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Sheraton Lake Como Hotel

4.0 star property
Lakefront resort with 3 restaurants and full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sheraton Lake Como Hotel

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
48-inch LED TV with digital channels, TV
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Gym
  • Spa
  • Bar
  • Pool
  • Parking available

Explore the area

Map
Via per Cernobbio, 41a, Como, CO, 22100
  • Villa Erba
    13 min walk
  • Kincho
    1 min walk
  • Como San Giovanni Station
    12 min drive
  • Como (QCM-Como Seaplane Base)
    14 min drive

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Pool View (Balcony)

48-inch LED TV with digital channels, TV

Suite, 1 Bedroom, Non Smoking, Pool View (Balcony)

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Balcony)

48-inch LED TV with digital channels, TV

Suite, 1 Bedroom, Non Smoking (Balcony)

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
Separate bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Terrace)

Deluxe Room, 1 King Bed, Non Smoking (Terrace)

Deluxe Room, 1 King Bed, Non Smoking (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Down duvet
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Pool View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 2 Single Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Pool View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hilton Lake Como

Pool
Hot tub
Spa
Pet-friendly
4.5 out of 5, Wonderful, (671)
The price is AU$984
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Hilton Lake Como

About the area

Como

A family-friendly stay in the heart of Como awaits you at Sheraton Lake Como Hotel. Within just a 15-minute stroll, you'll find Villa Bernasconi and Villa Erba. Highlights at this boutique resort include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the sauna. The restaurant, Gusto, serves Italian cuisine and is open for breakfast, brunch, lunch and dinner. The resort's own poolside bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, 24-hour gym, Hot tub and sauna. A business centre and limo/town car service are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. Buffet breakfast is available daily between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 4-property class Como resort include Villa del Balbianello and Lake Lugano.
View more Resorts in ComoOpens in a new window

What's nearby

  • Villa Erba - 13 min walk
  • Villa Olmo - 3 min drive
  • Piazza Cavour - 9 min drive
  • Como Cathedral - 9 min drive
  • Como-Brunate Funicular - 10 min drive

Getting around

  • Albate-Trecallo Station - 11 min drive
  • Como Nord Lago Station - 21 min drive
  • Malpensa International Airport (MXP) - 42 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Officina Cafè - ‬9 min walk
  • ‪Ristorante Inriva - ‬14 min walk
  • ‪Trattoria Laghee - ‬11 min walk
  • ‪Spazio Anagramma - ‬6 min walk

About this property

Sheraton Lake Como Hotel

Lakefront resort with 3 restaurants and full-service spa
Sheraton Lake Como Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and limo/town car service. A children's pool, a seasonal outdoor pool, and a 24-hour fitness centre are also featured at the family-friendly Sheraton Lake Como Hotel. An airport shuttle (available 24 hours) and a shopping centre shuttle are available for a fee. Parking is available for a fee.

This Beaux Arts Como resort is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1993
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Sheraton Lake Como Hotel offers 135 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 48-inch LED televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, dressing gowns, designer toiletries and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (EUR 20 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 29 for adults and EUR 14.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Gusto
  • Kincho
  • Kitchen

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Art supplies
  • Children's books
  • Children's pool
  • Free cot
  • Highchair
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lever door handles
  • Lift (98 centimetre wide door)
  • Portable bathtub seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (88 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per accommodation, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 55.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 4 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 29 for adults and from EUR 14.50 for children
  • Airport shuttle fee: EUR 150 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: EUR 20 per night
  • Pet fee: EUR 30 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a deadlock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, cash, mobile payments, Google Pay and Apple Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a deadlock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 013075-ALB-00016, IT013075A16UAWYTMQ

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 April and close on 30 September.
  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand di
Grand di Como
Grand Hotel di
Grand Hotel di Como
Sheraton Lake Como Hotel
Sheraton Lake Como
Sheraton Lake Como Hotel Italy
Sheraton Lake Como Hotel Como
Sheraton Lake Como Hotel Resort
Sheraton Lake Como Hotel Resort Como

Frequently asked questions

What is the cancellation policy at Sheraton Lake Como Hotel?

Sheraton Lake Como Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sheraton Lake Como Hotel?

Yep, Sheraton Lake Como Hotel has a covered self car park for EUR 20 per night.

Are there any beaches close to Sheraton Lake Como Hotel?

The closest beach to Sheraton Lake Como Hotel is Lido di Faggeto (7.1 km).

Is there a spa on site at Sheraton Lake Como Hotel?

Yep, there is an onsite spa at Sheraton Lake Como Hotel. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Sheraton Lake Como Hotel have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 8:00 PM (Seasonal outdoor pool open from April 01 to September 30).

What luxury perks are available at Sheraton Lake Como Hotel?

Sheraton Lake Como Hotel features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Sheraton Lake Como Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sheraton Lake Como Hotel.

Is Sheraton Lake Como Hotel family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as highchairs and children's books in the guestrooms, it's no surprise that Sheraton Lake Como Hotel is a hit with families.

Does Sheraton Lake Como Hotel serve breakfast?

Yeah, buffet brekkie is offered daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Sheraton Lake Como Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Lake Como Hotel?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Lake Como Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Lake Como Hotel?

Cats and dogs are welcome at Sheraton Lake Como Hotel, with food and water bowls on offer.

Is there a golf course on site at Sheraton Lake Como Hotel?

There is a golf course next to Sheraton Lake Como Hotel.

Sheraton Lake Como Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 272 out of 679 reviews" "
Rating 8 - Good. 279 out of 679 reviews" "
Rating 6 - Okay. 74 out of 679 reviews" "
Rating 4 - Poor. 33 out of 679 reviews" "
Rating 2 - Terrible. 21 out of 679 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing modern hotel with lovely food options and breakfast. Underground car park great for super cars.
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephanie

Stayed 2 nights in Sep 2024

10/10 Excellent

James, Orlando

Travelled with family
Liked: Staff & service, property conditions & facilities
Wonderful stay at the Sheraton Lake Como. Hotel and restaurant staff were professional, friendly and willing to respond to any request. Property was clean, quiet and located in a great location. Room was comfortable, clean and up to date. Only knock was the cleaning staff failed to refill body wash and conditioner dispensers in the shower. Didn’t notice until the last day when showering! Should not have happened. All other aspects of housekeeping staff were excellent. Overall it was a great place to stay while visiting Lake Como.
Stayed 4 nights in Sep 2024

8/10 Good

Kashi, Hermosa Beach

Stayed 5 nights in Aug 2024

10/10 Excellent

Gary

Stayed 3 nights in Aug 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved everything
Stayed 4 nights in Sep 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happily Surprised!
Stayed 3 nights in Sep 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Ralph

Travelled with family
Disliked: Cleanliness
Nothing Special ! Several of the ladies working the check-in desk were rude and in my opinion dis respectful to my wife at times
Stayed 16 nights in Aug 2024

10/10 Excellent

Willibald

Stayed 7 nights in Aug 2024

10/10 Excellent

Sourabh

Stayed 2 nights in Aug 2024

10/10 Excellent

Hannah, Chapel Chorlton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most stunning hotel I’ve ever stayed in. Everything was perfect. So quiet and peaceful and the pool area was divine. Breakfast was amazing and the staff were great. Will definitely be back.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing couple of days staying here. The hotel was very clean and comfortable and the pool area was great for cooling down in the hot sun. Easy to get into Como or other towns using the local boat or bus services.
Stayed 2 nights in Aug 2024

6/10 Okay

Teertha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
An expensive meal in a morgue
Hotels is what you would expect for the price. The problem is the staff, in the posh restaurant. Too young, inexperienced and seemed scared of the customer. The result is an expensive meal in a morgue where cutlery is thrown down on the table and you have to say “no” five times to the pricey wine list. Food was good - the staff let the chef down. So my advice is stay but eat in the cheaper restaurant.
Stayed 1 night in Aug 2024

10/10 Excellent

Alan

Stayed 1 night in Aug 2024

10/10 Excellent

Pino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from all the chaos and noise from old town como and the ferry stop Tavernola is a 5 min walk! 10/10
Stayed 2 nights in Aug 2024

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great as usual. Staff very helpful. Lots to do but usually a fairy ride or drive involved.
Stayed 3 nights in Jul 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t overlook this gem.
Awesome place to stay. Preferable over Bellagio or Varenna.
Stayed 3 nights in Jul 2024

8/10 Good

Calbreith

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here and at the Grand Imperiale. This is by far a superior experience. The Sheraton is a much more modern facility and was renovated recently-so if you need the old-world Como feel don’t stay here. The staff were extremely friendly and accommodating. The Sheraton has a very nice pool area with nice chairs and good service. We didn’t eat here but the restaurants looked good, had great atmosphere and were busy. We really enjoyed where the Sheraton was located. Easy walk to lots of dining, shopping in Cernobbio (10-15m walk)
Stayed 1 night in Jul 2024

8/10 Good

Faisal

Stayed 3 nights in Jun 2024

2/10 Terrible

Carole

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible experience at Sheraton Lake Como hotel
There was a piece of raw salami in the refrigerator. The phone panel was full of dust. I tripped on the area rug twice; it wasn't laid flat. The basin in the bathroom didn't drain. The food at the poolside restaurant was skimpy and average. Housekeepers made noise about 8:30 am and parked their supplies next to our room and I asked for a quite room location. We went to the spa and the jacuzzi was cool. There were workmen fixing something at the pool at the same time. They were banging. We left the jacuzzi to enter the pool which was the same temperature as the jacuzzi. The property needs updating and renovation and the cleanliness is sub par. A few other guests agree with my experience. I wouldn't recommend this hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

Alireza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
2nd time there, the place is nice as always with the most friendly staff
Stayed 3 nights in May 2024

8/10 Good

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could not give us the room we booked.
Stayed 2 nights in May 2024