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Embassy Suites by Hilton E Peoria Riverfront Conf Center

3.5 star property
Riverfront hotel with free breakfast and 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton E Peoria Riverfront Conf Center

Exterior
Indoor pool, pool loungers
Lobby
View from room
Dining

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Room service
    Room service

Explore the area

Map
100 Conference Center Drive, East Peoria, IL, 61611
  • Illinois Central College
    19 min walk
  • Carver Arena
    20 min walk
  • Peoria Riverfront Museum
    20 min walk
  • Peoria, IL (PIA-Greater Peoria Regional)
    16 min drive

Room options

View all photos for Suite, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

1 bedroom, in-room safe, desk, blackout curtains

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 6
  • 2 Double Beds

View all photos for King nonsmoking

1 bedroom, in-room safe, desk, blackout curtains

King nonsmoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Two Doubles

1 bedroom, in-room safe, desk, blackout curtains

Two Doubles

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Executive, One King Bed, Non-Smoking

View from room

Executive, One King Bed, Non-Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Two Doubles Riverview

1 bedroom, in-room safe, desk, blackout curtains

Two Doubles Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • River view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Riverview King nonsmoking

1 bedroom, in-room safe, desk, blackout curtains

Riverview King nonsmoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, desk, blackout curtains

Suite

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Allergy Friendly (Wellness, In-room air purification)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Allergy Friendly (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 6
  • 2 Double Beds

View all photos for Presidential Suite, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Presidential Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Allergy Friendly, Bay View (Wellness, In-room air purification)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Allergy Friendly, Bay View (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Bay view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Allergy Friendly (Wellness, In-room air purification)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Allergy Friendly (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Allergy Friendly, Bay View (Wellness, In-room air purification)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Allergy Friendly, Bay View (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

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About the area

East Peoria

At Embassy Suites by Hilton E Peoria Riverfront Conf Center you'll be within a 20-minute stroll of Illinois Central College and Carver Arena. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and pool loungers. 35000 square feet (3150 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of self parking. .Near this 3.5-property class East Peoria hotel, you'll find Peoria Civic Center.

What's nearby

  • Peoria Riverfront Museum - 20 min walk - 1.7 km
  • Peoria Civic Center - 3 min drive - 2.3 km
  • OSF Saint Francis Medical Center - 3 min drive - 2.8 km
  • Bradley University - 4 min drive - 3.2 km
  • Par-A-Dice Casino - 4 min drive - 4.0 km

Getting around

  • Peoria, IL (PIA-Greater Peoria Regional) - 16 min drive

Restaurants

  • ‪Texas Roadhouse - ‬11 min walk
  • ‪Culver's - ‬6 min walk
  • ‪Chili's Grill & Bar - ‬10 min walk
  • ‪Buffalo Wild Wings - ‬6 min walk
  • ‪Kenny's Westside Pub - ‬4 min drive

About this property

Embassy Suites by Hilton E Peoria Riverfront Conf Center

Riverfront hotel with free breakfast and 24-hour fitness centre
Embassy Suites by Hilton E Peoria Riverfront Conf Center offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 35000 square feet (3150 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton E Peoria Riverfront Conf Center. Parking is available for a fee.

This 3.5-star East Peoria hotel is smoke free.

  • 1 building
  • 226 guestrooms or units
  • 8 levels
  • Conference rooms
  • 35000 sq ft of conference space
  • 3150 sq. m of conference space
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Corner/local shop
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton E Peoria Riverfront Conf Center offers 226 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds and desks. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This East Peoria hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Flat-screen televisions come with premium cable channels and pay-per-view films. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per week)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 12 per day)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 6:30 AM to 9:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference centre (35,000 square foot of space)
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Living room
  • Mobile key entry
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per week (rates may vary)
  • Self-parking fee: USD 12.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites East Peoria Hotel & RiverFront Conf Center
Embassy Suites East Peoria RiverFront Conf Center
Embassy Suites Hilton E Peoria Riverfront Conf Center Hotel
Embassy Suites Hilton E Riverfront Conf Center Hotel
Embassy Suites Hilton E Riverfront Conf Center
Embassy Suites by Hilton E Peoria Riverfront Conf Center Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton E Peoria Riverfront Conf Center?

Embassy Suites by Hilton E Peoria Riverfront Conf Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton E Peoria Riverfront Conf Center?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton E Peoria Riverfront Conf Center on 24 Nov 2024 start from AU$179.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton E Peoria Riverfront Conf Center?

Yep, Embassy Suites by Hilton E Peoria Riverfront Conf Center has a self car park for USD 12.00 per day.

Does Embassy Suites by Hilton E Peoria Riverfront Conf Center have a pool?

Embassy Suites by Hilton E Peoria Riverfront Conf Center has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Embassy Suites by Hilton E Peoria Riverfront Conf Center family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton E Peoria Riverfront Conf Center is a hit with families.

Does Embassy Suites by Hilton E Peoria Riverfront Conf Center serve breakfast?

Yep, visitors highly rate the free cooked-to-order breakfast here! Available on weekdays between 6:30 AM and 9:00 AM and weekends from 6:30 AM to 9:30 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton E Peoria Riverfront Conf Center?

No, Embassy Suites by Hilton E Peoria Riverfront Conf Center does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton E Peoria Riverfront Conf Center?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton E Peoria Riverfront Conf Center?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton E Peoria Riverfront Conf Center Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 516 out of 1002 reviews" "
Rating 8 - Good. 211 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Less Than Stellar Stay
Upon arrival, found our room lights/bedroom TV/thermostat did NOT work. Attempted to call the front desk, but NO ANSWER at 6:30pm. Called the main Hilton number and was transferred to front desk, where I indicated that either someone needed to come up and assess problem OR given another room. Had to go all the way back down to pick up keys. In the meantime, engineering came up and fixed the blown fuse and repaired the issue. Stayed in the initial room. No one on Wednesday made an offer to compensate me for the extreme frustration and inconvenience. I spoke with the manager, Kyle on Thursday who indicated that he would be willing to compensate me in some way. Will contact him back to see what can be done for me. The rest of the stay went well. Bedding needs to be replaced - mattress too soft, causing back pain for me and my partner.
Stayed 2 nights in Aug 2024

4/10 Poor

Daniel

Stayed 1 night in Aug 2024

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place and my room with a river view was perfect.
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Travelled with family
Stayed 3 nights in Aug 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not complaining but two rooms had an old smell Both rooms the carpet was stretched or wrinkled We did have a good time!
Stayed 2 nights in Aug 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Karen, Davenport

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We love the Embassy but 380 for that room was not great.
Stayed 1 night in Aug 2024

8/10 Good

Lucerza

Travelled with family
Liked: Cleanliness, amenities
I was not aware of paying extra for parking and had a negative experience with a housekeeper that should not have escalated unprofessionally. Overall staff were polite, food was excellent.
Stayed 2 nights in Aug 2024

10/10 Excellent

Iceise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Susan

Stayed 1 night in Aug 2024

2/10 Terrible

Nathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Dewey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and staff were excellent.Property is showing its age ,but clean which means the most to me.The made to order breakfast will keep you coming back by itself.
Stayed 3 nights in Jul 2024

6/10 Okay

Lori

Travelled with partner
Liked: Cleanliness
Rooms need a refresh. Tub caulk was gross. No USBs in room. Out of ice on every floor. Ran out of coffee and soda. ATM ran out of money and hadn’t be replenished by our departure. 30-minute wait for happy hour drinks. Check in staff very dismissive. And a fee for parking that apparently no one paid except me, at the insistence of the check-in person.
Stayed 1 night in Jul 2024

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could have done without the 5 am false fire alarm. I am recovering from knee surgery & we were on the 6th floor. Another gentleman (elderly) in our wedding party group could not get down the steps, so he & his son in law had to sit in the hallway on that floor.
Stayed 1 night in Jul 2024

2/10 Terrible

Jeremy

Travelled with family
Disliked: Staff & service
Horrible will not be back. Fire alarm went off multiple times.
Stayed 4 nights in Jul 2024

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
A short circuit caused the fire alarms to go off continuously from 2 am until 4 am on a Monday night. The staff told us no discount would be offered because “the fire alarms worked which is for the safety of the guests” - someone might want to explain to their management that a short circuit = not working. Needless to say, their malfunctioning safety equipment severely impacted the next day for myself and every other guest I spoke to.
Stayed 3 nights in Jul 2024

4/10 Poor

Sherronda, Peoria

Travelled with family
Liked: Cleanliness, staff & service, amenities
I booked this property fir the pool for my dsuggter birthday and get there to check-in and pool was closed. Then at about 2am, alarms woke us up out of our sleep and ww had to leave room and go outside. After approximately 15 minutes, we were allowed to go back in our rooms. Approximately 20 minutes later, the alarms ring again and we had to leave our room again. Again, approximately 20 minutes later, we were allowed to go back in the room. Again m, the alarm rings briefly and shuts off.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our bedroom had many things in disrepair. The light switch in the bathroom didn't work properly. The thermostat was hanging off the wall by wire. The caulk in the bathroom has a mess. The tile floor was worn down through the decorative layer. The shower floor was also worn through. Everything need an update and refresh. Had we been staying more than one night, I would asked for a different room. With two young kids, it wasn't worth the hassel to move rooms when they needed to get dinner and go to bed.
Stayed 1 night in Jun 2024

10/10 Excellent

Stephen, Oswego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Lisa

Stayed 2 nights in Jul 2024

2/10 Terrible

serge

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
The room it smell very bad and the bed smells bad no shampoo
Stayed 1 night in Jul 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding weekend
Free Breakfast was excellent. Accommodations were fine. The big negative was the fire alarm going off at 5:00 am on Sunday morning. It was a false alarm and major mistake. I'm 86 years old, and retired from a career as a Chemical Engineer and then Safety Director for North American operations of an International Chemical company. Embassy Suites needs to review and revise their triggers for what constitutes a big enough hazard to activate a total evacuation. An evacuation creates risks of its own, including heart attacks, falls on stairs, etc. When I came out of my room after the alarm, I looked over the railing and saw no smoke, fire or other obvious hazards. I told my son - "Somethings not right here." I didn't feel any urgency to find an emergency stairwell exit that wasn't suffering a backup at the time. After we were allowed back into the building, one person in the elevator said that she'd heard that it was a small fire or something in the kitchen that prompted the alarm. When I went down for breakfast, I didn't see any evidence of smoke stains or burn marks above the grille area or nearby. When I asked the cooks at the grille what happened, one said it was a small valve problem or something to that effect, without being too specific. Obviously not something that threatened all the overnight residents of the entire hotel or even a nearby portion of the hotel. Earlier, when outside, I asked one of the firemen by the fire engine if this was a drill, ..
Stayed 1 night in Jul 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Friendliness
Stayed 2 nights in Jul 2024

8/10 Good

John, Fort Wayne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
A dog had just peed in one of the elevators when I was trying to go to my room. Stains throughout carpet in room. At some point, the matt in the bathtub had been taken out leaving unsightly marks. I imagine when just opened, this was a very nice property. A number of parties were occurring, on a Saturday night, which I suppose is to be expected. Fire alarm went off at approximately 3:00 AM. When I asked for a late departure as a result, I was told it would be $25.00. While I am not coming back, it would be interesting to see where things stand in a year or so.
Stayed 1 night in Jul 2024