4/10 Poor
Kate W.
31 Aug 2024
Disliked: Cleanliness
Disappointing but has potential
1. Arrived in the morning 14 hours late due to flight delays- Villa was dirty and had not been cleaned from the last clients. All the beds had been used with dirty linen. All bathrooms were dirty with hair everywhere. Kitchen dirty with ants all over the counter top. Called our contact who arranged cleaners within in an hour. We went out to the shops for provisions to allow them to clean? Had we arrived as scheduled the day before, we would have arrived late evening to dirty beds etc. and probably cleaners would not have been available.
2. Only 1 set of keys didn’t pose a problem as we were a small group
3. On first use of the fridge- the bottom fridge storage holder on the fridge door broke. Presumably broken before - resulting in the shelf and our newly stocked food items falling to the floor. Not worth reporting urgently as realistically this would not have been fixed with in our stay.
4. Oven hob tripped the fuse board when using all 3 hobs. Only used oven once so again not worth reporting urgently.
5. Washing machine leaking notice small brown puddle in the laundry room after each wash but usable
6. Swimmers pool was filthy with green sludge on the upper tiles above the water line. All 3 Filters including solar floating one were also heavily stained with green sludge. Could easily be removed with regular cleaning. One visit from pool guy no cleaning involved? filled the pool up and left the hose out to trip over. Son cleaned the pool with net on arrival.
Kate W.
Stayed 7 nights in Aug 2024