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Best Western Plus Crystal, Hotel & Spa

4.0 star property
Art Deco Nancy hotel in Nancy City Centre with a full-service spa
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Best Western Plus Crystal, Hotel & Spa

Exterior
Exterior
Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)
Daily buffet breakfast (EUR 19.50 per person)
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000
    Congress Center Jean Prouve
    4 min walk
    Villa Majorelle
    5 min walk
    Musée Aquarium de Nancy
    6 min walk
    Nancy (ENC-Essey)
    12 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Blackout curtains
Rainfall showerhead
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Blackout curtains
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Blackout curtains
Rainfall showerhead
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Blackout curtains
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2021
Blackout curtains
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Mercure Nancy Centre Place Stanislas Hotel
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (454)
The price is AU$223
for 1 night
includes taxes & fees
4 Oct - 5 Oct
Mercure Nancy Centre Place Stanislas Hotel

About the area

Nancy

Best Western Plus Crystal, Hotel & Spa places you in the centre of Nancy, steps from Chambre de Commerce and within a short 5-minute stroll of Congress Center Jean Prouve. Highlights at this Art Deco hotel include a full-service spa, an indoor swimming pool and a bar/lounge. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and steam room. Enjoy the sauna and pool loungers. 3 meeting rooms and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 10-minute walk of this 4-property class Nancy City Centre hotel include Villa Majorelle and Musée Aquarium de Nancy.

What's nearby

  • Congress Center Jean Prouve - 4 min walk
  • Place Stanislas - 8 min walk
  • Nancy Hotel de Ville - 8 min walk
  • Nancy Cathedral - 9 min walk
  • CHU Nancy - 4 min drive

Getting around

  • Nancy Station - 5 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine) - 40 min drive

Restaurants

  • ‪La Muraille de Chine - ‬5 min walk
  • ‪L'Excelsior - ‬3 min walk
  • ‪Le Pub - ‬3 min walk
  • ‪Little Delirium Café Nancy - ‬4 min walk
  • ‪Le Bouche à Oreille - ‬4 min walk

About this property

Best Western Plus Crystal, Hotel & Spa

Art Deco Nancy hotel in Nancy City Centre with a full-service spa
Best Western Plus Crystal, Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms.

A computer station is on site and WiFi is free in public spaces. A library, a terrace, and multilingual staff are also featured at the business-friendly Best Western Plus Crystal, Hotel & Spa. A complete renovation of Best Western Plus Crystal, Hotel & Spa was completed in 2021.

This Art Deco Nancy hotel is smoke free.

  • 81 guestrooms or units
  • 6 levels
  • 3 buildings
  • Built in 1889
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
Best Western Plus Crystal, Hotel & Spa offers 81 accommodations with minibars and espresso makers. Flat-screen televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This Nancy hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available for a fee: EUR 19.50 for adults and EUR 7.50 for children
  • A bar/lounge

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1889
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
From Monday to Friday, sauna and hammam opening hours are 4-6 PM.

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 19 2025 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 6 January to 26 January:
  • One of the swimming pools
  • Sauna
  • Spa
The following facilities are closed on Sunday and Monday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19.50 for adults and from EUR 7.50 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Crystal Nancy
Best Western Hotel Crystal
Best Western Hotel Crystal Nancy
Best Western Crystal
Best Western Nancy
Nancy Best Western
Best Western Hotel Crystal
Best Plus Crystal, & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel
Best Western Plus Crystal, Hotel & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel Nancy

Frequently asked questions

Is there a spa on site at Best Western Plus Crystal, Hotel & Spa?

Yep, there is an onsite spa at Best Western Plus Crystal, Hotel & Spa. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments. The Spa/Beauty services will be unavailable from January 6 2025 to January 19 2025 (dates subject to change).

How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa?

As of 20 Sept 2024, prices found for a 1-night stay for 2 adults at Best Western Plus Crystal, Hotel & Spa on 13 Oct 2024 start from AU$166.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Crystal, Hotel & Spa have a pool?

Best Western Plus Crystal, Hotel & Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The swimming pool will be unavailable from January 6 2025 to January 19 2025 (dates subject to change).

Is Best Western Plus Crystal, Hotel & Spa family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Crystal, Hotel & Spa is a hit with families.

Does Best Western Plus Crystal, Hotel & Spa serve breakfast?

Sure does, buffet brekkie is available daily.

Is there a free airport shuttle available at Best Western Plus Crystal, Hotel & Spa?

No, Best Western Plus Crystal, Hotel & Spa does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Plus Crystal, Hotel & Spa?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Best Western Plus Crystal, Hotel & Spa?

Furry friends are welcome at Best Western Plus Crystal, Hotel & Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Best Western Plus Crystal, Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 168 out of 455 reviews" "
Rating 8 - Good. 214 out of 455 reviews" "
Rating 6 - Okay. 52 out of 455 reviews" "
Rating 4 - Poor. 12 out of 455 reviews" "
Rating 2 - Terrible. 9 out of 455 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Annie

Liked: Staff & service, room comfort
Overall a good experience
The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.
Stayed 2 nights in May 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Nancy
The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.
Stayed 2 nights in May 2024

8/10 Good

Carl S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay option in Nancy
Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024

8/10 Good

Virgile

Stayed 1 night in Sep 2023

10/10 Excellent

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.
Stayed 3 nights in Jul 2023

8/10 Good

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Alton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, services, value
Stayed 1 night in Aug 2022

10/10 Excellent

Carlos

Stayed 1 night in Jun 2022

8/10 Good

Giamaria, Hartford

Stayed 1 night in May 2022

10/10 Excellent

Franck

Stayed 1 night in Apr 2022

8/10 Good

Jeff

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Howard J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Very good value for money. Excellent, helpful and personable staff. Great bar area downstairs. Lovely rooftop open air bar. Best room (and bed) for the money I've had in years. Exceptional breakfast. Easy (free) on street parking (6pm to 10am) very near to the hotel. The LARGE room was very quiet, and the double curtains kept the room dark late into the morning. Highly Recommended.
Stayed 1 night in Aug 2021

4/10 Poor

Alberto

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing
Room is ancient and requires modernisation, as per rest of the hotel. Parking was 10min away and there is no temporary park on site so not easy to unload our luggage. Bar downstairs was a total disaster, loud music and poor offer. Spa in the hotel meant lots of guests around in bathrobe/swimsuit at all times….
Stayed 1 night in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely refurbished with everything you need
Nice refurbished hotel with pool, sauna, roof top.
Stayed 2 nights in Aug 2021

10/10 Excellent

ZAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the room which was excellent for the family. The receptionist was very helpful and she even spoke excellent english!
Stayed 2 nights in May 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Jean-Baptiste

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Mike, Milano

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well located in the center of Nancy, clean room and comfortable bed... Only inconvenient because of repairs in the building and difficulty to find a parking.
Stayed 1 night in Jul 2020

6/10 Okay

Georgina

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
They are currently building and renovating this hotel. And it’s a big renovation so be warned. Rooms tired, old, small and I didn’t have a desire to look at the state of the mattress. The public toilet was clean but stank. Luckily we didn’t breakfast there. On a positive side - good location and a delightful, helpful receptionist.
Stayed 1 night in Dec 2019

10/10 Excellent

Etienne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une bonne adresse pour un séjour professionnel
Hotel très bien situé au centre ville. Très facile d'accès depuis la gare et les principaux parking publics. Très peu de traffic la nuit et un environnement calme. Les chambres sont petites mais confortables et bien équipées. Petit déjeuner simple et de bonne qualité. Personnel très agréable et efficace.
Stayed 1 night in Nov 2019

8/10 Good

Merren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly hotel close to the railway. It is presently being renovated which I think limited the breakfast area and choices but I'm sure improvements will benefit the hotel. Nice towels and shower.
Stayed 2 nights in Sep 2019

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and helpful staff
Stayed 1 night in Aug 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great in working around a big construction project and were quite accommodating. WiFi was good too. Great location for exploring Nancy.
Stayed 2 nights in Jul 2019