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InterContinental Lisbon by IHG

5.0 star property
Luxury Lisbon hotel in Lisbon City Center with a fitness centre

Photo gallery for InterContinental Lisbon by IHG

Exterior
Bar (on property)
Exterior
Suite, 1 Single Bed, Terrace (Two Storey) | View from room
Suite, 1 Single Bed (Prestige)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
The current price is AU$318
includes taxes & fees
16 Feb - 17 Feb

Explore the area

Map
Rua Castilho, 149, Lisbon, 1099-034
  • Eduardo VII Park
    ‪1 min walk‬
  • Marquis of Pombal Square
    ‪7 min walk‬
  • Avenida da Liberdade
    ‪9 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪23 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 157 sq m
  • City view
  • Sleeps 6
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Terrace

Suite, 1 Bedroom, Terrace | View from property

Suite, 1 Bedroom, Terrace

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 66 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 66 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite, 1 Single Bed, Terrace (Two Storey)

Suite, 1 Single Bed, Terrace (Two Storey)

Suite, 1 Single Bed, Terrace (Two Storey)

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Classic Room, 1 Queen Bed, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 34 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed (High Floor)

Classic Room, 1 Queen Bed (High Floor)

Classic Room, 1 Queen Bed (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Single Bed (Panoramic)

Suite, 1 Single Bed (Panoramic)

Suite, 1 Single Bed (Panoramic)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 191 sq m
  • City view
  • Sleeps 6
  • 1 Single Bed

View all photos for Suite, 1 Single Bed (Prestige)

Suite, 1 Single Bed (Prestige)

Suite, 1 Single Bed (Prestige)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 121 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Single Beds, Accessible Bathtub

Classic Room, 2 Single Beds, Accessible Bathtub

Classic Room, 2 Single Beds, Accessible Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 34 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, City View (High Floor)

Classic Room, 1 Queen Bed, City View (High Floor)

Classic Room, 1 Queen Bed, City View (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 70 sq m
  • Sleeps 6
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Single Beds, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Single Beds, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 34 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 34 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Park View

Junior Suite, 1 King Bed, Park View

Junior Suite, 1 King Bed, Park View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 43 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Single Bed (Two Storey)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Single Bed (Two Storey)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Classic Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 34 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 1 Queen Bed, Balcony

Classic Room, 1 Queen Bed, Balcony

Classic Room, 1 Queen Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Corinthia Lisbon

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, (1047)
The price is AU$379
for 1 room
includes taxes & fees
24 Feb - 25 Feb
Corinthia Lisbon

About the area

Lisbon

A luxury stay in the heart of Lisbon awaits you at InterContinental Lisbon by IHG. Within just a 10-minute stroll, you'll find Marquis of Pombal Square and El Corte Ingles Mall. Highlights at this eco-friendly hotel include a restaurant, a bar/lounge and a 24-hour business centre. .The restaurant, Akla Restaurant, serves Portuguese cuisine and is open for lunch and dinner. Uptown Bar is the hotel's own bar. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 5-property class Lisbon City Center hotel include Gulbenkian Museum and Rossio Square.

What's nearby

  • Marquis of Pombal Square - 7 min walk
  • Gulbenkian Museum - 19 min walk
  • Rossio Square - 3 min drive
  • Commerce Square - 3 min drive
  • Castle of São Jorge - 4 min drive

Getting around

  • Sete Rios Station - 3 min drive
  • Marques de Pombal Station - 7 min walk
  • Lisbon (LIS-Humberto Delgado) - 23 min drive

Restaurants

  • ‪Uptown Bar - Hotel Intercontinental Lisbon - ‬1 min walk
  • ‪Restaurante Estrela do Parque - ‬2 min walk
  • ‪A Padaria Portuguesa - ‬3 min walk
  • ‪La Trattoria Restaurante Italiano - ‬5 min walk
  • ‪Casa da Flor - ‬4 min walk

About this property

InterContinental Lisbon by IHG

Luxury Lisbon hotel in Lisbon City Center with a fitness centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

Public spaces have free WiFi. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury InterContinental Lisbon by IHG. Parking is available for a fee.

This 5-star Lisbon hotel is smoke free.

  • 1 building
  • 331 guestrooms or units
  • 18 levels
  • Conference rooms
  • Built in 1985
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
InterContinental Lisbon by IHG offers 331 accommodations with minibars and a safe. 23-inch LCD televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 25 per day)
  • Valet parking on site (EUR 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Akla Restaurant
  • Uptown Bar

Things to do

  • Gym

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Slippers
  • Towels provided

Entertainment

  • 23-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 65.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 per person
  • Self-parking fee: EUR 25 per day
  • Valet parking fee: EUR 25 per day
  • Pet fee: EUR 40 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 65.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Property Registration Number 328

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Atlantic Lisboa
Park Atlantic Lisboa
Tiara Atlantic
Tiara Atlantic Park Lisboa
Tiara Lisboa
Tiara Lisboa Park Atlantic
Tiara Park Atlantic Lisboa
Tiara Park Atlantic Lisboa Hotel
Tiara Park Atlantic Lisboa Hotel Lisbon
Tiara Park Atlantic Lisboa Lisbon
InterContinental Lisbon Hotel
InterContinental Lisbon
InterContinental Lisbon
InterContinental Lisbon by IHG Hotel
InterContinental Lisbon an IHG Hotel
InterContinental Lisbon by IHG Lisbon
InterContinental Lisbon by IHG Hotel Lisbon

Frequently asked questions

What is the cancellation policy at InterContinental Lisbon by IHG?

InterContinental Lisbon by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Lisbon by IHG?

As of 10 Feb 2025, prices found for a 1-night stay for 2 adults at InterContinental Lisbon by IHG on 16 Feb 2025 start from AU$304.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Lisbon by IHG?

Yep, InterContinental Lisbon by IHG has a self car park for EUR 25 per day.

Are there any beaches close to InterContinental Lisbon by IHG?

The closest beach to InterContinental Lisbon by IHG is Costa da Caparica Beach (12.5 km).

Is InterContinental Lisbon by IHG family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Lisbon by IHG is a hit with families.

Does InterContinental Lisbon by IHG serve breakfast?

You bet, buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at InterContinental Lisbon by IHG?

No, InterContinental Lisbon by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Lisbon by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves Portuguese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Lisbon by IHG?

Check-in begins at 3 PM. Check-out time is noon.

InterContinental Lisbon by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1002 reviews
Rating 8 - Good. 223 out of 1002 reviews
Rating 6 - Okay. 54 out of 1002 reviews
Rating 4 - Poor. 23 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Felicia

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Their concierge staff is not professional and lacks local knowledge Except for the restaurant recommendation, they are not helpful, not professional, and even complaint about the hotel and the country I stayed at the intercontinental hotel world wide for decades including this hotel but this hotel has a terrible staff Lack of understanding of English is understandable but certain level should be available William chu
Stayed 2 nights in Nov 2024

10/10 Excellent

Erum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is at great location!
Stayed 4 nights in Oct 2024

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was 5 star all the way.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a short walk from the metro. Lovely park nearby. Shopping centre close by for essentials. Hotel bar closed until 4pm which was a shame as we came back then fancied a cocktail. Bar in the park was a great alternative.
Stayed 3 nights in Oct 2024

8/10 Good

andres, boca raton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not too good
Stayed 3 nights in Oct 2024

10/10 Excellent

Leonardo, Rouse hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is great, the staff are very helpful and communicate well in English-which really helps, thanks IHG
Stayed 2 nights in Oct 2024

8/10 Good

Nikara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice bar. Staff were helpful and friendly
Stayed 2 nights in Oct 2024

8/10 Good

RAMESH, panama

Stayed 3 nights in Sep 2024

6/10 Okay

Hassan

Liked: Cleanliness
Stayed 1 night in Oct 2024

6/10 Okay

Hassan

Travelled with group
Liked: Cleanliness, amenities
Bathrooms are old. Towels are clean but run down. Room service didn’t answer late at night. One time, they answered, took the order, never showed up and stopped answering. Overall average stay. Housekeeping staff were good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Fred

Stayed 4 nights in Oct 2024

10/10 Excellent

Patrick A

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. We had a wheelchair lose a bolt and maintenance fixed it for us. Good experience.
Stayed 2 nights in Sep 2024

8/10 Good

susan

Liked: Cleanliness
Stayed 3 nights in Sep 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Service
Stayed 3 nights in Sep 2024

8/10 Good

Felix, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. In my opinion, taking into consideration age, location, and facilities quite overpriced
Stayed 2 nights in Sep 2024

10/10 Excellent

Murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. Highly recommend.
Stayed 3 nights in Sep 2024

10/10 Excellent

RAMESH, panama

Liked: Cleanliness, staff & service
All ok for business trip but for vacation no
Stayed 4 nights in Sep 2024

6/10 Okay

AMIR

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We were very disappointed with the InterContinental Lisbon hotel. We booked two double rooms, one for me and my husband and another for a couple of friends. Each room was booked with a Queen-size bed. When we arrived, we were surprised to see that the rooms on separate floors, and in our room, there were two twin beds with a nightstand in between. When we went down to the reception and asked to change to a room with the bed we asked for, they claimed there were no available rooms and that our booking did not guarantee a queen as requested by us, and its only a request and they cant garenty the bed we booked for. Instead of trying to help or upgrade us to another room with a Queen bed as appear in our reservation, they insisted we wait until the evening, hoping that if someone who had booked did not show up, we might be able to get their room. When we insisted on getting another room, they called and said there was another room available, but when we arrived, we found they had simply joined two single beds, which turned out to be very uncomfortable due to the gap in the middle. This is not the level of service I would expect from a five-star hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel, will stay again
Stayed 1 night in Sep 2024

8/10 Good

Michael, Gaithersburg

Stayed 1 night in Aug 2024

6/10 Okay

fahd

Travelled with family
Liked: Staff & service
Rooms needs updating... no coffee machine for a 5 star hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Syed

Travelled with partner
Liked: Staff & service, property conditions & facilities
We have enjoyed our stay in this hotel!
Stayed 3 nights in Aug 2024