Upon arrival everything seemed to be ok. There were things that I tried not to complain about like dust on the light fixture in the basement and mouse poop in between the sectional in the basement. This made me apprehensive since these things are part of minimal cleaning in my opinion. This went against the “extra measures” of cleaning I thought were in place due to covid. I used my products to disinfect and we continued to make the best of our time. The last night we were up a little later because of issues with the oven smoking from inside of the actual unit. There was no emergency phone number provided to call, and the 800 number only had a voicemail. I left a message, and the call was never returned. We ended up unplugging the oven and having to open the windows. In beginning to pack our food from the cabinets in boxes, we saw roaches coming out of the island in the kitchen. This was extremely bothersome! I do understand that we are staying in a cabin and there will be bugs- I however, have not experienced nor anticipated experiencing roaches in any of my previous stays at other locations. The last night needless to say I did not get much rest. When we were ready to check out in the morning I called to follow up with the office per my instructions and found that they did place an order with their maintenance to check out the issue with the oven. I expressed my disappointment with the neglect to follow up and communicate that to us, as well as to check on us and our safety, as well as the property. I was informed that because I said I unplugged the oven and “sounded” like things were ok- they thought things were fine. I expressed that there should have been follow up to make sure. From a safety perspective, as well as from a customer service perspective. As we prepared to go down the long driveway to depart - it had not been plowed or salted since we arrived. My daughters suv went into a ditch and we had to pay for a tow to get her out. For the amount of money that was spent on the accommodations I expected more.