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My Story Hotel Ouro

3.0 star property
Hotel with a 24-hour front desk, a short walk to Rossio Square
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for My Story Hotel Ouro

Double Room
Front of property
Reception
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Housekeeping
  • Laundry
  • Air conditioning
The current price is AU$229
includes taxes & fees
3 Feb - 4 Feb

Explore the area

Map
Rua Áurea 100, Lisbon, 1100-063
  • Commerce Square
    ‪3 min walk‬
  • Rua Augusta Arch
    ‪3 min walk‬
  • Santa Justa Elevator
    ‪3 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪29 min drive‬

Room options

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable channels
  • 12 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable channels
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable channels
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 2 Double Beds

Similar properties

Street view

My Story Hotel Augusta

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.6 out of 5, Wonderful, (426)
The price is AU$231
for 1 room
includes taxes & fees
16 Feb - 17 Feb
My Story Hotel Augusta

About the area

Lisbon

My Story Hotel Ouro places you in the centre of Lisbon, within a short 5-minute stroll of popular places like Commerce Square and Santa Justa Elevator. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, My Story Hotel Ouro, serves Portuguese cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 3-property class Lisbon Old Town hotel include Rossio Square and Lisbon Cathedral.

What's nearby

  • Commerce Square - 3 min walk
  • Santa Justa Elevator - 3 min walk
  • Rossio Square - 6 min walk
  • Castle of São Jorge - 8 min walk
  • Avenida da Liberdade - 10 min walk

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 7 min walk
  • Lisbon (LIS-Humberto Delgado) - 29 min drive

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Cotidiano - ‬2 min walk
  • ‪Cafetaria São Nicolau - ‬1 min walk
  • ‪Restaurante Japonês KIKU - ‬2 min walk
  • ‪Merendinha Bar - ‬1 min walk

About this property

My Story Hotel Ouro

Hotel with a 24-hour front desk, a short walk to Rossio Square
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at My Story Hotel Ouro.

This 3-star Lisbon hotel is smoke free.

  • 1 building
  • 51 guestrooms or units
  • 4 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
My Story Hotel Ouro offers 51 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • My Story Hotel Ouro

Things to do

  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 7845

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

What is the cancellation policy at My Story Hotel Ouro?

My Story Hotel Ouro offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at My Story Hotel Ouro?

As of 2 Feb 2025, prices found for a 1-night stay for 2 adults at My Story Hotel Ouro on 3 Feb 2025 start from AU$215.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to My Story Hotel Ouro?

The closest beach to My Story Hotel Ouro is Costa da Caparica Beach (11.8 km).

Does My Story Hotel Ouro serve breakfast?

Yeah, buffet brekkie is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at My Story Hotel Ouro?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at My Story Hotel Ouro?

Yep, they've got a lounge bar and an onsite restaurant that serves Portuguese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at My Story Hotel Ouro?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at My Story Hotel Ouro?

No, pets are not allowed.

My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 374 out of 710 reviews" "
Rating 8 - Good. 257 out of 710 reviews" "
Rating 6 - Okay. 59 out of 710 reviews" "
Rating 4 - Poor. 14 out of 710 reviews" "
Rating 2 - Terrible. 6 out of 710 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with family
Liked: Amenities
Clean, great service and best location!
Stayed 5 nights in Oct 2024

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very central to the Praça do Comércio and easy walking distance to both a Metro and train station. The staff was very friendly and helpful, with good recommendations for restaurants and getting back to the airport. The surprise was just how small the room was. The 'closet' was two small bars of hangers over a low dresser. This worked but made the room feel even smaller once we unpacked. The ability to open the window was much appreciated and the AC worked well. The bathroom had a good amount of storage which. We had breakfast at the hotel each day that was more than basic and they even packed us a to-go box to take with us to the airport!
Stayed 3 nights in Oct 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre stay
Good location, clean, nice bar, great breakfast.
Stayed 4 nights in Oct 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Very friendly and efficient staff. Some of our party had water/custard tarts/robes & slippers but not our room…not a big issue but inconsistent. Overall, perfect accommodation for our time in Lisbon.
Stayed 4 nights in Oct 2024

6/10 Okay

Sabrina

Stayed 5 nights in Aug 2024

10/10 Excellent

Tim, vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was a bit hot as air conditioning was not working, otherwise a good stay..great location and would stay again.
Stayed 2 nights in Sep 2024

8/10 Good

Gunnar Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Small room.
Stayed 2 nights in Sep 2024

10/10 Excellent

Martin

Stayed 4 nights in Aug 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and pleasant. Our rooms were extremely clean. We thoroughly enjoyed the location as it was safe and quiet for our family. The area around the hotel was walkable and conveniently located to several restaurants, tourist attractions, local transit, and shops. We would select this hotel again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Janina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The location is easily accessible by train, bus, or tram. Despite being in a tourist area, when you stay here it blocks all the sound from the street, thanks to the windows and blackout doors. The rooms are neat, comfortable, and clean. The staff are very friendly and accomodating. One of the rooms we booked did not have the air conditioning working and the staff were able to move us to another room to accomodate. I would highly recommend staying here.
Stayed 4 nights in Jul 2024

6/10 Okay

Catarina

Liked: Staff & service, amenities
I was supposed to be staying at hotel oura but was moved to hotel Augusta. It was supposedly an upgrade but very loud. Also bathroom had a broken handle for the rain shower and not great looking, some sort of concrete flooring that was scratched and dirty looking. The carpet also had stains.
Stayed 3 nights in Jul 2024

10/10 Excellent

Celestina

Stayed 2 nights in Jul 2024

10/10 Excellent

Susannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024

8/10 Good

Wai Sau

Stayed 4 nights in Jun 2024

8/10 Good

herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in general but several derelict buildings awaiting renovation
Stayed 3 nights in Jun 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Judy

Stayed 1 night in Jun 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location
Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.
Happy hour outdoor hotel bar
A room with a view
Stayed 1 night in Jun 2024

2/10 Terrible

Liat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was terrible. The first day there was no hot water. For the next 2 days the AC was making noises that made it impossible to sleep. Once it was fixed, only the front desk was able to control the AC- so I needed to call them every time I wanted it turned on/off. My room was not cleaned, just the bed was made. Used cups and glasses, with my lipstick marks, were simply returned to the table. Used tissues and whatnot in the bathroom were left as is. Toiletries were not replenished. Basics such as water were not provided. Towels left on the floor - per hotel options for washing, were just hung up on the hook rather than replaced. Every time I needed something from the front desk, they had run out. I asked for a band aid- we ran out, go to the pharmacy. I asked for a small creamer for my coffee, we ran out, but you can buy from the kitchen. Overall, terrible experience with the hotel. But it IS centrally located and very easy to navigate in a prime location (and not on a hill)
Stayed 5 nights in May 2024

10/10 Excellent

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities
Relaxing stay. Very clean. Lovely helpful staff.
Stayed 1 night in May 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stuff are helpful and friendly . It is in a perfect location . Loved the breakfast had a good selection of food. I would definitely recommend this hotel
Stayed 3 nights in May 2024

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024