and a good vacuum. Our room was about 85 when we arrived. The AC was off and didn’t function properly. Luckily there was a ceiling fan. The was a large cockroach dead in the living room. The bathroom floors were dirty and had hairs. The sofa in the living room was too large for the wall it was placed against so it was cockeyed. Neither the pillows or mattresses had protective covers. The balcony was huge but sparsely decorated leaving little sitting room. The shower oddly had wallpaper and there was mold in the corners. I felt like I was staying at a tired vacation rental. This hotel has wonderful bones but lots of deferred maintenance. The pools and rooftop bar were lovely.
Stayed 3 nights in Oct 2024

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, not many restaurants near by other than 2 Michellin restaurants on the property, not far from Old City, Malcom area by the ocean, wind suffers, sand beach, lovely promenade with many restaurants, too far to walk! Lovely it!
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul, Lebanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property
Stayed 1 night in Oct 2024