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Hotel Silberhorn - Residences & Spa Wengen

4.0 star property
Slopeside family fun near Mannlichen Mountain

Photo gallery for Hotel Silberhorn - Residences & Spa Wengen

Indoor spa tub
Massages
Point of interest
Flat-screen TV
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Pet-friendly
The current price is AU$449
includes taxes & fees
25 Mar - 26 Mar

Explore the area

Map
Wengiboden 1347, Lauterbrunnen, BE, 3823
  • Mannlichen Mountain
    ‪1 min walk‬
  • Wengen LWM
    ‪1 min walk‬
  • Grindelwald - Wengen Ski Area
    ‪1 min walk‬
  • Bern (BRN-Belp)
    ‪108 min drive‬

Room options

View all photos for Classic Room, View (Jungfrau View)

In-room safe, individually decorated, individually furnished

Classic Room, View (Jungfrau View)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, View (Jungfrau View)

In-room safe, individually decorated, individually furnished

Family Room, View (Jungfrau View)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment (Jungfraupeak)

In-room safe, individually decorated, individually furnished

Apartment (Jungfraupeak)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Apartment, View (Jungfrauview)

Apartment (Jungfrauview) | Living area

Apartment, View (Jungfrauview)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Apartment (Silverpeak)

Flat-screen TV

Apartment (Silverpeak)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Apartment (Eigerpeak)

Flat-screen TV

Apartment (Eigerpeak)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, View (Breithornview)

Flat-screen TV

Apartment, View (Breithornview)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Chalet (Eiger)

Chalet (Eiger) | Living area

Chalet (Eiger)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Chalet (Jungfrau)

Chalet (Jungfrau) | Living area

Chalet (Jungfrau)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 6
  • 2 Double Beds

View all photos for Chalet (Monch)

Terrace/patio

Chalet (Monch)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, View (Jungfrau View)

In-room safe, individually decorated, individually furnished

Superior Room, View (Jungfrau View)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, View (Jungfrau View)

Suite (Jungfrau View) | Living area

Suite, View (Jungfrau View)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Blackout curtains
Bathrobes
Coffee/tea maker
Satellite channels
  • Sleeps 5
  • 2 Double Beds

Similar properties

Front of property

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (594)
The price is AU$625
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

About the area

Lauterbrunnen

A family-friendly stay in the heart of Lauterbrunnen awaits you at Hotel Silberhorn - Residences & Spa Wengen. You'll be 0.1 km (0.1 mi) from Mannlichen Mountain and 9.2 km (5.7 mi) from Eiger. Highlights at this ski hotel include 2 restaurants, 2 hot tubs and a full-service spa. .The restaurant, Silberhornstube, serves international cuisine and is open for lunch and dinner. Bar anonym is the hotel's own bar. With ski-in ski-out access, there's more time for downhill skiing and snowboarding and you'll find ski rentals on site. Other amenities include free Wi-Fi in public areas, a gym and a sauna. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free train pick-up service. .Places in the area of this 4-property class Lauterbrunnen hotel include Jungfraujoch Sphinx Observatory and Jungfrau.

What's nearby

  • Mannlichen Mountain - 1 min walk
  • Wengen-Mannlichen Cable Car - 3 min walk
  • Valley Museum Lauterbrunnen - 71 min drive
  • Staubbach Falls - 73 min drive
  • Trummelbach Falls - 75 min drive

Getting around

  • Wengen Station - 1 min walk
  • Bern (BRN-Belp) - 108 min drive

Restaurants

  • ‪Horner Pub - ‬71 min drive
  • ‪Restaurant Weidstübli - ‬72 min drive
  • ‪BASE Cafe - ‬71 min drive
  • ‪Flavours - ‬70 min drive
  • ‪Berghaus Männlichen - ‬39 min drive

About this property

Hotel Silberhorn - Residences & Spa Wengen

Slopeside family fun near Mannlichen Mountain
During the winter, enjoy on-site recreational activities like downhill skiing, snowboarding and ice skating. Indulge in a treatment at the full-service spa or soothe your muscles in one of the 2 hot tubs after a day on the slopes. Hotel Silberhorn - Residences & Spa Wengen helps provide the perfect ski holiday with ski storage, ski equipment rentals and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, along with a nearby corner/local shop. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers a sauna and a fitness centre.

This 4-star Lauterbrunnen hotel is smoke free.

  • 1 building
  • 54 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 366 sq ft of conference space
  • 34 sq. m of conference space
  • Built in 1898
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hotel Silberhorn - Residences & Spa Wengen offers 54 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes and slippers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: CHF 20 for adults and CHF 10 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar anonym
  • Silberhornstube
  • Speisesaal

Things to do

  • 2 spa tubs
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Downhill skiing
  • Full-service spa
  • Gym
  • Ice skating
  • Library
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowboarding
  • Steam room
  • Tennis lessons
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 366 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Wengen is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

  • Pets: CHF 15 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CHF 50
  • Christmas Eve (24 December) Gala Dinner per child: CHF 25 (from 2 to 12 years old)
  • Christmas Day (25 December) Gala Dinner per adult: CHF 50
  • Christmas Day (25 December) Gala Dinner per child: CHF 25 (from 2 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 50
  • New Year's Eve (31 December) Gala Dinner per child: CHF 25 (from 2 to 12 years old)
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 5.30 per person, per night for adults; CHF 2.20 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 20 for adults and from CHF 10 for children
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Silberhorn
Hotel Silberhorn Wengen
Hotel Silberhorn Lauterbrunnen
Silberhorn Hotel
Silberhorn Wengen
Best Western Silberhorn
Best Western Wengen
Silberhorn Lauterbrunnen
Silberhorn

Frequently asked questions

What is the cancellation policy at Hotel Silberhorn - Residences & Spa Wengen?

Hotel Silberhorn - Residences & Spa Wengen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Silberhorn - Residences & Spa Wengen?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Silberhorn - Residences & Spa Wengen on 25 Mar 2025 start from AU$430.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel Silberhorn - Residences & Spa Wengen?

Yep, there is an onsite spa at Hotel Silberhorn - Residences & Spa Wengen. You'll enjoy services like massages.

Is Hotel Silberhorn - Residences & Spa Wengen family-friendly?

You bet! With amenities such as children's meals, an arcade and on-site mini golf, it's no surprise that Hotel Silberhorn - Residences & Spa Wengen is a hit with families.

Does Hotel Silberhorn - Residences & Spa Wengen serve breakfast?

Yep, buffet brekkie is available daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Silberhorn - Residences & Spa Wengen?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Silberhorn - Residences & Spa Wengen?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Silberhorn - Residences & Spa Wengen?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Silberhorn - Residences & Spa Wengen?

Furry friends are welcome at Hotel Silberhorn - Residences & Spa Wengen, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Is there a golf course on site at Hotel Silberhorn - Residences & Spa Wengen?

There isn't one on site, but Mini Golf Wengen is a short 3-minute walk away.

Hotel Silberhorn - Residences & Spa Wengen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 298 reviews
Rating 8 - Good. 92 out of 298 reviews
Rating 6 - Okay. 24 out of 298 reviews
Rating 4 - Poor. 10 out of 298 reviews
Rating 2 - Terrible. 6 out of 298 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Consuelo Theresa

Travelled with partner
Disliked: Cleanliness, amenities
Stayed 1 night in Nov 2024

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay- close to train station
Great stay! All the staff were friendly. Nice view. My only complaint it was far too warm in the room and too hard to sleep with the down comforters. Also the hot tub/jacuzzi lukewarm. Breakfast was fantastic.
Stayed 3 nights in Oct 2024

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bait and switch. Our room was a five minute walk from all amenities. No coffee poor service no cleaning. Avoid
Stayed 3 nights in Sep 2024

10/10 Excellent

Judith, La Quinta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wengen is a wonderful home base for exploring the area, you are closer to Jungfrau to get there early before the crowds. We loved the nearby restaurants. The Mannlichen gondola is incredible, a must-do when staying in Wengen. The staff were professional and the breakfast was superb. Our bed was quite comfortable. The hotel is just across from the train station, so an easy walk. We would stay there again.
Stayed 3 nights in Sep 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location close to the train and shopping with plenty on amenities including spa, sauna and gym.
Stayed 3 nights in Sep 2024

10/10 Excellent

Muadhid

Stayed 3 nights in Sep 2024

10/10 Excellent

Hollie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
lovely hotel, efficient staff, the have a self- laundry on site. the steamroom wasn’t working during our visit but enjoyed the spa. Did not dine at restaurant.
Stayed 1 night in Sep 2024

8/10 Good

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good stay.
Location and view are amazing, but room and bed conditions compared with price is not so great.
Stayed 1 night in Sep 2024

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view to lauterbrunnen valley.
Stayed 4 nights in Sep 2024

8/10 Good

Preetindar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed eight nights at this hotel in a classic Jungfrau view room. The hotel is a few minute flat walk from the train station which is perfect. The room also had an amazing view and nice balcony with a view which I ate several picnic dinners. Wengen was a really nice place to stay. The hotel staff was nice, the breakfast was great (especially the omelets) ,and it was fantastic to have a laundromat on site. A wash and dry was 10 CHF. The juzzucies and spa sun room was amazing after a day hiking. This is an old hotel, built in 1893. My bathroom was not renovated in grey as the pictures show. They also don’t offer massage services in the summer. My room was clean and nice sized, but there were some quirks. For example, the fridge door didn’t shut properly. I asked for it to be looked at and the maintenance person showed me how to jiggle it closed. Also my sink did not drain properly and the toilet had to be pumped to work. My shower worked great and it was nice to have a tub, robe, and slippers. I wouldn’t say my room was a 4 star room (due to the maintenance issues) but I would stay here again for the price I paid $200-250/night because of the fantastic location and view, and nice staff.
Stayed 7 nights in Aug 2024

10/10 Excellent

Holaiza, Framingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was absolutely in love with this hotel. Since we walked in to do the check in process, the staff were nice and friendly. I highly recommend this place.
Stayed 2 nights in Aug 2024

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, sizable room. Good breakfast. Pillows aren’t great, town facing rooms get woken up by morning noise.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lalit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing better than walking to your hotel from train, waking up in morning and viewing mountains from your balcony. This hotel was a good discovery. Glad we picked it. Hotel rooms (we took a suite) were spacious and could accommodate our family of 5. SPA is awesome. Breakfast was good and there were many food options just in walking distance of this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mahshadul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Arish

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They should clearly post notices at various locations on the property stating that the SPA and JACUZZI facilities are available only until 9:00 PM. Additionally, also indicate that guests must notify the lobby at least 30 minutes in advance if they wish to use the SPA. What a joke!
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Hotel Silberhorn!
The hotel is beautiful, super conveniently located to the train station. Our room was very comfortable and lovely. The staff was friendly and helpful. Breakfast was delicious.
Stayed 4 nights in Aug 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the small town and the views
Stayed 2 nights in Aug 2024

10/10 Excellent

Scott, Falls Church

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
incredible views, great hospitality, kind staff, convenient to all the great locations, incredible breakfast!! would definitely stay here again!!
Stayed 9 nights in Jul 2024

2/10 Terrible

Ambica

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly rude. When I asked questions about where to find breakfast and the room cleaning, the receptionist rolled his eyes and snapped at me that I should read my room card and “what did I think” asking those questions. Another receptionist turned off the lights in the reception area when I was on my computer doing work without saying a word. When I asked for him to turn the lights back on, he rolled his eyes.
Stayed 3 nights in Jul 2024

8/10 Good

Apoorva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious chalet, rustic and could use some upgrades but overall good pleasant stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

CAWAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view of Jungfrau from our room. The hotel is in easy walking distance from the train station We had a good time on the whole.
Stayed 3 nights in Jul 2024

6/10 Okay

Laurel, Santa Rosa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in frustrated us because no one was at the desk and a line of people were waiting. The room was comfortable with a good breakfast, but the hotel was not a good value. I would not stay in the future.
Stayed 1 night in Jul 2024