6/10 Okay
Y
Travelled with partner
7 Aug 2024
Liked: Cleanliness, amenities
We like the location. It is close to shopping and our favorite restaurants. We have stayed here many times in the spring and fall to attend the Keeneland races. This time we just went down for 4 days to get away. The problem was that we wanted to watch the Olympics and there was a little storm and we were unable to watch them for 2 days. The person at the desk acted like it was no big deal and that the storm caused it. The next night it was still out and he had the same reaction but I said that we wanted it fixed so they called in maintenance and it was just a reset on the system and everyone had service again. I would have thought that with the cost to stay there that they would have called in maintenance as soon as someone said their service was out. Let’s just say they don’t worry about satisfying the needs of the guests.
Y
Stayed 3 nights in Aug 2024