4/10 Poor
Benicia
Travelled with family
5 Jan 2025
Disliked: Cleanliness, staff & service
Our room was not cleaned very well, the shower had hair and soap scum in various locations of the stall. Found hair inside the bedding as if the sheets had not been changed and the bed was just remade from another visit. The room itself was really dusty and saw spider webs in the floor corner by the TV. Yes spider webs not dust web either way is not good. Flat surfaces were dusty. This is a fairly new building possible growing pains or just a lack of attention because it's a newer building. Finally housekeeping attempted to enter our room without announcing themselves the morning of checkout. We had literally just gotten out of the shower(we cleaned ourselves) so you can only imagine how that would have went. Overall this place needs some fine tuning. Staff need to be more attentive to the business.
Benicia
Stayed 1 night in Jan 2025