8/10 Good
Keith, Rocklin
Travelled with family and small children
6 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I with our two young children stayed July 17th & 18th 2024.
We booked a suite for the four of us at the Woodlands Park Hotel a few months prior for the first two nights of our 8 nights visiting my Daughters and Grandchildren.
Having just arrived from an 11 hour flight from America we were looking forward to a fast check-in.
Sadly we were informed at check-in that we would have to move rooms after one night. Only staying two nights in total this was unacceptable. If I had known prior I would have booked our accommodation elsewhere. After 30 minutes of arguing two and fro, adjoining rooms was the Reception Managers final solution.
Having reviewed the rooms we were extremely pleased with the outcome. Modern and well equipped rooms with one room for my wife and I and the boys in the adjoining room with their own bathroom. We were also offered lunch by way of an apology for the mix up and unnecessary stress and in addition two mornings of complimentary full Breakfast. We gladly accepted.
The next morning the Hotel Manager met with us to apologize. He was extremely pleasant and sincere and appreciated his reasoning and professional attitude.
Our stay was excellent and comfortable. Service and
Food was also top notch.
A pleasant stay in a beautiful location and will look at staying again on our next trip to the UK.
Keith
Stayed 2 nights in Jul 2024