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Gran Melia Palacio de Isora

5.0 star property
Luxury resort on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gran Melia Palacio de Isora

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
9 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, down duvets, minibar, in-room safe
9 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • Breakfast available
  • All-inclusive
  • Room service
The price is AU$510
includes taxes & fees
17 Jan - 18 Jan 2025

Explore the area

Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686
  • Alcala Beach
    8 min walk
  • Playa de Punta Blanca
    18 min walk
  • Pangea
    1 min walk
  • Tenerife (TFS-Tenerife South)
    27 min drive

Room options

View all photos for Red Level Master Suite 2 Bedrooms Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Master Suite 2 Bedrooms Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 116 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room Partial Sea View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room Partial Sea View (2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Sofa bed - single
Blackout curtains
Premium bedding
  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Red Level Suite Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Front Sea View)

Beach/ocean view

Deluxe Room (Front Sea View)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Bidet
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Suite

Premium bedding, down duvets, minibar, in-room safe

Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
  • 116 sq m
  • Sleeps 6
  • 1 King Bed, 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Suite (2+1)

Premium bedding, down duvets, minibar, in-room safe

Suite (2+1)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Sofa bed - single
Blackout curtains
Premium bedding
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Suite (2+2)

Premium bedding, down duvets, minibar, in-room safe

Suite (2+2)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Partial Ocean View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Bidet
  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Bidet
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room (Front Sea View 2+1)

Beach/ocean view

Deluxe Room (Front Sea View 2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Sofa bed - single
Blackout curtains
Premium bedding
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Red Level, Suite, Resort View

Premium bedding, down duvets, minibar, in-room safe

Red Level, Suite, Resort View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Red Level Suite Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Red Level Suite Ocean View (2+2)

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View (2+2)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Family Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Family Room

Highlights

Furnished balcony or patio
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
  • 49.6 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Family Room (2+2)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Family Room (2+2)

Highlights

Furnished balcony or patio
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
  • 48 sq m
  • Sleeps 4
  • 1 King Bed, 1 Single Sofa Bed and 1 Single Bed OR 2 Large Single Beds, 1 Single Sofa Bed and 1 Single Bed

View all photos for Red Level Master Suite 2 Bedrooms Resort View

Premium bedding, down duvets, minibar, in-room safe

Red Level Master Suite 2 Bedrooms Resort View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 116 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

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About the area

Guia de Isora

A luxury stay in Guia de Isora awaits you at Gran Melia Palacio de Isora. You'll be 0.6 km (0.4 mi) from Alcala Beach and 6.7 km (4.1 mi) from Los Gigantes Marina. Highlights at this beachfront resort include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa by Clarins can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The buffet restaurant, Pangea Food Market, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a Turkish bath/hammam. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this 5-property class Guia de Isora resort, you'll be 6.8 km (4.2 mi) from Los Gigantes Beach.
View more Resorts in Guia de IsoraOpens in a new window

What's nearby

  • Alcala Beach - 8 min walk
  • Arena Beach - 5 min drive
  • Abama Golf Course - 8 min drive
  • Los Gigantes Marina - 8 min drive
  • Los Gigantes Beach - 15 min drive

Getting around

  • Tenerife (TFS-Tenerife South) - 27 min drive

Restaurants

  • ‪Playa de San Juan - ‬4 min drive
  • ‪Pangea - ‬1 min walk
  • ‪Tapas y Mas Tapas - ‬5 min drive
  • ‪Sun Bean - ‬4 min walk
  • ‪Casa Amadeo - ‬4 min drive

About this property

Gran Melia Palacio de Isora

Luxury resort on the beach, with 3 outdoor pools
Some rates at Gran Melia Palacio de Isora are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Gran Melia Palacio de Isora, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This Mediterranean resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. For a fee, parking is available.

This 5-star Guia de Isora resort is smoke free.

  • 604 guestrooms or units
  • 5 levels
  • 4 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Gran Melia Palacio de Isora offers 604 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. This Guia de Isora resort provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 10 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 10 for children
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Agave
  • L´Olio Trattoria & Pizza
  • Nami Asian Bistro
  • Oasis Mediterranean
  • Pangea Food Market

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 15 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 10 for children
  • Self-parking fee: EUR 10 per night
  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

What is the cancellation policy at Gran Melia Palacio de Isora?

Gran Melia Palacio de Isora offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Melia Palacio de Isora?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Gran Melia Palacio de Isora on 17 Jan 2025 start from AU$509.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Melia Palacio de Isora?

Yep, Gran Melia Palacio de Isora has a self car park for EUR 10 per night.

Are there any beaches close to Gran Melia Palacio de Isora?

Yep, Gran Melia Palacio de Isora is a short 6-minute walk from Tenerife Beaches. Fun beach activities include snorkelling, scuba diving and body boarding. You can also find boat tours.

Is there a spa on site at Gran Melia Palacio de Isora?

Yep, Spa by Clarins is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Gran Melia Palacio de Isora have a pool?

Gran Melia Palacio de Isora has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Gran Melia Palacio de Isora have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Gran Melia Palacio de Isora?

Gran Melia Palacio de Isora features 2 poolside bars, 3 outdoor pools and a full-service spa.

What makes Gran Melia Palacio de Isora a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Gran Melia Palacio de Isora.

Does Gran Melia Palacio de Isora serve breakfast?

Yep, buffet breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Gran Melia Palacio de Isora?

No, Gran Melia Palacio de Isora does not offer an airport shuttle service.

Is there a bar or restaurant at Gran Melia Palacio de Isora?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Gran Melia Palacio de Isora?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Gran Melia Palacio de Isora?

Dogs are welcome at Gran Melia Palacio de Isora, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Gran Melia Palacio de Isora Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 265 out of 447 reviews" "
Rating 8 - Good. 127 out of 447 reviews" "
Rating 6 - Okay. 27 out of 447 reviews" "
Rating 4 - Poor. 17 out of 447 reviews" "
Rating 2 - Terrible. 11 out of 447 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities
really nice and peaceful place
Stayed 2 nights in Jun 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Pools are amazing. Breakfast was great
Stayed 9 nights in Aug 2024

6/10 Okay

Everaud

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).
Stayed 7 nights in Aug 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
idk
Stayed 4 nights in Aug 2024

10/10 Excellent

Paola, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break
A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.
Stayed 5 nights in May 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, the pool is beautiful and just the prefect place to relax.
Stayed 3 nights in May 2024

8/10 Good

Jayesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2024

10/10 Excellent

John

Stayed 5 nights in May 2024

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Kelvin Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Property conditions & facilities
Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ntobeko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place wish we had more time. Very clean and the surroundings are breath taking.
Stayed 2 nights in Mar 2024

6/10 Okay

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel in Tenerife
Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with service minded staff
An extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Beautiful green gardens
Stayed 3 nights in Jan 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another lovely stay in Gran Melia
Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!
Stayed 5 nights in Jan 2024

10/10 Excellent

Simona

Stayed 10 nights in Dec 2023

10/10 Excellent

Nimalan

Travelled with partner
Liked: Property conditions & facilities
Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
Stayed 4 nights in Nov 2023

2/10 Terrible

Robert

Stayed 2 nights in Nov 2023

10/10 Excellent

Shanil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks fabulous
Stayed 3 nights in Nov 2023

4/10 Poor

Christina, Federal way

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.
Stayed 7 nights in Oct 2023

8/10 Good

Remy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel
Stayed 7 nights in Oct 2023

8/10 Good

Michael John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist
Stayed 8 nights in Sep 2023