2/10 Terrible
Joshua
Travelled with group
24 Oct 2024
Disliked: Cleanliness, room comfort
Absolute worst case scenario. 👎👎👎👎
My reservation was canceled by the palms hotel even though I had multiple confirmation emails leading up to my stay. I then received one email the day of check in as I was on my way to the hotel stating I had canceled my own reservation. I immediately called the hotel to explain and they stated my card was declined. When I stated I did not cancel and offered to pay over the phone they stated they were overbooked, even though I had received the email the day of check in at the exact time of check in and called within 5 mins of receiving the email. The hotel did nothing to help me and refered me to speak with hotels.com. After speaking with hotels.com they stated my reservation was still in place on their end and told me to call them back and they would have my room. After several attempts to secure a different room bouncing between the Palms and hotels.com, we were denied. The Palms continued to say they were overbooked and we did not have a reservation. Thus, I ended up paying more for a differnt room as I scrambled to find another room last minute. I ended up losing my reserved suite the day of check in and paid twice as much for a regular room. Horrible experience.
Joshua
Stayed 2 nights in Oct 2024