2/10 Terrible
James D.
26 Feb 2020
Disliked: Cleanliness
STAY AWAY - Dirty apartment with broken appliances & withholding deposit - STAY AWAY
Arrived Feb 2020 late at night - the apartment was filthy (contact me for photos no problem). The bathroom was full of hair and dirt. We cleaned up and got on with our holiday just wanting to enjoy the snow.
The dishwasher was broken and had no power - reported this and the reply was to use the instructions. We are now being charged for the repair even though we reported the fault!!!
We left the apartment clean and tidy. We were then contacted to say we had left black marks on a radiator from drying cleaning cloths on it and they will not refund any of our deposit. Emailed owner for explanation - simply told we had damaged their heater (black marks) and had to pay for the dishwasher repair. No explanation as to what the marks are or why they cost the full deposit to remove.
STAY AWAY - absolute disgusting both in terms of cleanliness and withholding money.
We are a professional family who stay in rental properties globally many times and this is the only time we have ever had this happen and been forced to leave a review like this - utter scam just to keep extra money - DO NOT STAY HERE YOU WILL LOSE YOUR DEPOSIT WITH NO EXPLANATION