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Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

4.0 star property
Family-friendly hotel with 3 restaurants and full-service spa

Photo gallery for Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

Indoor pool, outdoor pool, pool loungers
2 bars/lounges
Exterior
Exterior
Minibar, in-room safe, desk, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Housekeeping
The current price is AU$224
includes taxes & fees
17 Mar - 18 Mar

Explore the area

Map
1 Sublime Point Road, Leura, NSW, 2780
  • Sublime Point Lookout
    ‪3 min drive‬
  • Three Sisters
    ‪8 min drive‬
  • Wentworth Falls Waterfall
    ‪11 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Spa bath)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed (Spa bath)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Eco-friendly toiletries
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 27 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Eco-friendly toiletries
Bathrobes
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Eco-friendly toiletries
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Courtyard Area

Superior Room, 1 King Bed, Courtyard Area

Superior Room, 1 King Bed, Courtyard Area

Highlights

Furnished patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Leura

A family-friendly stay in Sydney awaits you at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. Within a 30-minute stroll, you'll find Sublime Point Lookout and Blue Mountains National Park. Highlights at this eco-friendly hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Ubika Spa can include hot stone massages, beachside massages, body wraps and body scrubs along with access to the hot tub. The restaurant, Embers Grill Restaurant, serves local cuisine and is open for lunch and dinner. Two Doctors Whiskey Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the 2 outdoor tennis courts, indoor swimming pool and outdoor swimming pool plus access to basketball. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Leura hotel, you'll be 4.5 km (2.8 mi) from Wentworth Falls Waterfall and 5 km (3.1 mi) from Wentworth Falls Lake.

What's nearby

  • Sublime Point Lookout - 3 min drive - 2.1 km
  • Leura Mall - 4 min drive - 2.9 km
  • Three Sisters - 8 min drive - 6.7 km
  • Katoomba Scenic World - 9 min drive - 7.0 km
  • Wentworth Falls Waterfall - 11 min drive - 6.7 km

Getting around

  • Leura Station - 4 min drive
  • Sydney Airport (SYD) - 85 min drive

Restaurants

  • ‪Mountain High Pies - ‬5 min drive
  • ‪Red Door Cafe - ‬4 min drive
  • ‪Cafe Leura - ‬4 min drive
  • ‪The Bunker Cafe Bar Restaurant - ‬4 min drive
  • ‪Sublime Lounge - ‬1 min walk

About this property

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

Family-friendly hotel with 3 restaurants and full-service spa
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. An outdoor pool, a hot tub, and a fitness centre are also featured at the family-friendly Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. Free self parking is available.

This 4-star Sydney hotel is smoke free.

  • 224 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel offers 224 accommodations with minibars and a safe. 40-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Ubika Spa has 16 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body wraps. The spa is equipped with a hot tub. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Afrikaans, Chinese (Mandarin), English, German, Korean, Spanish, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: AUD 34 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Embers Grill Restaurant
  • Jamisons Restaurant
  • Leura Golf Club Bistro
  • No.1 Sublime Point
  • Two Doctors Whiskey Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Books
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Ropes course
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's games
  • Indoor pool
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 34 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Blue Mountains
Fairmont Blue Mountains MGallery Collection
Fairmont Blue Mountains MGallery Collection Leura
Fairmont Blue Mountains Resort
Fairmont Resort Blue Mountains MGallery Sofitel Leura
Fairmont Resort Blue Mountains MGallery Collection Leura
Fairmont Blue Mountains MGall
Fairmont Blue Mountains MGallery Sofitel Leura
Fairmont Resort Blue Mountains MGallery
Fairmont Resort Spa Blue Mountains MGallery by Sofitel
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel Hotel
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel Leura

Frequently asked questions

What is the cancellation policy at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel on 17 Mar 2025 start from AU$224.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

Yep, Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel has a free self car park.

Is there a spa on site at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

Yep, Ubika Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel have a pool?

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel features a full-service spa, an outdoor pool and an indoor pool.

Is Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel family-friendly?

You bet! With amenities such as children's meals, a playground and an arcade, it's no surprise that Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel is a hit with families.

Does Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel serve breakfast?

Sure does, buffet brekkie is served daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

No, Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

Yep, you can grab a meal at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

No, only service animals are allowed.

Is there a golf course on site at Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel?

There is a golf course next to Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel.

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 407 out of 1006 reviews
Rating 8 - Good. 334 out of 1006 reviews
Rating 6 - Okay. 172 out of 1006 reviews
Rating 4 - Poor. 60 out of 1006 reviews
Rating 2 - Terrible. 33 out of 1006 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and very friendly staff. Rooms were somewhat noisy but overall a great stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend
Stayed 1 night in Mar 2025

10/10 Excellent

Shmuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of activities for children Good swimming pool and sauna Large room space
Stayed 3 nights in Mar 2025

8/10 Good

Jennifer

Stayed 1 night in Oct 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and enjoyable stay. Friendly staff.
Stayed 3 nights in Jan 2025

4/10 Poor

Md

Disliked: Cleanliness, amenities, property conditions & facilities
A lot of flys and bugs around. The open lawn area and the golf course is full bird poo. It’s smelly and very unhygienic
Stayed 1 night in Jan 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of children’s activities on offer although disappointed there were no ponies in stable and inflatable play area was not inflated
Stayed 3 nights in Jan 2025

10/10 Excellent

Kouser

Stayed 1 night in Nov 2024

6/10 Okay

Michael

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Chronological order - from the perspective of first time guest: - 1. entry stairs form lower level; parking were dirty 2. The presumably once magnificent parquetry floors in the reception and lift lobby areas hadn't been refionished since teh original construction. 3. Fish tank glass very dirty in reception. 4. Rooms gave nothing away - not even a free paper copy menu. 5, Resturant staff friendly to the point of being over familiar ie. when overhearing a conversation saying 'I probably came at the wrong moment. 6. Meals in main restuarant were intended to impress - but didn't pull it off - bottom shelf Wollworths asparagus was dry and not fresh. Waiting staff were over familiar and I'm a friendly guy! 7. Service crew swore as they departed the lift in earshot of my wife. 8. Ashtrays in under the main reception portico were overflowing and had not been cleaned. 9. Bath in room 240 was not clean. 10. Room 240 vanity basin had a crack right though the basin - long term issu as the crack was stained. Frankly, a pretty disappointing stay - I should have kept on driving. Michael
Stayed 1 night in Dec 2024

8/10 Good

EMILY

Liked: Cleanliness, staff & service, property conditions & facilities
We couldn’t stay long as our child was sick but overall it was a great place to go with young children.
Stayed 1 night in Dec 2024

8/10 Good

Sonja

Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Megan

Liked: Property conditions & facilities
A
Stayed 1 night in Nov 2024

6/10 Okay

Liam p

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked dinner at golf club and was treated terrible. Chef shouted out loud so i could hear if he doesn't like the menu tell him to pick something else or eat elsewhere when i asked to swap mash and onion rings to chips only. Crazy someone could think thats ok. Obviously we never stayed and left. Also pool is very dated, bit dirty, broken tiles around which for a supposed 4☆ is crazy. Ok time for a night which we stayed but doubt I'd come stay again after complaint was pretty much ignored by management.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great activities offered. A lovely family hotel.
Rooms (221 & 219) were large and clean. Bedding was comfortable and enjoyed a good couple of nights sleep. Coffee & Food was excellent although pricey (this is typical in any Accor facility to offset their Accor Club dining discounts). Staff were excellent (long suffering)from front of house to restaurant and housekeeping. Be prepared for pandemonium during the weekend with kids and tired or entitled parents. Huge range of activites (indoor/outdoor pools, taboggan, ice rink, gym, kids train etc) both at the hotel and nearby. Resort showing some signs of getting tired but overall still a good 4 star standard.
Stayed 2 nights in Nov 2024

6/10 Okay

Eun Jung

Travelled with partner
Liked: Amenities
It did not meet my expectations in every aspect including the bed being so old.
Stayed 1 night in Nov 2024

6/10 Okay

Jean-Pierre

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Seema

Stayed 1 night in Oct 2024

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and relaxing environment.
Stayed 1 night in Nov 2024

6/10 Okay

Vincent

Travelled with partner
Liked: Cleanliness, staff & service
Care and friendliness of staff very good. Restaurant for dinner very good. Had a long uphill walk to reception from the car park in the rain. It was slippery and unsafe. Breakfast was nearly inedible and coffee had run out. Wasted our money as ended up having to go elsewhere. Mixed review but place has potential
Stayed 2 nights in Nov 2024

10/10 Excellent

harjinder

Stayed 3 nights in Nov 2024

6/10 Okay

romain

Liked: Staff & service
Disliked: Property conditions & facilities
Place was very loud because of the kids and poor choice of food at an expensive cost. The stuff is very friendly. Many things to do but forget about the pool if you want a quiet moment.
Stayed 2 nights in Nov 2024

6/10 Okay

Tamara

Travelled with family
We are return visitors to the Fairmont. This time however we were not overly impressed. There was luggage left in our room (a whole suitcase), a dirty hair elastic in the bathroom and a hairbrush in the wardrobe. Upon advising reception, the response was ‘ll’l let my manager know. Clearly our room was not cleaned properly and we did not feel overly comfortable. Areas in the hotel need dome love. I’m not talking about renovations, just general cleaning and maintenance. The pool windows are absolutely filth, spiders and cobwebs in the pool change rooms, outside walls covered in dirt. It would not take much. Floors always dirty. The hotel was absolutely packed so clearly money should not be an issue. We also walked past the storeroom with the door open - there were racks of blankets pillows and doonas just thrown on old rickety shelving, some just sitting on the dirty floor. Was not impressed. Maccas has better systems! Just feel like they need new management with someone that cares. Plus side is all the activities for kids. However if they did not have this I feel like it would not be as popular. I booked for 2 adults and 1 child. Upon arrival I enquired about the bedding configuration. Was told it was 1 king bed only - even though l had booked for 3 (and paid for 3). Her response was that I could pay $40 to hire some sheets for the fold out lounge. What a joke. Will probably skip this hotel for awhile. Shame
Stayed 1 night in Nov 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024