2/10 Terrible
Verified traveller
24 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Drunk man found in our room at 5am.
Although the hotel was very nice, had great staff and a decent breakfast, I cannot give it a good review. We stayed a few nights and on our first night, my pregnant wife woke to go to the bathroom in our room at 5am to discover that a drunk German man was inside. We have no idea how he got into the room as I had made sure to lock the door. He looked confused and he believed it was his room but we eventually got him to leave. He wandered the hall looking for his room for a while and then disappeared. Reception doesn't open until 6:30am and there is no info sheet in the room with emergency hotel numbers to call so I waited until then to inform staff. (We learned afterwards that the number to call is on a sign in the lobby, nowhere else. The receptionist was alarmed to hear this and assured us the manager would be informed and some sort of compensation given. We asked to move room as we felt unsafe but the available rooms had not yet been cleaned and we would have to wait until 10am. Then we were told it would be 1pm. We eventually got the replacement room which was on a lower floor and the exact same as the one we had originally. All of our dealings were with the receptionist and we never got to speak with a manager or anyone else. No compensation or anything else was offered/mentioned again.
I left the hotel disappointed to be honest. It shouldn't be up to me to push for some sort of compensation. I don't think security were even informed as we weren't asked to describe him.
Verified traveller
Stayed 3 nights in Sep 2024